Troubleshooting - Whirlpool WIE 2B19 Daily Reference Manual

TROUBLESHOOTING

In case your dishwasher doesn't work properly, check if the problem can be solved by going through the following list.
For other errors or issues please contact authorized After-sales Service which contact details can be found in the warranty booklet.
Spare parts will be available for a period of either up to 7 or up to 10 years, according to the specific Regulation requirements.
PROBLEMS POSSIBLE CAUSES
Salt
Salt reservoir is empty (after refill the salt indica-
tor may remain lit for several wash cycles).
indicator is lit
Rinse aid
Rinse aid dispenser is empty (after refill the rinse
indicator is lit aid indicator may remain lit for several wash cycles).
The dishwasher The appliance has not been plugged in properly. Insert the plug into the socket.
won't start or does
not respond to
Power outage.
commands.
The dishwasher door is not closed.
Cycle is interupted by door opening for more
than 4 seconds.
It does not respond to commands.
The dishwasher The wash cycle has not finished yet.
won't drain.
The drain hose is bent.
The sink drain pipe is blocked.
The filter is clogged up with food residues.
The dishwasher The dishes are rattling against each
makes excessive
noise.
An excessive amount of foam has been produced.
The dishes are not The crockery has not been arranged properly.
clean.
The spray arms cannot rotate freely, being hinde-
red by the dishes.
The wash cycle is too gentle.
An excessive amount of foam has been produced. The detergent has not been measured out correctly or it is not suitable for use in dishwa-
The cap on the rinse aid compartment has not
been shut correctly.
The filter is soiled or clogged.
There is no salt.
The dishwasher No water in the water supply or the tap is closed. Make sure there is water in the water supply or the tap running.
does not fill the
water.
The inlet hose is bent.
All LEDs are
The sieve in the water inlet hose is clogged; it is
blinking rapidly
necessary to clean it
Dishwasher finishes
Drain hose positioned too low or siphoning into
the cycle prema-
home sewage system.
turely.
Air in water supply.
Policies, standard documentation, ordering of spare parts and additional product information can be found by:
• Using QR code on your product.
• Visiting our website docs.whirlpool.eu and parts-selfservice.whirlpool.com
• Alternatively, contact our After-sales Service (See phone number in the warranty booklet). When contacting our
After-sales Service, please state the codes provided on your product's identification plate.
The model information can be retrieved using the QR-Code indicated on the energy label. The label also includes the
model identifier that can be used to consult the https://eprel.ec.europa.eu database portal.
SOLUTIONS
Refill reservoir with salt (for more information - see page 2).
Adjust water hardness - see table, page 2.
Refill dispenser with rinse aid (for more information - see page 2).
For safety reasons, dishwasher will not restart automatically when power returns. Open
dishwasher door, press START/Pause button and close the door within 4 seconds.
Vigorously push the door until you hear the "click".
Press START/Pause and close the door within 4 seconds.
Switch off the appliance by pressing the ON/OFF button, switch it back on after approxi-
mately one minute and restart the program. If problem persists, unplug the appliance for
1 minute, then plug it back in.
Wait until the wash cycle finishes.
Check that the drain hose is not bent (see INSTALATION INSTRUCTION).
Clean the sink drain pipe.
Clean the filter (see CLEANING THE FILTER ASSEMBLY).
Position the crockery correctly (see LOADING THE RACKS).
The detergent has not been measured out correctly or it is not suitable for use in
dishwashers (see FILLING THE DETERGENT DISPENSER). Restart the current cycle by
switching OFF the dishwasher, then switch it on again, select a new program, press
START/Pause and close the door within 4 seconds. Please do not add any detergent.
Arrange the crockery correctly (see LOADING THE RACKS).
Arrange the crockery correctly (see LOADING THE RACKS).
Select an appropriate wash cycle (see PROGRAMS TABLE).
shers (see FILLING THE DETERGENT DISPENSER).
Make sure the cap of the rinse aid dispenser is closed.
Clean the filter assembly (see CARE AND MAINTENANCE).
Fill the salt reservoir (see FILLING THE SALT RESERVOIR).
Make sure the inlet hose is not bent (see INSTALLATION) reprogram the dishwasher and
reboot.
After having carried out the verification and cleaning, turn off and turn on the dishwa-
sher and restart a new program.
Check if end of drain hose is placed at correct height (see INSTALLATION).Check for
siphoning into home sewage system, install air admittance valve if necessary.
Check water supply for leaks or other issues letting air inside.
EN
IEC 436
:
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