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If you Need Service or Assistance
Follow These Steps
1. If your dishwasher should fail to operate,
review the following list before calling
your dealer. You could save the cost of a
service call.
• Has the fuse blown, or is the circuit
breaker open?
• Is the door closed and latched, and a
cycle selected?
• Is the overflow protection float in
place? See page 17.
• Is the water supply to the dishwasher
turned on?
2. If your dishwasher is not washing
properly, refer to the Problem, Cause,
Solution chart on page 18 before you
make a service call.
3. If the problem is not due to one of the
above items, first call your dealer or repair
service he recommends.
• All service should be handled locally by
the dealer from whom you purchased
the unit or an authorized KitchenAid
servicer.
• If you must call or write, please provide:
Model Number, Serial Number, Date of
Purchase and a complete description of
the problem. Write to:
Customer Relations Department
KitchenAid
P.O. Box 558
St. Joseph, Ml 49085-0558
5. If you are not satisfied with the action
taken, contact the Major Appliance
Consumer Action Panel (MACAP).
MACAP is a group of independent
consumer experts that voices consumer
views at the highest levels of the major
appliance industry. Contact them only
when the dealer, authorized servicer or
KitchenAid, Inc., have failed to resolve
your problem.
Major Appliance Consumer
Action Panel
20 North Wacker Drive
Chicago, II60606
MACAP will in turn inform us of your
action.
4. In the event you are unable to obtain the
name of a local authorized KitchenAid
servicer, call KitchenAid Customer
Relations, TOLL FREE: 800-422-1230.
• A Customer Relations representative
can recommend a qualified service
company in your area.
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