Philips LatteGo 4400 Series User Manual page 18

Error Problem
code
11 Machine needs to adjust
to room temperature
14 The machine is
overheated.
19 The machine is not
connected to the wall
socket properly.
Troubleshooting table
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.philips.com/coffee-care. If
you are unable to solve the problem, contact the Consumer Care Center in your country. For contact details,
see the warranty leaflet.
Problem
There are some coffee
residues inside my new
coffee machine.
The drip tray fills up
quickly / there is always
some water in the drip
tray.
The 'empty coffee
grounds container' icon
remains on.
The machine prompts to
empty the coffee grounds
container even though
the container is not full.
Possible solution
Allow some time for the machine to adjust from
transport/outdoor temperature to room temperature. Switch off
the machine for 30 minutes and switch it on again. If this does not
work, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Switch the machine off and switch it back on again after 30
minutes.
Make sure that the small plug of the power cord is properly
connected to the socket on the back of the machine.
Cause
This machine has been tested
with coffee.
This is normal. The machine uses
water to rinse the internal circuit
and brew group. Some water
flows through the internal system
directly into the drip tray.
You emptied the coffee grounds
container while the machine was
switched off, or placed it back too
fast.
The machine did not reset the
counter the last time you emptied
the coffee grounds container.
Solution
Although it has been carefully cleaned,
there may be some coffee residues left.
However, the machine is absolutely new.
Empty the drip tray daily or as soon as the
red 'drip tray full' indicator pops up
through the drip tray cover. Tip: place a
cup under the dispensing spout to collect
rinsing water that comes out of it.
Always empty the coffee grounds
container while the machine is switched
on. Remove the coffee grounds container,
wait at least 5 sec. and then insert it again.
Always wait approx. 5 seconds when you
place back the coffee grounds container.
In this way the coffee grounds counter will
be reset to zero and the number of coffee
pucks is counted correctly.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee grounds counter won't
reset.
English
17