Xerox DocuPrint C11 User Manual page 65

Table 5.1 Printer operation problems (continued)
Problem
No printer reaction
Printer Care functions
in Printer Monitor not
active
Printer is not powered
Description/Corrective Action
When you press POWER, the print cartridge carriage does not move.
1. Check that the carriage path is clear.
2. Try switching the printer off and then on again.
3. Unplug the printer and wait about 10 seconds, then plug the printer back in
and press POWER.
4. Disconnect the printer from the computer.
about 10 seconds. POWER ON
If the problem persists, unplug the printer, disconnect it from your computer and
call the Xerox Customer Support Center.
You open the Printer Monitor, you find that the Printer Care buttons are not active:
• Check that the interface cable is of the correct type. It must be a standard,
bi-directional IEEE 1284 B-type interface cable, no longer than 10 feet (3
meters). If you have any doubts, contact your computer dealer.
• Check that the interface cable is connected securely both to your printer and
to your computer.
No power supply (The Indicator Light is not lit.)
1. Check that the printer is connected properly to the electrical power supply
socket, or try another outlet.
2. Press POWER.
If the problem persists, unplug the printer, disconnect it from your computer and
call the Xerox Customer Support Center.
POWER OFF the printer and wait
the printer and reconnect it to the computer.
Table 5.1 Page 2 of 4
Chapter 5: Troubleshooting
Printer Problems
5-5