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The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
▌Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz customer
center. You will then receive individual recommen-
dations regarding the maintenance of your vehi-
cle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you after a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
To arrange a service appointment: select Call.
#
After your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
center takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to confirm the appoint-
ment and if necessary consult about the
details.
%
If you select
Later
after the service message
appears, the message is hidden and reap-
pears at a later time.
▌Data transferred during a Mercedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and a smooth service.
The following requirements must be fulfilled for
the transfer of the data:
The vehicle is switched on.
R
The required data transfer technology is sup-
R
ported by the mobile phone network provider.
The quality of the mobile connection is suffi-
R
cient.
Multi-stage transfer depends on the following fac-
tors:
Reason for the initiation of the call
R
The available mobile phone transmission tech-
R
nology
MBUX multimedia system 271
The activated Mercedes me connect services
R
The service selected in the voice control sys-
R
tem
%
The scope of the transmitted data depends on
the vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Data transfer if Mercedes me connect services
are not activated
If no Mercedes me connect services are activa-
ted, the following data is transferred:
Vehicle identification number
R
Time of the call
R
Reason for the initiation of the call
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
R
form installed in the vehicle
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