Arlo VMS4240B User Manual
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Arlo VMS4240B User Manual

Wire-free security camera system
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User Manual of Product 1:
Arlo Pro3 Wireless Home Security Camera System CCTV,
WiFi, 6-Month Battery Life, Colour Night Vision, Indoor or
Outdoor, 2K HDR, 2-Way Audio, Spotlight, 160° View, Alarm, 2
Camera Kit, VMS4240B
User Manual of Product 2:
Arlo Essential Wireless Video Doorbell Security Camera, 1080p
HD, WiFi, 2 Way Audio, Smart Package & Motion Detection,
Loud Siren, Night Vision, 90-Day Free Trial of Arlo Secure,
Black

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Summary of Contents for Arlo VMS4240B

  • Page 1 Outdoor, 2K HDR, 2-Way Audio, Spotlight, 160° View, Alarm, 2 Camera Kit, VMS4240B User Manual of Product 2: Arlo Essential Wireless Video Doorbell Security Camera, 1080p HD, WiFi, 2 Way Audio, Smart Package & Motion Detection, Loud Siren, Night Vision, 90-Day Free Trial of Arlo Secure, Black...
  • Page 2 Pro 3 Wire-Free Security Camera System User Manual...

  • Page 3: Table Of Contents

    Contents 1. Get to Know Your Arlo Pro 3 Camera Get the Arlo app ......................5 Meet your Pro 3 Camera ....................6 Meet your SmartHub ......................7 Do more with Arlo ......................7 2. Get Started Connect your SmartHub to the Internet ..............8 The SmartHub LED ......................8 Use the Arlo app for installation and setup ..............9 Insert the battery into your camera ................9 The camera battery .......................10 The Arlo Pro 3 Camera LED ..................12 Tips for optimal WiFi performance ................12 Magnetic mount ......................13 Install the Arlo Outdoor Mount ..................14 Connect your camera to the Arlo solar panel (sold separately) ......15 Your Arlo Pro 3 Camera’s field of view ...............15 Position your camera to detect motion in specific areas ........16 Test motion detection ....................17 Arm your camera to detect motion ................18 3. Arlo Pro 3 Basics...
  • Page 4 Modes ..........................33 Select a mode .......................34 Mute Notifications ......................34 Rules for modes ......................35 Change motion sensitivity ...................35 Automatically stop recording when motion stops...........35 Control whether the spotlight turns on when motion is detected at night Change audio sensitivity .....................36 Manage alerts ........................37 Schedule your camera rules ..................37 Set up Arlo Geofencing ....................38 Geofencing with multiple mobile devices ..............40 Detect audio alarms with your Pro 3 Camera ............43 6. Change Your Settings Two-step verification ....................48 Use face or fingerprint authentication ...............50 Customize your profile ....................51 Change your Arlo password ..................51 Reset a forgotten password ..................52 Grant access to friends ....................52 Change the time zone ....................54 Camera settings ......................54...
  • Page 5 Pro 3 Wire-Free Security Camera System 7. USB Storage View the USB storage device status ................61 View available USB device storage ................61 Turn USB recording off and on ...................61 Turn local 2K recording off and on ................62 Change the USB device overwrite setting ..............62 Format a USB device ....................62 Safely eject a USB storage device ................63 View videos on a USB device ..................63 8. Arlo Connect Use Arlo with Amazon Alexa ..................64 Add Pro 3 to the Google Assistant app ..............65 Use Arlo with IFTTT .......................66 9. FAQs and Troubleshooting FAQs ..........................67 Battery FAQs ........................68 CVR isn’t working ......................69 Troubleshoot Arlo Geofencing ...................69 Can’t see video streams in a browser ................70 WiFi signal interference ....................70...

  • Page 6: Get To Know Your Arlo Pro 3 Camera

    When your camera detects motion, it uses a WiFi link to the Arlo SmartHub to stream video to your Arlo account in the cloud. Get the Arlo app Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and set up and manage all your Arlo devices. Note: If you already use the Arlo app, make sure that you’re using the...

  • Page 7: Meet Your Pro 3 Camera

    Meet your Pro 3 Camera Your Pro 3 Camera consists of two parts, the housing and the camera with a battery compartment. Arlo Pro 3 Camera features • HDR. See a clear picture in every detail through your Pro 3 Camera’s high performance lenses.

  • Page 8: Meet Your Smarthub

    • Add more Arlo cameras and devices. Cover more areas in and around your home by adding cameras, security lights, and more. • Arlo Solar Panel. Connect an Arlo Solar Panel to your camera and harvest power Connect your camera to from the sun to keep your camera battery charged.

  • Page 9: Get Started

    2. Get Started Connect your SmartHub to the Internet The SmartHub connects to your home network and allows you to view your camera streams from anywhere. 1. Connect the SmartHub to your router with an Ethernet cable. 2. Connect the AC adapter to the SmartHub and plug it in.

  • Page 10: Use The Arlo App For Installation And Setup

    3. Add each Arlo Pro 3 Camera and pair it with the SmartHub. Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login...

