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en Troubleshooting
Fault
The programme does
not start.
The door cannot
be opened.
The water is not drain-
ing.
52
Cause and troubleshooting
Push in the detergent drawer until the symbol goes
▶
out.
The pump for the intelligent dosing system is blocked.
Switch off the appliance.
1.
Clean the pump unit.
2.
→ "Cleaning the detergent drawer", Page 43
Switch the appliance on.
3.
If the display appears again after you clean the
4.
pump unit, call customer service.
→ "Customer Service", Page 61
Note: You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
→ "Buttons", Page 24
is activated.
Continue the programme by selecting Spin or
▶
Drain and pressing
→ "Resuming the programme when the programme
status is Rinse Hold", Page 34
The temperature is too high.
Wait until the temperature has dropped.
▶
Cancel the programme.
▶
→ "Cancelling the programme", Page 34
Water level is too high.
Select a suitable programme for draining.
▶
→ "Programmes", Page 27
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 60
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 44
▶
is activated.
Continue the programme by selecting Spin or
▶
Drain and pressing
→ "Resuming the programme when the programme
status is Rinse Hold", Page 34
.
.
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