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en-us Troubleshooting
Issue
The spin result is not satisfactory.
The laundry is too wet/too damp.
Detergent residue on the damp
washing.
Detergent residue on the dry
laundry.
Home Connect® is not working
properly.
No connection to the home
network.
Water is leaking out at the water
inlet hose.
Water is leaking out at the water
outlet hose.
Odors have formed in the
appliance.
Fabric softener remains in the
detergent drawer.
Water is leaking from below the
door.
38
Cause and troubleshooting
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water outlet hose is kinked or trapped.
Ensure that the drain pipe and water outlet hose are not kinked or trapped.
▶
The unbalanced load detection system has interrupted the spin cycle because the
laundry is unevenly distributed.
Redistribute the laundry in the drum.
▶
Note: Where possible, mix large and small items in the drum. Laundry items of
different size distribute themselves better during the spin cycle.
Start the Spin program.
▶
Unbalance load detection system is using a reduced spin speed to eliminate an
unbalance.
Redistribute the laundry in the drum.
▶
Note: Where possible, mix large and small items in the drum. Laundry items of
different size distribute themselves better during the spin cycle.
Start the Spin program.
▶
Detergents may contain water-insoluble substances that deposit on the laundry.
Start the Rinse program.
▶
Detergents may contain water-insoluble substances that deposit on the laundry.
Brush out the laundry after washing and drying.
▶
Various causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
Activating Wi-Fi on the appliance.
▶
→ "Activating Wi-Fi on the appliance", Page 26 .
Wi-Fi is activated but a connection to your home network cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Setting up Home Connect®", Page 26
Water inlet hose is not correctly/securely connected.
Connect the water inlet hose correctly.
1.
→ "Connecting the water inlet hoses", Page 10
Tighten the screw connection.
2.
The water outlet hose is damaged.
Replace the damaged water outlet hose.
▶
water outlet hose is not connected correctly.
Connect the water outlet hose correctly.
▶
→ "Water outlet connection types", Page 10
Humidity and detergent residue may promote the formation of bacteria.
→ "Cleaning the drum", Page 28
▶
If you are not using the appliance, leave the door and detergent drawer open so
▶
that residual water can evaporate.
The use of fabric softener is not supported for the selected program.
Before washing, check whether the use of fabric softener is supported for the
▶
selected program.
→ "Programs", Page 20
Dirt on the door or seal causes leaks.
Clean the door and the seal.
▶
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