Warranty Policy - EGO PSX2510 Operator's Manual

WARRANTY POLICY

For warranty service or to make a claim, please visit our Warranty Portal at egopowerplus.com.au/warranty-policy,
alternatively you can contact EGO customer service via the following: Australia 1300 000 346,
New Zealand 0508 000 346.
Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616
("Chervon") warrants to the original domestic purchaser that this product will be free from defects in materials and
workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and
workmanship for 3 years from date of purchase.
Warranty for commercial use is 1 year on all product, battery and chargers. The Commercial Range Product Warranty
for commercial users is 2 years for commercial tools, commercial batteries and commercial chargers. Please refer to
product warranty table below for further clarification.
The warranty period for routine accessories, consumables or maintenance parts, such as, but not limited to, ride-on
mower seat, wheels, tyres, anti-scalp wheels, brake discs, blades, trimmer heads, chain bars, saw chains, augers,
blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or
commercial purpose. These parts are covered for 90/30 days from manufacture defects in normal working conditions.
To make a claim, call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. Any
handling and transportation costs (and other expenses incurred in claiming this warranty) are not covered by this
warranty and will not be borne by Chervon. The replacement product or part or repaired product will be made available
for your collection at an address nominated by Chervon. Where a valid warranty claim is made, Chervon will replace the
defective product or repair the fault. Where the product is repaired, Chervon may use refurbished parts. This warranty
does not cover normal wear and tear, misuse or abuse (including overloading of the product beyond capacity and
exposure to water or rain), accidents, neglect or lack of proper installation, and improper maintenance or storage. This
warranty does not cover the damage resulting from modification, alteration or unauthorised repair. This warranty does
not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any
corrosion or discolouring by heat, abrasive and chemical cleaners. This warranty is void if the product has been used
for rental purpose. This warranty may also be further limited or voided as specifically detailed in the product Manual.
Chervon has no other liability under this warranty. The benefits to you given by this warranty are in addition to other
rights and remedies imposed by State and Federal legislation that cannot be excluded. Our goods come with guarantees
that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantee Act 1993. You
are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure. The warranty applies to the original purchaser and applies only to
purchases made from authorised EGO Dealers, which can be confirmed on the website store locator. For avoidance of
doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc. are excluded.
Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. 3178.
Ph Australia; 1300 000 346. Email: support@egopowerplus.com.au
Chervon New Zealand Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141.
Ph New Zealand; 0508 000 346. Email: support@egopowerplus.co.nz
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56-VOLT LITHIUM-ION COMMERICAL POLE SAW — PSX2510