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CCV ITS OPM-C60 Instruction Manual

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Installation Manual
CCV Motion
CID: 181
Document version: 1.1
Changed: 12-05-2022

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Summary of Contents for CCV ITS OPM-C60

  • Page 1 Installation Manual CCV Motion CID: 181 Document version: 1.1 Changed: 12-05-2022...
  • Page 2 © CCV Netherlands 2022. All rights reserved. No parts of this publication may be reproduced, stored in a retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission of CCV Netherlands.
  • Page 3 CCV Motion Installation Manual V1.0 CID181/26022018 © CCV Netherlands 3 / 65...
  • Page 4 CCV Motion Installation Manual V1.0 CID181/26022018 © CCV Netherlands 4 / 65...

  • Page 5: Terminology And Abbreviations

    Installation Manual V1.1 1 INTRODUCTION This Installation & Service Manual describes all functionality of the ITS OPP-C60, ITS OPP-C60 (s) and ITS OPM-C60 needed for installation and services purposes. 1.1 Audience This document is intended for both CCV internal and external Service Engineers.

  • Page 6: Typographical Conventions

    CCV Motion Installation Manual V1.1 1.3 Typographical conventions To help the reader to get the most from the text in this document a number of typographical conventions are used. Classification Example Menu options that have to be selected or buttons that [menu option] or [button] must be pressed are shown between brackets.
  • Page 7 Installation Manual V1.1 2 HARDWARE 2.1 Components The ITS OPM-C60, ITS OPP-C60 (c) and ITS OPP-C60 (s) configurations consists of the following hardware components. Component Description COR-A10 Contactless Only Reader type A10. A contactless card reader which is required for wireless card interfacing (NFC).
  • Page 8 CCV Motion Installation Manual V1.1 Component Description SCR-C60 Secure Card Reader type C60. An unattended card reader used in combination with OPP-C60 (c/s) and OPM-C60 for reading credit, debit cards or read/write chip cards CID181/12052022 CCV Netherlands 8 / 65...

  • Page 9: Mounting Hardware

    CCV Motion Installation Manual V1.1 2.2 Mounting hardware Component Description SCR-C60 Security switch on the Card Reader type C60. On the left side. These must be pressed in order to be able to do an activation Security switch on the Pinpad type C60. On the bottom there are two switches.
  • Page 10 CCV Motion Installation Manual V1.1 2.3 OPM-C60/OPP-C60 (c)/OPP-C60 (s), COR-A10 and SCR-B50/C60 In the picture below it shows how the components have to be connected. Set with SCR-B Set with SCR-C Note: CID181/12052022 CCV Netherlands 10 / 65...
  • Page 11 CCV Motion Installation Manual V1.1 RJ45 8/8 cable (with ferrite core) between COR-A10 and RJ45 8/8 cable between SCR-B50 and OPP/OPM OPP/OPM RJ45 8/8 cable between COR-A10 and OPP/OPM: • connect the orange connector to the COR-A10; • connect the yellow connector to the COM port of the OPP/OPM.
  • Page 12 CCV Motion Installation Manual V1.1 2.4 Cables for service purposes For service purposes (debugging and configure TCP/IP settings) you can connect the terminal to your computer. In order to configure you need a service cable (Cable OPX service, KW21/14). Connect connector...

  • Page 13: Supported Browsers

    Other browsers like Internet-Explorer, Firefox, Safari will also work but screen layout may not be optimal. There is no official support on these browsers from CCV, but it will probably work also because standard HTML functionality is being used.

  • Page 14: Terminal Status

    CCV Motion Installation Manual V1.1 3 FUNCTIONALITY / SCREENSHOTS 3.1 Terminal Status The Terminal Status page reports the payment terminal’s own status, it is meant as a status-in-one-overview page. It will do a self check, a kind of health monitoring on its own internal state, but also its hardware connection state. It also reports the status of the external connections, such as TMS-host, Logging-host and C-TAP hosts.

  • Page 15: Cardreader Connection

    CCV Motion Installation Manual V1.1 3.3 Cardreader Connection The CCVMotion terminal will check its connected hardware on a regular bases, it will detect a loss of connection of a cardreader (COR or SCR). Therefore it needs to know what readers are expected, this is done as follows: •...