  • Page 11: The Camera Battery

    Charging Station (sold separately). Charge batteries in the Arlo Dual Charging Station (sold separately) Your Arlo Dual Charging Station charges one or two batteries for your Arlo Pro 3 Camera or Arlo Ultra Camera. To charge batteries in the charging station: 1.
  • Page 12 Pro 3 Wire-Free Security Camera System Replace a Pro 3 Camera battery You can leave the camera housing in place so the camera position stays the same. 1. Release the camera from the camera housing. Press the button on the charging port underneath the camera. The camera clicks as it disengages from the camera housing.

  • Page 13: The Arlo Pro 3 Camera Led

    Tips for optimal WiFi performance Place your Arlo Pro 3 Camera in a location with a good WiFi signal to the SmartHub. The distance between WiFi devices can affect the WiFi signal: •...

  • Page 14: Magnetic Mount

    Pro 3 Wire-Free Security Camera System Magnetic mount Your Arlo Pro 3 system comes with a magnetic-based camera mount that lets you mount your cameras anywhere. The mount has a built in groove where you can hide your cable and provide strain relief if you want to keep the camera mounted and plugged into a wall source.

  • Page 15: Install The Arlo Outdoor Mount

    Pro 3 Wire-Free Security Camera System Install the Arlo Outdoor Mount Some Arlo Pro 3 kits include an outdoor screw mount. Screw mounts are also sold separately. 1. Place the outdoor mount and secure it with screws. If you’re mounting the camera on drywall, use the drywall anchors we provide.

  • Page 16: Connect Your Camera To The Arlo Solar Panel (Sold Separately)

    Connect your camera to the Arlo solar panel (sold separately) The Arlo solar panel lets you harvest power from the sun to keep your camera battery charged. The solar panel with cable comes with a mount and mounting screws. To connect a solar panel to your camera: 1.

  • Page 17: Position Your Camera To Detect Motion In Specific Areas

    Position your camera to detect motion in specific areas You can mount and aim your Arlo Pro 3 Camera in different ways to optimize the camera’s ability to detect motion in specific areas. The lower two-thirds of the camera’s field of view is the motion-sensitive part of the image. Aim the camera so that any motion you wish to detect appears within this part of the image.

  • Page 18: Test Motion Detection

    This means that you might see lower-quality video while you are positioning your camera. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the camera.

  • Page 19: Arm Your Camera To Detect Motion

    You control when your camera detects motion and the rules it uses to record and alert you by selecting a mode. The Arlo app comes with four modes: Armed, Disarmed, Schedule, and Geofencing. You can customize each mode and you can also create custom modes.

  • Page 20: Arlo Pro 3 Basics

    3. Arlo Pro 3 Basics When you open the Arlo app, the Devices page displays your camera feeds. Tap to turn the camera siren on and off. Live camera feed Number of new recordings This camera is armed to Tap to view device settings detect sound and motion.

  • Page 21: View Your Camera Feeds

    3. To stop viewing and listening to the live feed, tap Stop Local 2K Live Streaming You can live stream in 2K resolution from your Pro 3 Camera in the Arlo app on a mobile device that’s on the same local network as the SmartHub. If you enabled local...

  • Page 22: Look Back Video

    Auto Zoom and Tracking, you must turn it on for each camera. See Turn on Auto Zoom and Tracking on page 55. 1. Open the Arlo app. 2. Tap Play on the camera feed. On a mobile device, use the pinch gesture to zoom, and touch and drag to move around the zoomed-in frame.

  • Page 23: Record Clips From Live Video

    2. Tap the camera feed image. 3. Tap the microhone icon . 4. The first time you use Talk and Listen, allow Arlo to use your phone’s microphone. 5. Tap the microphone button. Two-way audio automatically opens, allowing you to use Talk and Listen.

  • Page 24: Turn The Camera Siren On And Off

    Pro 3 Wire-Free Security Camera System Turn the spotlight on and off from the camera feed 1. Open the Arlo app. 2. Tap the camera feed. 3. Tap Spotlight . 4. To adjust the brightness, tap and hold the icon and adjust the slider.

  • Page 25: Motion Detection Activity Zones

    Pro 3 Wire-Free Security Camera System 6. Tap Save. Rotate a camera feed image 180 degrees 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the camera. 4. Tap Video Settings. 5. Rotate the image. If you’re using an iOS device, tap Rotate Image 180°.

  • Page 26: View Recordings And Snapshots

    Pro 3 Cameras record when they are in an armed mode and they detect motion or sound. Your Arlo recordings are sent to your Arlo account in the cloud and stored in your library. Recordings are encrypted with your user name and password.
  • Page 27 Pro 3 Wire-Free Security Camera System You can access your recordings from the Arlo app on your mobile device or by using a web browser to visit https://my.arlo.com/#/login. You can download recordings from the cloud and save them. Use the Library You can use the library to find and view recordings based on the date.

  • Page 28: Download Recordings

    3. Tap a recording. 4. Tap Share. 5. Share the file. Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products. 1. Open the Arlo app. 2. Tap Library.
  • Page 29 Pro 3 Wire-Free Security Camera System Delete recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Delete. 5. Tap OK to confirm. Arlo Pro 3 Basics User Manual...

