Sennheiser MOMENTUM True Wireless 4 Instruction Manual page 42

FAQ/If a problem occurs ...
42 | MOMENTUM True Wireless 4
Resetting the earbuds
If the function of the earbuds is disturbed, perform a reset. Individual
settings such as the pairing settings are not deleted.
▷
Insert the earbuds into the charging case and close the lid.
After 10 seconds, the earbuds will restart (reset).
Resetting the earbuds to the factory default settings
If the function of the earbuds is disturbed and a reset (> 42) does not
improve, reset the earbuds to the factory default settings. This
deletes, among other things, all pairing settings.
The easiest way to reset the earbuds to the factory default settings
is using the Smart Control app.
Alternatively, you can manually proceed as follows:
1. Disconnect all existing connections between Bluetooth devices
and your earbuds, e.g. by deactivating Bluetooth on the devices.
If you are connected to an Auracast™ transmitter, disconnect it
via the Smart Control app (> 24).
2. Insert one earbud into the charging case and close the lid of the
charging case. The second earbud remains in the charging case.
3. Tap and hold the touch control panel of the earbud that is not in
the charging case for 15 seconds.
The LED on this earbud alternately lights up green and red (peer
pairing mode).
4. Take the second earbud out of the charging case.
5. Tap and hold the touch control panel of the second earbud for
15 seconds.
The LED on this earbud alternately lights up green and red (peer
pairing mode).
Both earbuds connect to each other within 15 seconds.
The earbuds are successfully reset to the factory settings and
paired.
▷
Reconnect your earbuds to your Bluetooth device or an Aura-
cast™ transmitter (> 20).
10s