  • Page 16: Security Status

    CCV Motion Installation Manual V1.1 3.5 Security status The security status of the hardware devices is also checked regularly and shown in the overview. CID181/12052022 CCV Netherlands 16 / 65...
  • Page 17 CCV Motion Installation Manual V1.1 When a problem has been detected, you can hover the mouse over to get a hint, it will explain what needs to be done in a short description. CID181/12052022 CCV Netherlands 17 / 65...
  • Page 18 CCV Motion Installation Manual V1.1 3.6 Payment Application Status The main payment application in CCVMotion is C-TAP, the status op C-TAP is shown in the CTAP section. For each acquirer the general state is shown with a symbol: green checkmark :...

  • Page 19: Lan Connection

    CCV Motion Installation Manual V1.1 3.8 LAN connection The WebAdmin has continuous communication with the CCVMotion terminal. When the connection with the payment terminal is lost, the webpage will keep on waiting for it to be available again. As long as you do not refresh the page, it will keep on waiting.
  • Page 20 CCV Motion Installation Manual V1.1 3.9 Status The status of the terminal is shown here, just click on the message and you will be guided to the function to solve that problem. The field “Notifications” will provide a guideline for installation steps, or for problem solving. It will also show a notification when no cardreader at all has been detected.
  • Page 21 CCV Motion Installation Manual V1.1 3.10 Progress During a TMS session the current progress is shown. CID181/12052022 CCV Netherlands 21 / 65...
  • Page 22 CCV Motion Installation Manual V1.1 3.11 Parameters Not Up To date If the parameters are not Up to date, select “Get Parameters” to solve this. CID181/12052022 CCV Netherlands 22 / 65...
  • Page 23 CCV Motion Installation Manual V1.1 3.12 Site balance (Not supported) CID181/12052022 CCV Netherlands 23 / 65...
  • Page 24 CCV Motion Installation Manual V1.1 3.13 Terminal balance This option is used for balance period totals with the acquirer. CID181/12052022 CCV Netherlands 24 / 65...
  • Page 25 CCV Motion Installation Manual V1.1 3.14 C-Tap Commands This option is used for reset and initialize C-Tap parameters (last transaction will be lost) CID181/12052022 CCV Netherlands 25 / 65...
  • Page 26 CCV Motion Installation Manual V1.1 INSTALLATION OF A NEW TERMINAL 4.1 Step 1 - Preparation In order to install the terminal it is necessary that: • A recent version of Chrome is available on your computer. • A terminal emulation program is available on your computer (Putty) 4.2 Step 2 - Install the hardware...
  • Page 27 CCV Motion Installation Manual V1.1 4.4 Step 3 - Configure the TCP/IP settings (Putty) During this step you configure the TCP/IP settings of the terminal. To configure these settings you will have to send commands from your computer to the terminal. In order to do so you need a terminal emulation program to establish a connection between the terminal and your computer.
  • Page 28 CCV Motion Installation Manual V1.1 Select the options : Serial Select the comport Select baudrate 115200 After this you can name and save the settings. To use select load and open. There will be a black screen, if you press one button once, there will be...
  • Page 29 CCV Motion Installation Manual V1.1 4.5 Commands Putty Connect a service cable to the green POS connector of the terminal and the COM port of your computer. Establish a connection with PuTTy. Once the connection has been established the following commands can be used to show or change...
  • Page 30 CCV Motion Installation Manual V1.1 After entering the command ‘get info’ the following information will be shown in the terminal emulation program: # get info ***************** LIVE TERMINAL ****************** TMS TID: XXXXXXXXXXXX TERMINAL TYPE: OPP-C60S SERIAL#: 003-016-206 READER TYPE: SCR-B...
  • Page 31 CCV Motion Installation Manual V1.1 4.6 Step 3A - Configure the TCP/IP settings (On Pinpad supported from version 1.1.32) Menu OPP C-60 (keyboard) Login: + – and 3 times ok [Display info] [Communication] [Ip Overview] [Terminal info] [TMS ID] [Configure]...
  • Page 32 CCV Motion Installation Manual V1.1 4.7 Activation Terminal (secure link) After logging in, ”activation needed” is displayed after replacement or new installation. To start the activation just click on that notification text “Pinpad activation is needed” or select the Pinpad page and select Activation.
  • Page 33 CCV Motion Installation Manual V1.1 Call the product support desk or your one support desk in case they have access to online 4-eye tool for the activation code, they will ask for the OPx Serial Number and SCR Serial Number as shown in the activation page.