  • Page 30: Image Quality Features

    High Efficiency Video Coding (HEVC) is a video compression standard that enables you to download and stream 2K videos with ease. To use HEVC on the Arlo app, you must use a supported device and meet the minimum requirements. Your device must: •...

  • Page 31: Start 2K Streaming

    62. • You subscribed to the Arlo Premier Video add-on service to store motion recordings in 2K quality to the Arlo Cloud to access wherever you have a mobile date connection. Turn Local 2K Live Streaming off and on 1.
  • Page 32 Optimize multiple 2K streams You might experience connectivity issues if you’re running multiple 2K live streams on your Arlo app. To optimize connectivity, check your network environment and adjust your Pro 3 Camera settings as needed. Make sure your average bandwidth speed is at least 2 Mbps per camera.

  • Page 33: Auto Zoom And Tracking

    Pro 3 Wire-Free Security Camera System Auto Zoom and Tracking To use Auto Zoom and Tracking and local live streaming, you need an Arlo Pro 3 Camera paired with an Arlo SmartHub. When your Pro 3 Camera detects motion, cloud motion recording is triggered. When Auto Zoom and Tracking is on, your Pro 3 Camera zooms in on the object and tracks its movement while the motion is within its field of view.

  • Page 34: Modes, Rules, And Alerts

    5. Modes, Rules, and Alerts Modes and rules let you tell your Arlo system what to do in different situations. For example, you can set your Arlo system to record a video when it detects motion and send you an email alert.

  • Page 35: Select A Mode

    This is great for a party when you don’t need to be notified of friends in your backyard. You can mute notifications from the Arlo app. If you use Arlo Smart, you can also activate Mute Notifications directly from push notifications.

  • Page 36: Rules For Modes

    Pro 3 Wire-Free Security Camera System Rules for modes Each mode uses one or more rules to control your Arlo system. You can set these options. • Trigger device. The trigger device is the camera that detects motion or sound.

  • Page 37: Control Whether The Spotlight Turns On When Motion Is Detected At Night

    Your camera detects motion when it’s in Armed mode or another mode that uses a rule for detecting motion. When the spotlight turns on at night, it allows your Arlo Pro 3 Camera to record video in color. Note: You can also turn the spotlight on and off from the camera feed.

  • Page 38: Manage Alerts

    Arlo notifications on your phone, you must install the Arlo app on your phone. Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop receiving push notifications. 1. Open the Arlo app.

  • Page 39: Set Up Arlo Geofencing

    7. Change the start and stop times and tap Save. Set up Arlo Geofencing Geofencing is a virtual fence around a location called a zone. You can use Arlo Geofencing to arm, disarm, or resume schedule modes when your mobile device is in zone or out of zone.
  • Page 40 1. Enable GPS or location services so that Arlo can locate your device. 2. Enable WiFi. 3. Download the Arlo app and log in on each mobile device that you plan to enable for geofencing. For Arlo Geofencing to work on your device, you must adjust the settings on your...

  • Page 41: Geofencing With Multiple Mobile Devices

    Geofencing with multiple mobile devices Arlo Geofencing works with multiple mobile devices. Arlo uses the first-in, last-out principal to manage households where more than one person uses geofencing. If everyone leaves home with their mobile devices, this triggers an away state. Since no one is inside the geofence, your cameras are armed.
  • Page 42 • (Required when your friend wants to participate in geofencing) Your friend is logged in to the Arlo app on his or her mobile device and the GPS or location service is enabled on your friend’s mobile device.
  • Page 43 Set up geofencing on page 38. Custom modes You can add modes in addition to the modes that come with the Arlo app and give the new modes custom names, such as Vacation. You can create one rule for each mode.

  • Page 44: Detect Audio Alarms With Your Pro 3 Camera

    Pro 3 Wire-Free Security Camera System This is the Arlo device that performs an action when the trigger device detects motion or sound. You can select the same Arlo device you’re using as a trigger or a different Arlo device.
  • Page 45 Prepare a location to test your alarm compatibility We recommend that you test your alarm to find out if it is compatible with the Arlo Alarm Detection feature. Before beginning a test, make sure that: •...
  • Page 46 We recommend that you perform the test again to confirm the results. Arlo didn’t notify you or record a video The camera too far from the alarm to detect it. Move your Arlo camera closer to your alarm and perform the test again.
  • Page 47 6. Tap Smart Notifications, and deselect the slider next to Detects Audio. Turn off push notifications after using audio detection Push notifications must be turned on when you’re using Arlo Smart audio detection. After you turn off audio detection and audio alerts, you can edit rules to turn off push notifications.
  • Page 48 Pro 3 Wire-Free Security Camera System To turn off push notifications: 1. Open the Arlo app. 2. Tap Mode. 3. Tap the SmartHub. 4. Tap Edit next to the mode. 5. Tap Edit next to the rule. 6. Tap Push Notifications to turn it off and on.

