Trouble Shooting - INFOSEC UPS SYSTEM X1+ User Manual

1 0 . T R O U B L E S H O O T I N G
Should the UPS fail to function correctly we recommend you perform the following tests before
calling the Hot Line.
Check list:
• Is the UPS plugged into the mains power supply?
• Is the main switch in the "ON" position?
• Does the power supply fall within specified unit values?
• Is the UPS overloaded?
• Is the battery flat or defective?
LED indications and alarm
500/700/1000
LED lighting
Normal
Flash once
Battery
every 30
Discharge
seconds
Flash once
every 2
Battery Low
seconds
Flash once
every 0.5
Overload
seconds
Off charging
LED off
mode
LED off
Fault
Problem
The UPS does not
perform expected
runtime
The UPS will not
turn on.
Outlets do not
provide power to
equipment
Power Master
software is inactive
INFOSEC UPS SYSTEM - 15, rue du Moulin - 44880 Sautron - FRANCE - www.infosec-ups.com
Hot Line – Tel + 33 (0)2 40 76 15 82 - Fax + 33 (0)2 40 94 29 51 - hotline@infosec.fr – 10 23 AA 36 204 13
Power Switch Orange LED
1300/1600/2200
LED lighting
LED lighting
LED lighting
LED lighting
LED off
LED off
Possible Cause
Batteries are not fully charged.
Battery is slightly worn out.
The on/off switch is designed to prevent
damage by rapidly turning it off and on.
The unit is not connected to an AC
power socket.
The battery is worn out.
Mechanical problem.
Circuit breaker is tripped due to
overload.
Batteries are discharged.
Unit has been damaged by a surge or
spike.
The USB cable is not connected.
LED Status
1300/1600/2200
Green LED lighting
Yellow LED flash once
every 30 seconds
Yellow LED flash once
every 2 seconds
Red LED flash once
every 0.5seconds
All LEDs off
Red LED lighting
Solution
Recharge the battery by leaving the UPS plugged in
during 8 hours minimum
Contact Technical Support.
Turn the UPS off. Wait 10 seconds and then turn
the UPS on.
The unit must be connected to a 230Vac 50/60Hz
powersocket.
Contact Technical Support.
Contact Technical Support.
Turn the UPS off and unplug at least one piece
connected equipment. Unplug the power cord of the
UPS then press the circuit breaker knob.
Allow the unit to recharge for at least 4 hours.
Contact Technical Support.
Connect the USB cable to the UPS unit and an
open serial port on the back of the computer. You
Alarm
Off
Beep once every 30
seconds
Beep once every 2
seconds
Beep once every 0.5
seconds
Off
Continuous alarm
11