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Fix issues : Maintenance procedures
•
Cellular/mobile data: No signal and
frequently drop.
•
Bluetooth doesn't work or disconnects automatically.
•
VPN doesn't work as expected.
What gets deleted/removed when you reset
•
All Wi-Fi devices and passwords set up on your phone
•
All cellular/mobile settings, like preferred cellular network
•
All paired Bluetooth devices set to connect with your phone, like ear buds, car audio, speakers
•
All VPN configurations set up on your phone
You cannot choose individual connections to reset; they will all reset.
Reset
If you're having problems with connections, review this information first:
•
Wi-Fi
•
Bluetooth
•
Cellular data
•
Hotspot
(internet sharing)
Then, if you're still experiencing problems, try resetting all network settings:
1.
Go to
Settings
> System > Advanced > Reset options.
2.
Touch Network settings reset > RESET SETTINGS.
3.
If you're using dual SIMs, select the SIM to reset for mobile data settings.
4.
Touch RESET SETTINGS.
5.
Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
Reset phone
What a reset does
Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased
from the phone:
•
Google account
•
Media (music, photos, videos)
•
System settings and data
•
App settings and data (including text messages)
•
Downloaded apps
in the status bar. You can't make/receive calls, or calls
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