Troubleshooting; Checkpoints - Samsung NQ5B4513GBB User Manual

Troubleshooting

You may encounter a problem using the oven. In that case, first check the table
below and try the suggestions. If a problem persists, or if any information code
keeps appearing on the display, contact a local Samsung service centre.

Checkpoints

If you encounter a problem with the oven, first check the table below and try the
suggestions.
Problem
General
The buttons cannot be Foreign matter may
pressed properly. be caught between the
buttons.
For touch models:
Moisture is on the
exterior.
Child lock is activated.
The time is not displayed. Power is not supplied.
The Eco (power-saving)
function is set.
The oven does not work. Power is not supplied.
The door is open.
The door open safety
mechanisms are covered
in foreign matter.
Cause Action
Remove the foreign
matter and try again.
Wipe the moisture from
the exterior.
Deactivate Child lock.
Make sure power is
supplied.
Turn off the Eco function.
Make sure power is
supplied.
Close the door and try
again.
Remove the foreign
matter and try again.
Problem
The oven stops while in The user has opened the
operation. door to turn food over.
The power turns off The oven has been
during operation. cooking for an extended
period of time.
The cooling fan is not
working.
Trying to operate the
oven without food
inside.
There is not sufficient
ventilation space for the
oven.
Several power plugs are
being used in the same
socket.
There is no power to the Power is not supplied.
oven.
There is a popping sound Cooking sealed food or
during operation, and the using a container with a
oven doesn't work. lid may causes popping
sounds.
Cause Action
After turning over the
food, press the button
again to start operation.
After cooking for an
extended period of time,
let the oven cool.
Listen for the sound of
the cooling fan.
Put food in the oven.
There are intake/exhaust
outlets on the front and
rear of the oven for
ventilation.
Keep the gaps
specified in the product
installation guide.
Designate only one
socket to be used for the
oven.
Make sure power is
supplied.
Do not use sealed
containers as they may
burst during cooking
due to expansion of the
contents.
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