  • Page 49: Change Your Settings

    6. Change Your Settings Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login in the address bar of the browser.
  • Page 50 4. Tap the switch next to Enable. 5. Select your verification method. Note: Your Arlo account email is an automatic back-up option. 6. Follow the instructions in the app to complete your two-step verification setup. Add a phone number or device to two-step verification 1.

  • Page 51: Use Face Or Fingerprint Authentication

    • Android devices: Android OS version 6.0 or higher A compatible Android device with fingerprint authentication Turn fingerprint authentication on and off for the Arlo app 1. Enable fingerprint authentication on your iPhone or Android device. 2. Open the Arlo app.

  • Page 52: Customize Your Profile

    4. Enter your profile settings. 5. Tap Save at the bottom of the page. Change your Arlo password You can change your password in the Arlo app or by logging in to my.arlo.com. 1. Open the Arlo app. 2. Tap Settings.

  • Page 53: Reset A Forgotten Password

    6. Tap Change Password. Your new password is saved. Reset a forgotten password If you forgot your Arlo password, you can reset it with a verified email address. 1. Open the Arlo app. 2. Tap Forgot Password?. 3. Enter your email address.
  • Page 54 Selecting Allow Access Rights allows this friend to change your account and camera settings. 8. Tap Send Invite. An email message is sent inviting your friend to create an Arlo account. This friend’s name is displayed with the status Pending. When the friend accepts your invitation, the status changes to Accepted.

  • Page 55: Change The Time Zone

    Selecting Allow Access Rights allows this friend to change your account and camera settings. 7. Tap Done. Delete a friend 1. Open the Arlo app. 2. Tap Settings. 3. Under ACCOUNT, tap Grant Access. 4. Select the friend, and tap Edit 5.
  • Page 56 5. Tap Auto Zoom and Tracking. Turn off the camera LED The LED on the camera lights in different colors. (See The Arlo Pro 3 Camera LED page 12.) You can turn off this LED. 1. Open the Arlo app.
  • Page 57 You can set the video resolution as Best Video, Optimized, or Best Battery Life. Using the Best Battery Life setting reduces the WiFi bandwidth that is required. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera.

  • Page 58: Customize The Camera Spotlight Settings

    Speaker Volume slider. Customize the camera spotlight settings Your Arlo Pro 3 Camera spotlight is set to automatically turn on when your camera detects motion at night. The spotlight improves video quality and allows your camera to record video in color at night rather than in traditional black and white.
  • Page 59 Pro 3 Wire-Free Security Camera System You can also control whether the spotlight comes on automatically when your Arlo Pro 3 camera detects motion at night. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera.

  • Page 60: View Device Information

    Pro 3 Wire-Free Security Camera System 4. Tap Flicker Adjustment. 5. Tap a setting. Restart the SmartHub 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the SmartHub. 4. Scroll down and tap Restart. View device information You can view the firmware version, hardware version, and the serial number.

  • Page 61: Usb Storage

    2k Local Live Stream, the SmartHub automatically records to a USB storage device if one is connected. Your Arlo app notifies you when the connected USB storage device is low on storage space or is full. USB storage device format The SmartHub supports these file formats for local storage: •...

  • Page 62: View The Usb Storage Device Status

    The Arlo app also notifies you if this occurs. View available USB device storage The Arlo app notifies you if the USB device is getting full, but you can also view the available storage. 1. Open the Arlo app.

  • Page 63: Turn Local 2K Recording Off And On

    The overwrite setting toggles off and on. Format a USB device The Arlo app displays a pop-up message to let you know if it is necessary to format the USB storage device. The SmartHub can format the USB storage device.

  • Page 64: Safely Eject A Usb Storage Device

    USB recording is disabled until you connect another USB device. View videos on a USB device Video clips on USB storage devices don’t display in the Arlo app, but you can use a Windows-based or Mac computer to view the clips.

  • Page 65: Arlo Connect

    • Ask Amazon Alexa “Alexa, enable Arlo skill” to receive instructions in your Alexa app to link your Arlo account with your Alexa account. • In the Alexa app, search for the Arlo Skill and select Enable Skill to link your Arlo account with your Alexa account.

  • Page 66: Add Pro 3 To The Google Assistant App

    Set up Alexa to notify you when Pro 3 detects motion You can use either of these methods: • In the Smart Home section of the Alexa app, turn on Announcements for your Arlo camera. • Create an Alexa Routine from the Alexa app main menu.

  • Page 67: Use Arlo With Ifttt

    For more information, see Google Assistant Help: Control smart home devices. Use Arlo with IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo.

  • Page 68: Faqs And Troubleshooting

    With an additional, outdoor-rated charge cable, you can use Arlo Pro 3 Cameras outdoors. Note: If you eject and expose the inside compartment of the camera, your Arlo Pro 3 Camera isn’t weather-resistant while it is open. What is the Auto Zoom and Tracking feature? When your Arlo Pro 3 Camera detects motion, it automatically zooms in and tracks the motion for you.