  • Page 34: Activation Failed

    CCV Motion Installation Manual V1.1 After this activation is the secure link with the SCR with the OPM / OPP is made and ready for installation. 4.8 Activation Failed The activation can fail due to several reasons, please try the activation again with newly generated verification-code and activation-codes.

  • Page 35: Installation

    CCV Motion Installation Manual V1.1 4.9 Installation Installation is always required after replacement or new terminal installation. If installation is needed, it is shown in the home page at “Notifications”, that page shows all actions that need to be performed.
  • Page 36 CCV Motion Installation Manual V1.1 After installing the Pinpad, there will be a POP UP with the customer data, please check if this is correct and confirm this by clicking “Proceed Install Pinpad”. CID181/12052022 CCV Netherlands 36 / 65...
  • Page 37 CCV Motion Installation Manual V1.1 During the installation process, the status is displayed in the blue banner. After the installation process has finished, note the text on top of the screen indicating the result of installation. CID181/12052022 CCV Netherlands 37 / 65...
  • Page 38 CCV Motion Installation Manual V1.1 4.10 Check C-Tap status When the installation is completed and all went well, check if the parameters are correct in the Applications > CTAP Debit / Credit . Here you can check which services are allowed and status is active..
  • Page 39 CCV Motion Installation Manual V1.1 4.11 Detail information C-Tap For detailed overview select [Overview] and [Parameter overview], at the bottom the card parameters are displayed. For detail contactless parameters select [Pinpad] and [Contactless Configuration] CID181/12052022 CCV Netherlands 39 / 65...
  • Page 40 CCV Motion Installation Manual V1.1 4.12 Current Activity It shows its current activity, which gives insight in what it is actually doing right now. CID181/12052022 CCV Netherlands 40 / 65...

  • Page 41: Optional Function

    CCV Motion Installation Manual V1.1 5 OPTIONAL FUNCTION 5.1 Transparent The payment application that provides magnetic stripe cards track-data for the POS is called “Transparent”. This is the payment application that handles magnetic stripe cards and is able to show display texts as provided by the POS (PMS).
  • Page 42 CCV Motion Installation Manual V1.1 5.3 Customize OPI device port If multiple terminals communicate with the same POS host, it is possible to adjust the OPI port if necessary. CID181/12052022 CCV Netherlands 42 / 65...
  • Page 43 On the logging settings page, the configuration can be changed to extend what is being logged. On this page is also the location where the log file is send, every 15 minutes the terminal sends a log file to CCV (if...
  • Page 44 CCV Motion Installation Manual V1.1 6.1 View logging in the terminal CID181/12052022 CCV Netherlands 44 / 65...
  • Page 45 CCV Motion Installation Manual V1.1 6.2 Download logging You can download the log files to your computer, after downloading the files will be visible in the lower left corner. CID181/12052022 CCV Netherlands 45 / 65...
  • Page 46 CCV Motion Installation Manual V1.1 6.3 Details logging The terminal adjusts the log level to ”debug” around an event. (Backtrace) CID181/12052022 CCV Netherlands 46 / 65...
  • Page 47 CCV Motion Installation Manual V1.1 6.4 Real time activity A real time activity stream allows a service engineer to see what is going on during a transaction. CID181/12052022 CCV Netherlands 47 / 65...
  • Page 48 CCV Motion Installation Manual V1.1 7 WEBADMIN SUPPORT 7.1 Webadmin The discovery feature is available in the webadmin page that is running within the terminal, if the feature is enabled, each terminal will show all detected terminals in the WebAdmin page.
  • Page 49 CCV Motion Installation Manual V1.1 7.2 Advantage The default WebAdmin without Discovery is already very useful when integrators use Linux-based systems! Windows-based tooling is hard to install in such a network, this is not needed anymore. The feature Discovery provides even more functionalities for servicing CCVMotion.
  • Page 50 8 ADDENDUM: UPGRADE USING WEBADMIN Instruction to upgrade a CCV Motion terminal that is already using a web based admin page (WebAdmin). To get the correct settings to the terminal you only have to perform a contact-TMS. Before doing this, make sure you have the ‘download software’...
  • Page 51 CCV Motion Installation Manual V1.1 CID181/12052022 CCV Netherlands 51 / 65...
  • Page 52 - Contact TMS (Download Software if available) The terminal will contact the CCV Terminal Management System (TMS), the software will be downloaded into the terminal. Note: this is only the software-download part, the actual upgrade of the terminal can be performed manually at another moment in time.
  • Page 53 CCV Motion Installation Manual V1.1 This screen indicates that the software is being downloaded. After about 4 minutes this screen will appear, the TMS session has finished. CID181/12052022 CCV Netherlands 53 / 65...
  • Page 54 CCV Motion Installation Manual V1.1 Click on this message: Select the terminal and click on "Upgrade selected terminal(s)" If not, the upgrade will automatically executed in the next maintenance window(22:00H-06:00H The terminal will now reboot to start the software upgrade.
  • Page 55 CCV Motion Installation Manual V1.1 After this the terminal will provide new functionality. The terminal can be found (discovered) using the standard Windows- explorer, e.g. this screenshot: Just double-click on the terminal and the internal web-page will be started (using Chrome).

