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Lenovo ThinkStation P350 Tiny Hardware Maintenance Manual

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  • Page 1 P350 Tiny Hardware Maintenance Manual...
  • Page 2 Second Edition (December 2021) © Copyright Lenovo 2021. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    ..trademarks ....75 Chapter 5. Diagnostics ..39 © Copyright Lenovo 2021...
  • Page 4 About this manual ® This manual provides service and reference information for ThinkStation computers listed on the front cover. Illustrations in this manual might look different from your product. Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkStation computers.

  • Page 5: Chapter 1. Important Safety Information

    Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. © Copyright Lenovo 2021...

  • Page 6: Electrical Safety

    Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the computer covers, unless instructed otherwise in the installation and configuration procedures.

  • Page 7: Safety Inspection Guide

    • Do not service the following parts with the power on when they are removed from their normal operating places in a machine: – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. (This practice ensures correct grounding of the units.) •...

  • Page 8: Handling Electrostatic Discharge-Sensitive Devices

    8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.
  • Page 9 • Italian • Korean • Spanish DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. •...
  • Page 10 CAUTION: When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. •...
  • Page 11 Chapter 1 Important safety information...
  • Page 12 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) P350 Tiny Hardware Maintenance Manual...
  • Page 13 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. •...
  • Page 14 Quando produtos a laser (como unidades de CD-ROMs, unidades de DVD-ROM, dispositivos de fibra ótica ou transmissores) estiverem instalados, observe o seguinte: • Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à...
  • Page 15 Chapter 1 Important safety information...
  • Page 16 P350 Tiny Hardware Maintenance Manual...
  • Page 17 Chapter 1 Important safety information...
  • Page 18 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 19 Connexion Déconnexion 1. Mettez les unités HORS TENSION. 1. Mettez les unités HORS TENSION. 2. Commencez par brancher tous les cordons sur les 2. Débranchez les cordons d'alimentation des prises. unités. 3. Débranchez les câbles d'interface des connecteurs. 3. Branchez les câbles d'interface sur des 4.
  • Page 20 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Soulevez la machine avec précaution. ATTENTION: L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation.
  • Page 21 • Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind. • Zum Installieren, Transportieren und Öffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gemäß...
  • Page 22 Laserstrahlung bei geöffneter Verkleidung. Nicht in den Strahl blicken. Keine Lupen oder Spiegel verwenden. Strahlungsbereich meiden. ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Arbeitsschutzrichtlinien beim Anheben der Maschine beachten. ACHTUNG: Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen.
  • Page 23 Chapter 1 Important safety information...
  • Page 24 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: P350 Tiny Hardware Maintenance Manual...
  • Page 25 • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra. • Collegare alle prese elettriche appropriate tutte le apparecchiature che verranno utilizzate per questo prodotto.
  • Page 26 • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. • L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose.
  • Page 27 Chapter 1 Important safety information...
  • Page 28 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. •...
  • Page 29 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
  • Page 30 Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...

  • Page 31: Chapter 2. Important Service Information

    • Do not drop a system board or apply any excessive force to it. • Avoid rough handling of any kind. • Avoid bending a system board and hard pushing to prevent cracking at each Ball Grid Array (BGA) chipset. © Copyright Lenovo 2021...

  • Page 32: How To Use Error Codes

    Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.

  • Page 33: Chapter 3. Product Overview

    Chapter 3. Product overview Front 1. ThinkStation LED 2. Power indicator 4. Storage drive activity indicator 3. Power button ® 5. USB-C (3.2 Gen 2) connector 6. Always On USB 3.2 connector Gen 2 7. Headset connector © Copyright Lenovo 2021...

  • Page 34: Rear

    Rear 1. Security-lock slot 2. Optional connectors* ® 3. Wi-Fi antenna slot* 4. Ethernet connector 6. USB 3.2 connector Gen 1 (with smart power-on 5. USB 3.2 connectors Gen 2 feature) ™ 7. HDMI out connector 8. USB 3.2 connector Gen 1 ™...

  • Page 35: Chapter 4. Service Checkout And Symptom-To-Fru Index

    • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? © Copyright Lenovo 2021...