  • Page 69: Battery Faqs

    Cold temperatures can affect any battery’s capacity because of their chemistry. This means that if you install your Arlo camera outside in cold temperatures, you might notice a shorter battery duration for the camera, or a faster than expected drop in the displayed battery capacity.

  • Page 70: Cvr Isn't Working

    Why does one Arlo camera battery drain faster than another Arlo camera battery? Your Arlo Pro 3 Camera is flexible and you can use it in a wide range of environments. Your environment might include elements that affect battery life. In some cases your Arlo Pro 3 Camera may use more battery life than others: •...

  • Page 71: Can't See Video Streams In A Browser

    Still experiencing issues with geofencing? Contact Arlo Customer Support. Can’t see video streams in a browser The Arlo web client uses the Adobe Flash plug-in to display your camera streams in a browser. Make sure that your browser isn’t blocking the plug-in and that you’re using the latest version of Adobe Flash.

  • Page 72: Not Receiving Push Notifications

    Low battery A low battery can cause the camera to stream intermittently. It’s time to recharge the battery or change it when the battery level is down to two bars on the Arlo app Devices page. Not receiving push notifications You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile device.

  • Page 73: Arlo Smart Alarm Detection Isn't Working

    If you said no to push notifications at installation When you install the Arlo app for the first time, to receive alerts, you must select Allow when asked if you want Arlo to send you push notifications. For iOS apps, after you respond to this alert, it isn’t presented again unless the device is restored to...

  • Page 74: Verify That The Smarthub Is Online

    • If the LED is amber, the SmartHub isn’t connected to the Internet. If you’re not at the same location as your SmartHub, log in to your Arlo account: • If you can review the video feed from each of your cameras, your SmartHub is connected to the Internet.
  • Page 75 • SmartHub serial number. • User name (email address used to register your Arlo account). • Internet service provider (ISP) name. • Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1 Mbps upstream). • Internet router model.

  • Page 76: Reset The Smarthub To Factory Settings

    2. To add the SmartHub and set it up, wait for the LEDs to light solid blue and then open the Arlo app. 3. Tap New to Arlo?. 4. Follow the setup instructions. If your Arlo cameras were paired to the SmartHub, you might need to pair the cameras to the SmartHub again. FAQs and Troubleshooting User Manual...

  • Page 77: Rechargeable Battery Safety

    • DO NOT get the battery or the Arlo device wet. Even though they might dry and appear to operate normally, the circuitry can slowly corrode and defeat its safety circuitry •...
  • Page 78 Pro 3 Wire-Free Security Camera System • AVOID dropping the battery or the Arlo device. Dropping it, especially on a hard surface, might cause damage to the battery or the Arlo device. If you suspect damage to the battery or the Arlo device, replace it.
  • Page 79 © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Amazon and all related logos are trademarks of Amazon.com, Inc.
  • Page 80 Essential Video Doorbell Wire-Free User Manual...
  • Page 81 Get Started Charge the battery before installation ..................... 8 Use the Arlo app for installation and setup ..................9 Tips for optimal WiFi performance ....................9 Connect your mobile device to a 2.4 GHz WiFi network during setup ........10 Doorbell LED ............................
  • Page 82 Adjust the flicker setting ........................45 View device information ........................45 Remove a device from your account ..................... 45 Restart the doorbell from the Arlo app ..................46 Modes, Rules, and Alerts Arm or disarm all your Arlo devices ....................47 Modes ..............................
  • Page 83 Remove the doorbell from its mount .................... 62 Reset the Video Doorbell ........................62 Can’t see video streams in a browser .................... 63 Not receiving push notifications ..................... 64 I can’t log in to my Arlo account ..................... 65 Troubleshoot Arlo Geofencing ......................66 Contents User Manual...

  • Page 84: Get To Know Your Doorbell

    1. Get to Know Your Doorbell Your Arlo Essential Video Doorbell Wire-Free provides a better way to see the complete picture at your door. Connect directly to WiFi for easy setup. Your wire-free Video Doorbell can be powered by a rechargeable battery or hardwired. When motion is detected, receive notifications and view live video from your phone.

  • Page 85: If You Choose To Wire Your Doorbell

    3. Optional: Connect a wired chime on page 18. Get the Arlo app Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and set up and manage all your Arlo devices. Note: If you already use the Arlo app, make sure that you’re using the latest version.

  • Page 86: Do More With Arlo

    Do more with Arlo You can add these options, which are sold separately: • Add more Arlo cameras and devices. Cover more areas in and around your home by adding cameras, security lights, and more. • Upgrade your Arlo subscription. For more information,visit...

  • Page 87: Get Started

    Note: If you haven’t installed your doorbell yet, we recommend that you wait to insert the battery into the doorbell until you are ready to follow the steps in the Arlo app to install and set up your doorbell.

  • Page 88: Use The Arlo App For Installation And Setup

    2. Follow the instructions in the Arlo app to install and set up your wire-free Arlo Essential Video Doorbell. Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https:// my.arlo.com/#/login...

