Table of Contents
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Service Request Checklist
If
a service request becomes necessary, record these items and make them availao1e
to the service representative:
1.
Printer location/number.
2.
Date.
3.
Time of day.
4.
Your name.
5.
When the problem occurred (while going from power-off to online, or during
printing operations).
·
6.
The state of the Attention indicator (on or off).
7.
The state of the Ready indicator (on or off).
8.
The displayed code (two characters).
Note: Press the Second Mode key to obtain the second character of the code.
9.
A brief description of other symptoms, if any.
10. Remarks.
Solving Printer Problems 6-5
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