Warranty - LG WW18 EP Series Owner's Manual

APPENDIX
24

Warranty

Warranty and Service Information
Warranty
The Water Purifier (hereinafter referred as product) comes with 1 year warranty on all parts (except Plastic
parts, Consumables, Loose Plastic Parts, Filters, RO Filter) and thereafter a 9 years additional warranty only
on the stainless steel tank from the date of purchase on producing the tax paid invoice of the product
provided always that the warranty card bears the rubber stamp, date and signature of our authorized
dealer.
9 YEAR ADDITIONAL WARRANTY ON THE STAINLESS STEEL TANK
The 9 Year warranty on the Stainless Steel Tank will continue even after the expiry of 1 year period from
the date of purchase. This warranty covers Stainless Steel Tank only. However the water tank should be
used only for purpose as specified in the user manual. The company's obligation under this warranty shall
be limited to repair or providing replacement of defective parts only under the warranty period. During the
additional warranty period, it does not cover parts such as PCB/Controller assembly, booster pump,
solenoid valve, flow sensor, UV LED lamp, water level sensor, filters, consumable parts, etc. The standard
visiting charges will be applicable within municipal limit of town where LG Electronics India Pvt. Ltd. (LGEIL)
has its Authorized Service Centre, Service Outside municipal limit will attract to and fro travelling, other
incidental expense in addition to standard visiting charges, as per the prevailing from time to time. During
the additional warranty period only the parts replaced or repaired shall be free of costs, but service
charges shall always be payable by the customer.
TERMS & CONDITIONS
1. The warranty is confined to the first purchaser of the Water Purifier only & is non-transferable.
2. Repairs & replacements will be carried out through the Authorized Service Centres of LG Electronics
India Pvt. Ltd. (hereinafter referred as LG or LGEIL). Customer may place their service call through the LG
customer care or through the dealer from whom the product has been purchased. In case the customer
shifts the place of residence during warranty period, it is advised to contact our helpline.
3. Repair under warranty shall be carried out by an authorized service personnel only. The details of
centralized helplines are attached.
4. For units installed beyond municipal limits of the jurisdiction of company's Authorized Service Centre, it
is responsibility of the purchaser to contact the nearest authorized service centre and bring the unit to the
authorized service at its own cost and risk. All expense incurred in collecting the units or parts thereof from
the company's authorized service centre, as well as expenses incurred with deputing of service personnel/
technician toward conveyance and other incidentals etc. will be borne by the customer. Local charges for
transportation and handling charges may vary from location to location. Customers are advised to verify
before. In case the customer desires to bring the unit on its own to the Authorized Service Centre, the same
shall be at its own risks & consequences.
5. The concerned authorized service centre will advise the customer whether to effect the repairs at site or
at the authorized service centre.
6. Call registered with the centralized helpline/Authorized service centre, wherein only cleaning of the unit/
parts in the unit due to dust accumulation on portions of the units are not to be considered as defects.
7. In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and
remain in force only for the unexpired period of the warranty. LGEIL may use parts that are new or
refurbished and equivalent to new in performance and reliability. Replacement of parts would be purely at
the discretion of LGEIL alone. In case the replacement of the entire unit is being made, (subject to the sole
discretion of LGEIL), the same model shall be replaced and in the event such model has been discontinued,
it shall be replaced with the model price equivalent at the time of purchase.