  • Page 89: Connect Your Mobile Device To A 2.4 Ghz Wifi Network During Setup

    If you have a mesh WiFi network, it uses only one WiFi network name for both WiFi bands. The doorbell finds and connects to the 2.4 GHz WiFi band. As long as you connect your phone to the same mesh network, Arlo can discover the doorbell. Connect your iOS (Apple) device to a 2.4 GHz network 1.

  • Page 90: Doorbell Led

    Rapid flashing white. The Arlo app discovered your doorbell. • Flashing amber. The Arlo app did not discover your doorbell. Make sure that both your doorbell and your mobile device are connected to the same 2.4 GHz WiFi network. Get Started...

  • Page 91: Choose A Good Spot To Mount Your Doorbell

    Essential Video Doorbell Wire-Free LED behavior after setup • Slow breathing pattern white. The doorbell detected motion. • Solid white. The doorbell is connected to a call. Fading white. The call from the doorbell ended. • Choose a good spot to mount your doorbell The best location for your doorbell varies by household and outdoor environment.

  • Page 92: Mount Your Doorbell Wire-Free

    Essential Video Doorbell Wire-Free Mount your doorbell wire-free Note: If you want to hardwire your doorbell, which is optional, see Hardwire your wire-free Essential Video Doorbell on page 20. 1. Place the the mounting plate on the wall where you want to mount your doorbell, and mark the locations for the two screw holes.

  • Page 93: Test Motion Detection

    49. Customize your doorbell settings You control the rules your doorbell uses to record and alert you by selecting a mode. You can also arm or disarm all your Arlo devices. The Arlo app comes with four modes: •...

  • Page 94: Recharge The Battery After Installation

    Warning: Do not leave the doorbell outdoors without the battery installed. Doing so can result in water intrusion into the doorbell. 1. Locate the release pin that came with your wire-free Arlo Essential Video Doorbell. Alternatively, you can use a paperclip or a similar object.

  • Page 95: Chime Options For Your Doorbell

    When the doorbell is secured, there is a click sound. Chime options for your doorbell The wire-free Arlo Essential Video Doorbell offers several chime options. To hear a ring when someone presses your doorbell, you can connect the doorbell to your home’s traditional chime, a smart home voice assistant system, your mobile device (for SIP video call), and an Arlo Chime with a compatible Arlo SmartHub or base station.
  • Page 96 • Arlo Chime. If you have an Arlo SmartHub or base station, you can use it to add an Arlo Chime to your Arlo account. When an Arlo chime is on your account, you can pair it with your Arlo doorbell.

  • Page 97: Optional: Connect A Wired Chime

    3. Optional: Connect a wired chime The wire-free Arlo Essential Video Doorbell comes with a rechargeable battery, which provides power to the doorbell. Wiring is not required for installation. If you want to hardwire your wire-free Essential Video Doorbell, you can. Hardwiring your doorbell lets you connect it to your home’s existing chime and allows the doorbell to trickle charge when it’s not in use.

  • Page 98: Check The Voltage Level Printed On The Doorbell Transformer

    Essential Video Doorbell Wire-Free Use a multimeter to check the voltage of a transformer 1. Disconnect your existing doorbell. To do this, unmount or unscrew your existing doorbell to expose the wiring or AC terminals on the back. 2. Set your multimeter to AC (the V with a wavy line on top or next to it). 3.

  • Page 99: Change From Wire-Free To Wired Installation

    Change from wire-free to wired installation If you already set up your doorbell wire-free, and now want to hardwire it, you must first remove the doorbell from your Arlo account, then re-add it in the Arlo app and follow the instructions for a wired doorbell.
  • Page 100 Essential Video Doorbell Wire-Free Installation overview You must use the Arlo app for installation and setup. The Arlo app guides you through hardwired installation in this order: 1. Turn off your power at the breaker. Warning: Failure to turn off your power might result in serious injury.

  • Page 101: Battery Charging With A Hardwired Doorbell

    Additionally, frequent use of the doorbell can result in complete battery drain because the doorbell battery only charges when not in use. You can use the Arlo app to verify changes in the battery percentage, but you will not see a charging icon when the doorbell is hardwired.

  • Page 102: Use Your Doorbell

    Doorbell recording in your Arlo library. If you want to receive the call on a different phone, you can log out of the Arlo app on the first smartphone and log into the Arlo app on another smartphone or tablet.

  • Page 103: Respond To A Visitor With A Quick Reply

    Respond to a visitor with a Quick Reply 1. When you receive a call from the wire-free Essential Video Doorbell, tap Accept. 2. If you’re prompted to allow Arlo to access the camera, tap OK. The incoming call page displays.

  • Page 104: Play A Message From A Visitor

    Essential Video Doorbell Wire-Free Play a message from a visitor If a visitor leaves a message after pressing your doorbell, the message is saved in your Arlo library. 1. Open the Arlo app. 2. Tap Library. 3. Tap the doorbell recording.

  • Page 105: Control The Led

    Turn the siren on and off Your doorbell includes a siren that you can turn on to discourage tampering by an unwanted visitor. With an Arlo Smart plan, you can activate the siren from the push notification sent on motion detection.
  • Page 106 Essential Video Doorbell Wire-Free 3. Tap Activate Siren. If you have multiple Arlo devices with sirens, you’re prompted to select a device. 4. Swipe the Siren icon to the right. The siren remains active for five minutes or until you turn it off.