  • Page 36: Symptom-To-Fru Index

    – If it has been working, what changes were made prior to its failing? – Is this the original reported failure? • Diagnostics version – Type and version level • Hardware configuration – Print (print screen) configuration currently in use –...

  • Page 37: Power Supply Problems

    Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.

  • Page 38: Post Error Codes

    POST error codes Each time you turn on the system, it performs a series of tests that check the operation of the system and some options. This series of tests are called the Power-On Self-Test, or POST. POST checks the following operations: •...

  • Page 39: Miscellaneous Error Conditions

    8998 Not enough shadow RAM resources This error message is displayed for OPTION ROM, not all devices when the shadow RAM resources initialized. Suggest to remove some for option ROM are insufficient. add-on cards, or change to UEFI If the legacy option ROM is mode in BIOS setup.
  • Page 40 Message/Symptom FRU/Action Incorrect memory size during POST 1. Run the Memory tests. 2. Memory Module 3. System Board "Insert a Diskette" icon appears with a known-good 1. System Board diagnostics diskette in the first 3.5-inch diskette drive. 2. Diskette Drive Cable 3.

  • Page 41: Undetermined Problems

    Message/Symptom FRU/Action Serial or parallel connector device failure (adapter 1. External Device Self-Test OK? connector) 2. External Device 3. Cable 4. Alternate Adapter 5. System Board Some or all keys on the keyboard do not work 1. Keyboard 2. Keyboard Cable 3.
  • Page 42 P350 Tiny Hardware Maintenance Manual...

  • Page 43: Chapter 5. Diagnostics

    4. Run the diagnostic program. 5. Recover your operating system. See “Self-help resources” on page 40. 6. If the problem persists, contact Lenovo. UEFI diagnostic program A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and internal storage devices, view system information, and check and recover bad sectors on internal storage devices.

  • Page 44: Lenovo Diagnostic Tools

    If you are unable to isolate and resolve the problem after running the Vantage app, save and print the log files created by the program. You might need the log files when you speak to a Lenovo technical support representative.
  • Page 45 • Setup Guide want. • This User Guide • Regulatory Notice Lenovo Support Web site with the latest support information of the following: • Drivers and software • Diagnostic solutions https://pcsupport.lenovo.com • Product and service warranty •...
  • Page 46 P350 Tiny Hardware Maintenance Manual...

  • Page 47: Chapter 6. Hardware Removal And Installation

    Common tool Isolated tweezers Common tool Hexagonal socket Common tool Silicone grease Consumable tool Polyamide tape Consumable tool Mylar tape Consumable tool Eraser Consumable tool Electrical tape Consumable tool Double-sided tape Consumable tool Conductive tape Consumable tool © Copyright Lenovo 2021...

  • Page 48: Major Frus And Crus

    Note: The silicone grease can be applied to the surfaces of the microprocessor and heat sink to eliminate air gaps. The hexagonal socket is used to pick up the antenna connectors. Major FRUs and CRUs Your computer contains the following types of CRUs and FRUs: •...
  • Page 49 Mouse* ® VESA mount bracket* External optical drive box* External optical drive* * for selected models For detailed FRU and CRU information, such as the FRU part numbers and supported computer models, go http://www.lenovo.com/serviceparts-lookup Chapter 6 Hardware removal and installation...

  • Page 50: System Board

    System board Clear CMOS (Complementary Metal Oxide M.2 Wi-Fi card slot Semiconductor)/Recovery jumper Microprocessor socket Coin-cell battery socket System fan connector Internal speaker connector P350 Tiny Hardware Maintenance Manual...

  • Page 51: Removing And Installing Hardware

    Cover presence switch connector (intrusion switch SATA connector for hard disk drive connector) PCIe x8 card slot Serial connector (COM1) M.2 solid-state drive slot (SSD1) M.2 solid-state drive slot (SSD2) Memory slot (DIMM2) Memory slot (DIMM1) Removing and installing hardware This section provides instructions on how to remove and install hardware for your computer.

  • Page 52: External Wi-Fi Antenna

    Removal steps External Wi-Fi antenna Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2. Disconnect the computer from ac power and all connected cables. P350 Tiny Hardware Maintenance Manual...

