LG LW1024RSMX Owner's Manual page 26

Problem
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
NOTE
• If you see "CH" in the display, please call 1-800-243-0000.
26
Possible Causes & Corrective Action
The password for the Wi-Fi network that you are trying to connect to is
incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to
2.4 GHz and connect the appliance to the wireless router. To check the
router frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and router is too far.
• If the distance between the appliance and the router is too far, the signal may
be weak and the connection may not be configured correctly. Move location
of the router so that it is closer to the appliance.
During Wi-Fi setup, the application is requesting a password to connect to
the product (on certain phones).
• Locate the network name which starts with "LG" under Settings > Networks.
Note the last part of the network name.
− If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
− If the network name looks like LGE_Appliance_XXXX, enter XXXX
twice as your password. For example, if the network name appears as
LGE_Appliance_8b92, then you would enter 8b928b92 as your password.
In this instance, the password is case sensitive and the last 4 characters
are unique to your appliance.
EN