  • Page 107: View And Record Videos

    5. View and Record Videos When you open the Arlo app, the Devices page displays your doorbell’s camera feed. Tap to turn the siren on and off Live camera feed from the doorbell Tap Play to stream the camera feed...

  • Page 108: View Your Doorbell's Camera Feed

    Video Settings. 1. Open the Arlo app. 2. Tap Library. 3. Tap any live video or prerecorded video from your Arlo library. A full screen view displays. 4. To pan and zoom using a mobile device: •...

  • Page 109: Take A Snapshot From Live Video

    2. Tap the camera feed image. 3. Tap the microhone icon . 4. The first time you use 2-Way Audio, allow Arlo to use your phone’s microphone. 5. Tap the microphone button. Two-way audio automatically opens, allowing you to use 2-Way Audio.

  • Page 110: Motion Detection Activity Zones

    Essential Video Doorbell Wire-Free Motion detection activity zones With an Arlo Smart subscription, you can designate zones within the doorbell camera view where you want the camera to detect and record motion. Add an activity zone 1. Open the Arlo app.

  • Page 111: View Recordings And Snapshots

    Recordings are encrypted with your user name and password. You can access your recordings from the Arlo app on your mobile device or by using a web browser to visit https://my.arlo.com/#/login. You can download recordings from the cloud and save them.

  • Page 112: Download Recordings

    Essential Video Doorbell Wire-Free Use the filter You can use the filter to find and view recordings based on criteria that you select. 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner of the page.
  • Page 113 3. Tap a recording. 4. Tap Share. 5. Share the file. Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products. 1. Open the Arlo app. 2. Tap Library.

  • Page 114: Change Your Settings

    Two-step verification helps protect your account by adding another layer of security when you log in to your Arlo account. Arlo will verify your identity any time you sign in with a new device. You can have up to five different two-step verification methods, in addition to the email address associated with your Arlo account.
  • Page 115 Essential Video Doorbell Wire-Free • SMS text message. When someone attempts to log in to your Arlo account, Arlo sends a text message to the phone number that you verified for two-step verification. Enter the security code from the text message to complete the log in.

  • Page 116: Use Face Or Fingerprint Authentication

    Android devices: Android OS version 6.0 or higher A compatible Android device with fingerprint authentication Turn fingerprint authentication on and off for the Arlo app 1. Enable fingerprint authentication on your iPhone or Android device. 2. Open the Arlo app.

  • Page 117: Customize Your Profile

    5. Slide the toggle Face ID to the right (on) or left (off). Customize your profile You can enter your name, add a profile photo and home address, and opt-in or opt-out of Arlo news and support updates. Add a profile picture 1.

  • Page 118: Change Your Arlo Password

    4. Enter your profile settings. 5. Tap Save at the bottom of the page. Change your Arlo password You can change your password in the Arlo app or by logging in to my.arlo.com. 1. Open the Arlo app. 2. Tap Settings.

  • Page 119: Grant Access To Friends

    Essential Video Doorbell Wire-Free Grant access to friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips from your library; and take snapshots.

  • Page 120: Change The Time Zone

    Selecting Allow Access Rights allows this friend to change your account and camera settings. 8. Tap Send Invite. An email message is sent inviting your friend to create an Arlo account. This friend’s name is displayed with the status Pending. When the friend accepts your invitation, the status changes to Accepted.

  • Page 121: Doorbell Settings

    Note: If you already added your doorbell in the Arlo app and you selected battery (not wired), you’ll need to remove your doorbell from the Arlo app and re-add it selecting wired in order to change the chime setting. To change the type of chime that your doorbell triggers when the doorbell is setup as wired: 1.
  • Page 122 Change the brightness of the video This change takes effect on the next video stream or motion recording. 1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential Video Doorbell. 3. Tap Video Settings.
  • Page 123 Your doorbell comes with an Auto HDR feature that is enabled by default. When your doobell’s camera detects an image that would benefit from HDR, it automatically applies HDR unless you use the Arlo app to disable Auto HDR. With Auto HDR...

  • Page 124: Adjust The Flicker Setting

    The default setting is Auto (60 Hz), but you can change this setting to 50 Hz. 1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential Video Doorbell.

  • Page 125: Restart The Doorbell From The Arlo App

    Essential Video Doorbell Wire-Free Restart the doorbell from the Arlo app 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the doorbell. 4. Scroll down to the bottom of the page and tap Restart. Change Your Settings...

  • Page 126: Modes, Rules, And Alerts

    7. Modes, Rules, and Alerts You can arm or disarm your Arlo cameras and devices, and you can set up a schedule to automatically arm each device. When your camera is armed, it detects motion. Modes and rules let you tell your Arlo system what to do automatically in different situations. For example, you can set your Arlo system to record a video when it detects motion and send you an email alert.

