GE MDS TransNEXT NET9L Technical Manual page 68

IN CASE OF DIFFICULTY...
Our products are designed for long life and trouble-free operation. However, this equipment, as with all
electronic equipment, may have an occasional component failure. The following information will assist
you in the event that servicing becomes necessary.
TECHNICAL ASSISTANCE
Technical assistance for GE MDS products is available from our Technical Support Department during
business hours (8:30 A.M.–6:00 P.M. Eastern Time). When calling, please give the complete model
number of the product, along with a description of the trouble/symptom(s) that you are experiencing. In
many cases, problems can be resolved over the telephone, without the need for returning the unit to the
factory. Please use one of the following means for product assistance:
Phone: 585 241-5510
FAX: 585 242-8369
REPAIR SERVICE
Component level repair of this equipment is not recommended in the field. Many components are
installed using surface mount technology, which requires specialized training and equipment for proper
servicing. For this reason, the equipment should be returned to the factory for any PC board repairs. The
factory is best equipped to diagnose, repair and align your unit to its proper operating specifications.
If return of the equipment is necessary, you must obtain a return authorization number before shipment.
This number helps expedite the repair so that the equipment can be returned to you as quickly as possible.
Please be sure to include the number on the outside of the shipping box, and on any correspondence
relating to the repair. No equipment will be accepted for repair without an authorization number.
Contact Technical Support in your region to obtain an authorization number:
The radio must be properly packed for return to the factory. The original shipping container and
packaging materials should be used whenever possible. All factory returns should be addressed to:
When repairs have been completed, the equipment will be returned to you by the same shipping method
used to send it to the factory. Please specify if you wish to make different shipping arrangements.
REPLACEMENT PARTS
Many spare and replacement items are available for purchase by contacting your factory sales
representative, or by visiting our online store at http://store.gedigitalenergy.com/front.asp
E-Mail: gemds.techsupport@ge.com
Web: www.gemds.com
Product Services Department
(Auth. No. XXXX)
175 Science Parkway
Rochester, NY 14620 USA
GE MDS LLC