Troubleshooting Guide; Performance Problems - Amway eSpringPro Owner's Manual

TR O U BL E S HO OT I NG G UI DE

PERFORMANCE PROBLEMS

Concern
Water leaks at Diverter
Water flows simultaneously
from treated and untreated
ports on Diverter
Water leaks at tubing
connection to faucet.
Water leaks continuously
from end of spout.
Water leaks at spout to
faucet body connection.
Water leaks at inlet or
outlet tubing connections.
Water leaking from tank
inlet or outlet.
Cause(s)
Tubing not pushed all the way
onto barbs.
Nuts not tightened all the way.
Connections at faucet and/or
adapter are loose.
Damaged internal seal
Damaged connection.
Damaged internal seal.
Spout is not inserted completely.
Damaged O-ring on spout.
Tubing supports not installed
(Diverter only)
Tubing cut where it is bonded.
(Diverter only)
Tubing is not cut evenly or
thoroughly
Tubing damaged on surface
Tubing not inserted far enough
or not seated well in notches on
back of unit.
Debris on O-ring to Base seal.
Damaged O-ring.
Solution(s)
Tubing needs to be pushed
completely onto barbs and nuts
hand tightened.
Tighten all connections between
faucet and Diverter. If leaks persist,
contact Customer Service.
Contact Customer Service to order
replacement seal.
Contact Customer Service to replace
Supply Connector,
Use web site to order replacement
Faucet Kit,
Remove spout.
– Inspect O-rings.
– Reinsert spout and check for leaks.
If leaking persists, contact Customer
Service
Remove tubing. Locate and install
tubing supports. Contact Customer
Service to order tubing supports.
Remove tubing.
Re-trim and install tubes.
Note: If tubing is too short, contact
Customer Service to order additional
tubing and union connector.
Remove tubing. Mark tubing.
Install tubing.
Look for debris on O-ring and remove,
Contact Customer Service to order
replacement O-Ring.
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