  • Page 127: Select A Mode

    This is great for a party when you don’t need to be notified of friends in your backyard. You can mute notifications from the Arlo app. If you use Arlo Smart, you can also activate Mute Notifications directly from push notifications.

  • Page 128: Rules For Modes

    Action device. If your doorbell is your only Arlo device, it’s the action device that performs an action in response to the trigger device. If you have more than one Arlo device, you might want your driveway camera to trigger your doorbell camera to start recording video.

  • Page 129: Manage Alerts

    Arlo notifications on your phone, you must install the Arlo app on your phone. Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop receiving push notifications. 1. Open the Arlo app.
  • Page 130 Geofencing is a virtual fence around a location called a zone. You can use Arlo Geofencing to arm, disarm, or resume schedule modes when your mobile device is in zone or out of zone. To set up geofencing, you must use your mobile device and allow the Arlo app to use your location.
  • Page 131 1. Enable GPS or location services so that Arlo can locate your device. 2. Enable WiFi. 3. Download the Arlo app and log in on each mobile device that you plan to enable for geofencing. For Arlo Geofencing to work on your device, you must adjust the settings on your Android or...

  • Page 132: Geofencing With Multiple Mobile Devices

    Your camera uses this mode when your mobile device is within the radius of your camera’s location. Most people select Disarmed while they’re home. If you use more than one enabled mobile device, you might be asked to select an Arlo device to connect it to.
  • Page 133 • (Required when your friend wants to participate in geofencing) Your friend is logged in to the Arlo app on his or her mobile device and the GPS or location service is enabled on your friend’s mobile device. Enable or disable geofencing for friends’ mobile devices 1.
  • Page 134 Essential Video Doorbell Wire-Free Custom modes You can add modes in addition to the modes that come with the Arlo app and give the new modes custom names, such as Vacation. You can create one rule for each mode. You can create multiple rules within the same mode so that each camera performs different actions and sends different alerts.

  • Page 135: Use Your Doorbell To Trigger Another Camera To Record

    Use your doorbell to trigger another camera to record You can set up a rule so that your wire-free Arlo Essential Video Doorbell triggers an Arlo camera to start recording when the doorbell detects motion. For example, you can trigger an Arlo wire-free camera overlooking your front entry to record, even if the camera doesn’t...

  • Page 136: Arlo Connect

    Use Arlo with Amazon Alexa With the Arlo Skill and Alexa, you can access your Arlo devices using voice commands and view a live camera feed on your Echo Show, Fire TV, or Fire tablet. Alexa can also notify you when motion is detected by your Arlo cameras.
  • Page 137 Ask Amazon Alexa “Alexa, enable Arlo skill” to receive instructions in your Alexa app to link your Arlo account with your Alexa account. • In the Alexa app, search for the Arlo Skill and select Enable Skill to link your Arlo account with your Alexa account. Use the Arlo Skill After you enable the Arlo Alexa Skill, you can try using these commands: “Alexa, show me <camera name>.”...

  • Page 138: Add Your Doorbell To The Google Assistant App

    For more information, see Google Assistant Help: Control smart home devices. Use Arlo with IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo.

  • Page 139: Troubleshooting

    (not Dark) under Settings > Display & Brightness. • If your phone is small, consider using the Arlo app on a tablet to set up your doorbell. • If the infrared (IR) LED on the doorbell is lit red while you are scanning the QR code, cover the LED with your thumb.

  • Page 140: Arlo Doesn't Discover Your Doorbell During Setup

    Essential Video Doorbell Wire-Free Arlo doesn’t discover your doorbell during setup After your doorbell scans the QR code in the Arlo app during setup, the Arlo app attempts to discover your wire-free Essential Video Doorbell on the same WiFi network that your phone is connected to.

  • Page 141: Remove The Doorbell From Its Mount

    Resetting your Video Doorbell returns it to default settings. Your doorbell is also removed from your Arlo account when you reset it. This means that you must use the Arlo app to add and set up your Video Doorbell after a reset.

  • Page 142: Can't See Video Streams In A Browser

    10 seconds. When the doorbell resets, the LED on the front of the doorbell flashes white. 5. To add the doorbell to your Arlo account and set it up, open the Arlo app and tap Add New Device.

  • Page 143: Not Receiving Push Notifications

    Essential Video Doorbell Wire-Free Not receiving push notifications You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile device. Arlo registers your device for push notification when you log in. If you used the logout option instead of simply exiting the app, you must log back in to the app.

  • Page 144: I Can't Log In To My Arlo Account

    I can’t log in to my Arlo account If you can’t sign in to your Arlo account in the Arlo app or Arlo web portal, select the scenario that applies to you. Follow the instructions to regain access to your account and/or Arlo cameras.

  • Page 145: Troubleshoot Arlo Geofencing

    Prepare your mobile device for geofencing on page 52. • A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress the Arlo app.
  • Page 146 PN 202-50027-01 Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Amazon and all related logos are trademarks of Amazon.
  • Page 147 Essential Video Doorbell Wire-Free • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 148 Essential Video Doorbell Wire-Free Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body. Déclaration d’exposition aux radiations: Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé.

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