Troubleshooting - Yamaha Clavinova CLP-170 Software Installation Manual

Troubleshooting

The driver cannot be installed.
• Is the USB cable connected correctly?
→ Check the USB cable connection.
→ Disconnect the USB cable, then connect it again.
• [Windows] Is the USB function enabled on your computer?
→ When you connect the Clavinova to the computer for the first
time, if the "Add New Hardware Wizard" does not appear, the
USB function on the computer may be disabled. Perform the
following steps.
1 Double-click "System" in the Control Panel to open the System
Properties window.
2 Double-click the "Device Manager" tab and make sure that no "!"
or "x" marks appear at "Universal serial bus controller" or "USB
Root Hub." If you see an "!" or "x" mark, the USB controller is
disabled. For more information, refer to the owner's manual of
your computer.
• [Windows] Is any unknown device registered?
→ If driver installation fails, the Clavinova will be marked as an
"Unknown device," and you will not be able to install the
driver. Delete the "Unknown device" by following the steps
below.
1 Double-click "System" in the Control Panel to open the System
Properties window.
2 Double-click the "Device Manager" tab. With the "View devices
by type" check box checked, look for "Other devices."
3 If you find "Other devices," double-click it to extend the tree to
look for "Unknown device." If one appears, select it and click the
[Remove] button.
4 Remove the USB cable from the Clavinova, and make the connec-
tion again.
5 Install the driver again.
When controlling the Clavinova from your compu-
ter via USB, the Clavinova does not operate cor-
rectly or no sound is heard.
• Did you install the driver?
• If you are using a Macintosh, did you install OMS before installing
the USB MIDI driver?
• Is the USB cable connected correctly?
• Are the volume settings of the tone generator, playback device,
and application program set to the appropriate levels?
• Have you selected an appropriate port in the application software?
• Is the HOST SELECT switch set correctly?
Playback response is delayed.
• Does your computer satisfy the system requirements?
• Is any other application or device driver running?
[Macintosh]
→ Turn off virtual memory.
→ Disable AppleTalk.
Cannot suspend or resume the computer correctly.
• Do not suspend the computer while the MIDI application is
running.
• If you are using Windows 2000 or Windows XP, you may not be
able to suspend/resume normally, depending on the particular
environment (USB Host Controller, etc.). Even so, simply
disconnecting and connecting the USB cable will allow you to use
the Clavinova functions again.
How can I delete or re-install the driver?
[Windows Me/98]
1 When the Clavinova is recognized correctly, double-click "Sys-
tem" in the Control Panel to open the System window.
2 Double-click the "Device Manager" tab, select "YAMAHA USB
MIDI Driver" and delete it.
3 Use the MS-DOS prompt or Explorer to delete the following three
files.
n To delete these files using Explorer, select "Folder Options"
from the Tool (View) menu, and select "Show all files (and
folders)."
• \WINDOWS\INF\OTHER\YAMAHACLP170.INF (CLP-170)
• \WINDOWS\INF\OTHER\YAMAHACLP150.INF (CLP-150)
• \WINDOWS\SYSTEM\Xgusb.drv
• \WINDOWS\SYSTEM\Ymidusb.sys
4 Disconnect the USB cable.
5 Restart the computer.
6 Re-install the driver.
[Macintosh]
1 Delete the files in the following locations:
• System Folder | Control Panels | YAMAHA USB MIDI Patch
• System Folder | Extensions | USB YAMAHA MIDI Driver
• System Folder | OMS Folder | YAMAHA USB MIDI OMS
Driver
2 Restart the computer.
3 Install the driver and set up OMS.
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