Samsung MC32D 7736K Series User Manual page 42

Troubleshooting and information code
Problem Cause
There is a burning or
plastic smell when Plastic or non heat-resistant
using the microwave cookware is used.
oven.
There is a bad smell Food residue or plastic has
coming from inside melted and stuck to the
the microwave oven. interior.
The microwave oven door is
frequently opened during
cooking.
The microwave
The microwave oven controls
oven does not cook
are not correctly set.
properly.
The grill or other accessories
are not correctly inserted.
The wrong type or size of
cookware is used.
Steam
I can hear water
Water is heated using the
boiling during Vapour
steam heater.
cooking
There is an unusual Water is being removed from
sound when I stop inside the steam heater after
Vapour cooking. Vapour cooking has finished.
42 English
Action
Use glass cookware suitable for
high temperatures.
Use the steam function and then
wipe with a dry cloth.
You can put a lemon slice inside
and run the microwave oven to
remove the odour more quickly.
If you open the door often, the
interior temperature will be
lowered and this may affect the
results of your cooking.
Correctly set the microwave oven
controls and try again.
Correctly insert the accessories.
Use suitable cookware with flat
bottoms.
This is not an microwave oven
malfunction.
This is not an microwave oven
malfunction.
SmartThings App
Problem
The supporting software version of the SmartThings app is subject
to change according to the OS supporting policy the manufacturer
Could not find
provides.
"SmartThings" in the
In addition, as for the SmartThings app or the functions that the
app market.
app supports, the new application update policy on the existing OS
version can be suspended due to usability or security reasons.
The SmartThings app
The SmartThings app is available for applicable models only.
fails to operate.
You must log into your Samsung account to use the app.
The SmartThings
Make sure that your router is operating normally.
app is installed but is
If you have not connected your microwave oven to the SmartThings
not connected to my
app after the app was installed, you must make the connection
microwave oven.
using the device registration function of the app.
You must log into your Samsung account to use the app.
Could not log into
If you don't have a Samsung account, follow the app's onscreen
the app.
instructions to create one.
An error message
Easy Connection may fail due to the distance from your access
appears when I
point (AP) or electrical interference from the surrounding
try to register my
environment. Wait a moment and try again.
microwave oven.
The SmartThings Exit and restart the SmartThings app or disconnect and reconnect
app is successfully the router.
connected to my Switch off the main power supply to the microwave oven at the
microwave oven but main switch or remove the plug (if fitted) for 60 seconds and then
does not run. switch back on before trying again.
NOTE
If the above guidelines do not enable you to solve the problem, then contact your local
SAMSUNG customer service centre.
Please have the following information read;
• The model and serial numbers, normally printed on the rear of the microwave oven
• Your warranty details
• A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
Action