Troubleshooting - Zenith C13A03D Instruction Manual

Troubleshooting

Some quick and easy tips to resolving problems
Symptoms
Power
No Power.
No Source image.
Remote Control
Remote doesn't work.
Menu Operation
Menu options can't be
changed or selected.
Caption/Text Problems
Picture has a big black box
on it, but the sound is O.K.
No Closed Captions or Text.
Captions appear when
sound is muted.
Parental Control Problems
Protected/blocked message
shows on-screen.
TV-PG programs blocked.
Foul language is heard.
206-3602
Cause(s)
• AC Power Cord not connected
or outlet doesn't work,
• Source turned off.
• Remote not in TV mode.
• TV software functioning.
• Not aimed at remote sensor.
• Remote too far from TV or
IR path to TV obstructed.
• Weak batteries.
• Wrong battery polarity.
• Too much light in room
• Software lock-up.
• Caption/Text mode turned on.
• Not available on program.
• Not turned on.
• EZ Mute selected.
• Program content is restricted.
• Don't know password.
• TV-PG set to be blocked.
• Foul language not blocked.
• Program is not rated.
Possible Solution(s)
-Connect power cord. Try a different outlet.
-Local power failure?
-Turn Source equipment on.
-Press TV to put remote into TV mode.
-Wait until software function is complete.
-Point remote at TV Front Control Panel.
-Move remote closer to TV or darken room.
-Remove obstructions.
-Replace batteries.
-Check that "+" and "-" match in battery compartment.
-Dim room light.
-Unplug power cord for 5 minutes to unlock software.
(Reset clock if necessary.)
-The CC (closed caption) option may be in Text 1, 2, 3, or 4 mode.
-Select Caption 1, or OFF in the Caption/Text menu.
-Check local TV listings to see if available on broadcast.
-Relocate over-the-air antenna.
-Try a different channel with Closed Captions or Text.
-Pick a Closed Caption or Text option and turn Captions on.
-Set Captions option to off.
-Key-in password and turn Lock On/Off (restrictions) Off.
-Set to Off in Lock On/Off menu.
-Tune to channel without Parental Control "Content" restrictions.
-Wait until restriction time expires.
-Reset restrictions to PG-13 so TV-PG programs will appear.
-Restrict Language in Content options on Parental Control menu.
-Restrict programs with no ratings.
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