  • Page 53: Vertical Stand

    Removal steps Vertical stand Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2. Disconnect the computer from ac power and all connected cables. Chapter 6 Hardware removal and installation...

  • Page 54: Vesa Mount Bracket

    Removal step VESA mount bracket Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2. Disconnect the computer from ac power and all connected cables. Removal steps P350 Tiny Hardware Maintenance Manual...

  • Page 55: External Optical Drive Box And External Optical Drive

    External optical drive box and external optical drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2.

  • Page 56: Dust Shield

    Dust shield Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2. Disconnect the computer from ac power and all connected cables. P350 Tiny Hardware Maintenance Manual...

  • Page 57: Computer Cover

    Replacement procedure Computer cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Chapter 6 Hardware removal and installation...

  • Page 58: Internal Speaker

    Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2. Disconnect the computer from ac power and all connected cables. 3.

  • Page 59: System Fan

    Removal steps System fan Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the computer cover.See “Computer cover” on page 53. 2. Remove the internal speaker. See “Internal speaker” on page 54. 3.

  • Page 60: Coin-Cell Battery

    Coin-cell battery Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel connector assignments (configurations). A coin-cell battery keeps this information active when you turn off the computer.

  • Page 61: Pcie Card And Pcie Converter

    Removal steps Note: After installing a new coin-cell battery, reset the system date and time in the UEFI BIOS menu. PCIe card and PCIe converter Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Replacement procedure •...
  • Page 62 • Type 2 1. For access, remove the following parts in order: – “Computer Cover” on page 53. – “System fan” on page 55 2. Replace the PCIe card and PCIe converter. P350 Tiny Hardware Maintenance Manual...
  • Page 63 Chapter 6 Hardware removal and installation...

  • Page 64: Wi-Fi Card And Wi-Fi Card Shield

    Wi-Fi card and Wi-Fi card shield Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the following parts in order: • “Computer cover” on page 53. • “PCIe card and PCIe converter” on page 57 P350 Tiny Hardware Maintenance Manual...
  • Page 65 Replacement procedure Chapter 6 Hardware removal and installation...

  • Page 66: Bottom Cover

    Bottom cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: • Remove the computer cover.See “Computer cover” on page 53. • Turn over the computer so that the bottom cover is facing up. P350 Tiny Hardware Maintenance Manual...

  • Page 67: M.2 Solid-State Drive

    Replacement procedure M.2 solid-state drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the M.2 solid-state drive, observe the following guidelines: •...
  • Page 68 Replacement procedure P350 Tiny Hardware Maintenance Manual...

  • Page 69: Memory Module

    Memory module Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Ensure that you follow the installation order for memory modules shown in the following illustration. For access, remove the following parts in order: •...
  • Page 70 Replacement procedure P350 Tiny Hardware Maintenance Manual...

  • Page 71: Rear Wi-Fi Antenna Cable

    Rear Wi-Fi antenna cable Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Removal steps 1. Remove the computer cover. See “Computer cover” on page 53. 2. Remove the PCIe card and PCIe converter, if any. See “PCIe card and PCIe converter” on page 57. 3.

  • Page 72: Antenna Bracket

    Antenna bracket Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the following parts in order: • “Computer cover” on page 53. • “PCIe card and PCIe converter” on page 57. •...

  • Page 73: Heat Sink

    Removal steps Heat sink Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. The heat sink might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: •...

  • Page 74: Microprocessor

    Removal steps Microprocessor Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. The heat sink and microprocessor might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: •...

  • Page 75: System Board

    System board Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. The heat sink and microprocessor might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Notes: •...
  • Page 76 • Do not touch the pins on the microprocessor socket or the gold contacts on the microprocessor. For access, remove the following parts in order: • “Computer cover” on page 53. • “Bottom cover” on page 62. • “Internal speaker” on page 54. •...
  • Page 77 The failing system board must be returned with a microprocessor socket cover to protect the pins during shipping and handling. Microprocessor socket cover installation procedure 1. After you have removed the microprocessor from the failing system board, close the microprocessor retainer.
  • Page 78 P350 Tiny Hardware Maintenance Manual...

  • Page 79: Chapter 7. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 80 Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.

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