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Issue
The appliance is not working.
The program does not start.
The washing machine door cannot
be opened.
The water is not being pumped
out.
Cause and troubleshooting
The plug for the power cord is not plugged in.
Connect the appliance to the power supply.
▶
The circuit breaker in the circuit breaker panel has tripped.
Check the breaker panel.
▶
There has been a power failure.
Check whether the lighting in your kitchen or other appliances in the room are
▶
working.
There is a software fault.
To restart the appliance, press and hold
▶
has not been pressed.
Press
.
▶
The door is not closed.
Close the door.
▶
Control panel lock is activated.
Deactivate the control panel lock.
▶
Finish in is activated.
Check whether Finish in is activated.
▶
→ "Buttons", Page 18
Laundry is caught in the door.
Remove any trapped laundry.
▶
Temperature is too high.
Wait until the temperature has dropped.
▶
Cancel the program.
▶
→ "Terminating the program", Page 25
Water level is too high.
Select a suitable program for draining.
▶
→ "Programs", Page 20
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 39
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water outlet hose is kinked or trapped.
Ensure that the drain pipe and water outlet hose are not kinked or trapped.
▶
Drain pump is blocked.
Clean the drain pump. → Page 29
▶
The water outlet hose is connected too high.
Install the water outlet hose at a maximum height of 39 in. (1 meter).
▶
Pump cap is not correctly assembled.
Correctly assemble the pump cover.
▶
Detergent dosage is too high.
Immediate measure: Mix one tablespoon of fabric softener with 0.5 liters of water
▶
and pour the mixture into compartment II (not for outdoor clothing, sportswear or
items stuffed with down).
Reduce the amount of detergent for the next washing cycle with the same load.
▶
Unapproved extension installed on the water outlet hose.
Remove any unapproved extensions from the water outlet hose.
▶
→ "Connecting the appliance", Page 10
Troubleshooting en-us
for approximately 5 seconds.
35
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