  • Page 56: Support And Troubleshooting

    CCV Motion Installation Manual V1.1 SUPPORT AND TROUBLE SHOOTING 9.1 Hardware activation A message will be shown in the main menu if the hardware needs (re)activation.” In the following cases it is possible to activate or reactivate the hardware. Menu pop-up...
  • Page 57 Activate the hardware or correct the TCP/IP settings if needed and retry the preceding actions Reboot the terminal and retry the preceding actions. Test the communication connections with the CCV Connection Test Tool. You can download this tool via the CCV Software Portal (www.ccv-softwareportal.nl).

  • Page 58: Preventive Maintenance

    10.4 SCR-B50 To clean the casing of the SCR-B50 it is recommended to use alcohol or antistatic and antibacterial cleaning pads. CCV advises to clean the casing once a week. For normal outdoor operation it is recommended to clean the magnetic head and chip contacts daily. It is recommended for indoor applications to clean the magnetic head and chip contacts once a week.
  • Page 59 All hardware components are equipped with LED indicators. In the following sub-sections the behavior of these LED indicators during an update are described for each hardware component. From software version CCV Motion 1.0 and higher the LED indicators function as described in the following sub-sections. The LED indicator functionality is not supported by lower software versions.
  • Page 60 CCV Motion Installation Manual V1.1 OPP UBoot update 3x slow, 4x fast Status STA (red, controllable) Display (OPP-C60 only) OPP Kernel update 2x slow, 1x fast COR update 2x slow, 3x fast SCR-B, SCR-C update 2x slow, 4x fast Boot process...
  • Page 61 V1.1 11.2 COR-A10 During the update process of an ITS OPM-C60, ITS OPP-C60 (c/s), SCR-B50 or SCR-C60 the LED indicators of the COR-A10 will light up as shown below. The LED indicators will blink slowly. If the COR-A10 itself is updated the LED indicators will not light up or blink.
  • Page 62 V1.1 11.3 SCR-B50 and SCR-C60 During the update process of an ITS OPM-C60, ITS OPP-C60 (c/s) or COR-A10 the LED indicators of the SCR-B50 and SCR-C60 will light up as shown below. The LED indicators will blink slowly. If the SCR-B50 or SCR-C60 themselves are updated the LED indicators will not light up or blink.

  • Page 63: Appendix A - Calculated Password

    CCV Motion Installation Manual V1.1 12 APPENDIX A - CALCULATED PASSWORD To open the service menu you have to enter a calculated password. This calculation is based on date (day) and time (hours). Below you can find two examples of this calculation:...

  • Page 64: Appendix B - C-Tap Host Decline Reasons

    CCV Motion Installation Manual V1.1 13 APPENDIX B - C-TAP HOST DECLINE REASONS Code Description 0000 Approved 0100 Do not honour 0101 Expired Card 0103 Contact acquirer 0104 Restricted card 0107 Refer to card issuer 0109 Invalid merchant 0110 Invalid amount...

  • Page 65: Appendix C - C-Tap Terminal Decline Reasons

    Operation result with financial amount equal to zero but with volume greater than zero 7500 Unexpected operation result 7600 Transaction lost 7800 Data conversions problems 9002 Wrong product 9501 Card Validation Result is UNKNOWN CCV specific code CID181/12052022 CCV Netherlands 65 / 65...

This manual is also suitable for:

Its opp-c60Its opp-c60 cIts opp-c60 sCor-a10Scr-b50Scr-c60

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