Do you have a question about the SmartVac 11 and is the answer not in the manual?
Questions and answers
Jacob Kampen
April 10, 2025
Our Hompany handheld "Smartvec 11" which is less than a year old, even when fully charged (100%) continuously stops working about 5 seconds after starting it up.
1 comments:
Mr. Anderson
April 10, 2025
The HOMPANY SmartVac 11 may stop working shortly after starting, even when fully charged, if the dust can is full or the unit is blocked. When the trash can sign lights up, it indicates a blockage. In this case, clean and inspect the main unit, floor brush, and pipes.
This answer is automatically generated
Pamela Lewis
February 28, 2025
My brush roller is not turning, what should I do?
1 comments:
Mr. Anderson
February 28, 2025
If the brush roller on your HOMPANY SmartVac 11 is not turning, follow these steps:
1. Check if the roller is blocked by debris or hair. Remove any obstructions. 2. Open the buckle to remove the roller. 3. Clean the roller and ensure it is free of dust and tangled fibers. 4. Let the roller dry for 24 hours if it was washed. 5. Reinstall the roller and press the buckle to secure it. 6. If the issue persists, inspect the motorized brush head for faults or damage.
If the problem continues, further troubleshooting or contacting support may be necessary.
This answer is automatically generated
Pamela Lewis
February 28, 2025
Bar will not turn
1 comments:
Mr. Anderson
February 28, 2025
If the bar on the HOMPANY SmartVac 11 won't turn on, possible reasons include:
1. Low Battery: If the battery power is below 15%, the low battery light will flash, and the power may be exhausted. 2. Blocked Unit: If the trash can sign lights up, the vacuum may be blocked. Check and clean the main unit, floor brush, and pipes. 3. Power Button Not Pressed: Ensure the power button is pressed to start the device. 4. Dust Cup Full: If the dust cup is full, it may need to be emptied and cleaned.
Try these steps to troubleshoot the issue.
This answer is automatically generated
Peter Lohmberg
February 6, 2025
Der Staubsauger SMART VAC 11 wird **** geladen
Fehler E2
1 comments:
Mr. Anderson
February 10, 2025
Error code E2 on the HOMPANY SmartVac 11 vacuum cleaner means that the vacuum detects an aftermarket charger and will not charge. It requires a Hompany brand charger.
If you hav e any q uesti ons, pl eas e emai l to s u p p o rt @h o mp a n y.t o p If you hav e any q uesti ons, pl eas e emai l to s u p p o rt @h o mp a n y.t o p WHAT IN THE BOX WHAT IN THE BOX Main Body...
Page 5
I f y ou h a ve a ny q u e st i o n s , p l e a s e em a il t o s u p p o r t @h o m p a n y. t o p INTRODUCTION TO MAIN BODY 1.One - click Clear button - (Handle end) 2.Switch...
If you hav e any q uesti ons, pl eas e emai l to su p p o rt@h o mp a n y. to p DISPLAY SCREEN INTRODUCTION A.Floor brush blocked indicator D.Charge and discharge colored lights B.Electric quantity E.Full cup reminder C.Suction mode indicator (MID/MAX/MIN)
I f y ou h a ve a ny q u e st i o n s , p l e a s e em a il t o s u p p o r t @h o m p a n y. t o p CHARGING METHODS 1. Please use HOMPANY special adapter to charge the product 2. For first time use, it is recommended to fully charge the product before use.
Page 10
If you hav e any q uesti ons, pl eas e emai l to s u p p o rt @h o mp a n y.t o p INSTRUCTIONS FOR USE 1. Start up 2. Suction power level adjustment 1.1 Press the power button to start working 2.1 Press to adjust the gear during work 1.2 Real-time display of remaining power and gear status, 2.1 Gear adjustment light display...
Page 11
I f y ou h a ve a ny q u e st i o n s , p l e a s e em a il t o s u p p o r t @h o m p a n y. t o p INSTRUCTIONS FOR USE 3.
Page 12
If you hav e any q uesti ons, pl eas e emai l to s u p p o rt @h o mp a n y.t o p MAINTENANCE AND MAINTENANCE OF PRE-FILTER COMPONENTS 1. Clean the Main Body ❶ Please use a soft dry cloth to wipe the main unit, do not One - click Clear button wash it with water...
Page 13
I f y ou h a ve a ny q u e st i o n s , p l e a s e em a il t o s u p p o r t @h o m p a n y. t o p MAINTENANCE AND MAINTENANCE OF PRE-FILTER COMPONENTS 3.
Page 14
If you hav e any q uesti ons, pl eas e emai l to s u p p o rt @h o mp a n y.t o p MAINTENANCE AND MAINTENANCE OF PRE-FILTER COMPONENTS 6. Replacing the dust cup filter assembly 4.3 Cyclone filter cleaning Leave in natural light for 24 hours to dry...
Page 15
I f y ou h a ve a ny q u e st i o n s , p l e a s e em a il t o s u p p o r t @h o m p a n y. t o p POST FILTER COMPONENT CLEANING 1.
Page 16
If you hav e any q uesti ons, pl eas e emai l to su p p o rt@h o mp a n y. to p FLOOR BRUSH CLEANING Notes for the Vacuum 3. Take out the roller Before cleaning the floor brush, be sure to remove the floor brush from the main unit and disconnect the power supply.
If you hav e any q uesti ons, pl eas e emai l to su p p o rt@h o mp a n y. to p SPECIFICATION 3. Motorized Brush Head SPECIFICATION Product Cordless Vacuum Cleaner Model SmartVac 13 Rated Voltage 25.9V Cleaning Modes MID/MAX/MIN...
Need help?
Do you have a question about the SmartVac 11 and is the answer not in the manual?
Questions and answers
Our Hompany handheld "Smartvec 11" which is less than a year old, even when fully charged (100%) continuously stops working about 5 seconds after starting it up.
The HOMPANY SmartVac 11 may stop working shortly after starting, even when fully charged, if the dust can is full or the unit is blocked. When the trash can sign lights up, it indicates a blockage. In this case, clean and inspect the main unit, floor brush, and pipes.
This answer is automatically generated
My brush roller is not turning, what should I do?
If the brush roller on your HOMPANY SmartVac 11 is not turning, follow these steps:
1. Check if the roller is blocked by debris or hair. Remove any obstructions.
2. Open the buckle to remove the roller.
3. Clean the roller and ensure it is free of dust and tangled fibers.
4. Let the roller dry for 24 hours if it was washed.
5. Reinstall the roller and press the buckle to secure it.
6. If the issue persists, inspect the motorized brush head for faults or damage.
If the problem continues, further troubleshooting or contacting support may be necessary.
This answer is automatically generated
Bar will not turn
If the bar on the HOMPANY SmartVac 11 won't turn on, possible reasons include:
1. Low Battery: If the battery power is below 15%, the low battery light will flash, and the power may be exhausted.
2. Blocked Unit: If the trash can sign lights up, the vacuum may be blocked. Check and clean the main unit, floor brush, and pipes.
3. Power Button Not Pressed: Ensure the power button is pressed to start the device.
4. Dust Cup Full: If the dust cup is full, it may need to be emptied and cleaned.
Try these steps to troubleshoot the issue.
This answer is automatically generated
Der Staubsauger SMART VAC 11 wird **** geladen Fehler E2
Error code E2 on the HOMPANY SmartVac 11 vacuum cleaner means that the vacuum detects an aftermarket charger and will not charge. It requires a Hompany brand charger.
This answer is automatically generated
Need to replace the dustcup
what does an e3 code mean
what does an e5 code mean on my smartvac 11