Arlo Pro 4 User Manual
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Arlo Pro 4 User Manual

Wire-free spotlight camera
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  • Page 1 Pro 4 Wire-Free Spotlight Camera User Manual...

  • Page 2: Table Of Contents

    Connect your mobile device to a 2.4 GHz WiFi network during setup ........20 Connect an optional Arlo SmartHub ..................... 21 Connect an optional Arlo Base Station with Siren ..............22 Move your camera’s WiFi connection to a SmartHub or base station ........24 Move your camera’s WiFi connection to a direct router connection ........
  • Page 3 Pro 4 Spotlight Camera Take a snapshot from live video ..................... 29 CVR with an optional Arlo SmartHub or base station ..............29 Customize your camera feed image ....................29 Motion detection activity zones ...................... 30 2-Way Audio ............................31 Turn the camera siren on and off manually .................
  • Page 4 Use Arlo with IFTTT ........................... 74 10. Arlo Rechargeable Battery Charge your camera battery ......................75 Charge batteries in the Arlo Dual Charging Station (sold separately) ........75 Replace a Pro 4 Spotlight Camera battery ..................76 Solar Panel charging ......................... 77...
  • Page 5 Scan a QR code during setup ......................81 Optimize multiple 2K streams ......................82 Troubleshoot Arlo Geofencing ......................82 Can’t see video streams in a browser .................... 83 Not receiving push notifications ..................... 84 Arlo Smart Alarm Detection isn’t working ..................85...

  • Page 6: Get To Know Your Camera

    See more details with color night vision, an integrated spotlight, and a wider field of view. Get the Arlo app Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and set up and manage all your Arlo devices. Note: If you already use the Arlo app, make sure that you’re using the latest version.

  • Page 7: Accessories

    Accessories Your Pro 4 Spotlight Camera works with these accessories, which are sold separately: SmartHubs and base stations. You can connect the camera with WiFi to an Arlo SmartHub • VMB5000 or VMB4540, or an Arlo base station VMB4500 or VMB4000. See...

  • Page 8: Get Started

    2. Open the Arlo app and connect to your WiFi network. Then select Add New Device and add your camera. Insert the battery The Pro 4 Spotlight Camera consists of two parts. The camera part is where you insert the battery. The housing protects the camera. Note: The battery comes partially charged.

  • Page 9: Check The Led

    Wall-mount your camera with the magnetic mount Your Pro 4 Spotlight Camera comes with a magnetic-based camera mount. The mount has a built in groove where you can hide your cable and provide strain relief if you want to keep the camera mounted and plugged into a wall source.
  • Page 10 Pro 4 Spotlight Camera 3. If you’re using your camera connected to a charging cable, wrap the excess charging cable around the back of the mount. 4. Snap the magnetic mount onto the screw and the stopper. The mount clicks into place.

  • Page 11: Install An Optional Outdoor Mount (Sold Separately)

    Pro 4 Spotlight Camera Install an optional outdoor mount (sold separately) 1. Place the outdoor mount and secure it with screws. If you’re mounting the camera on drywall, use the drywall anchors we provide. 2. Attach the camera to the mount.

  • Page 12: Install An Xl Rechargeable Battery And Housing (Sold Separately)

    Pro 4 Spotlight Camera Install an XL rechargeable battery and housing (sold separately) 1. Place the outdoor mount and secure it with screws. For drywall, use the wall anchors we provide. 2. Release the camera from the camera housing. Press the button on the charging port underneath the camera. The camera clicks as it disengages from the camera housing.

  • Page 13: Install A Total Security Mount (Sold Separately)

    Pro 4 Spotlight Camera 5. Attach the camera to the outdoor mount and swivel to adjust the camera angle. Install a Total Security Mount (sold separately) 1. Place the back plate against the wall, with the arrow pointing up, and secure it with screws.
  • Page 14 Pro 4 Spotlight Camera 5. To attach the housing to the back plate: • Align the small screw on the mount and the dot on the back plate. • Turn the housing clockwise, until it clicks in place. • Use the security key to tighten the small screw.

  • Page 15: Check Your Camera's Field Of View

    The field of view is the area in which the camera can detect motion. You can set the field of view to Full (110 degrees), Wide (125 degrees), or Super Wide (160 degrees). Arlo automatically corrects the image to reduce the fisheye effect for each field of view setting.

  • Page 16: Position Your Camera To Detect Motion In Specific Areas

    Position your camera to detect motion in specific areas You can mount and aim your Pro 4 Spotlight Camera in different ways to optimize the camera’s ability to detect motion in specific areas. The lower two-thirds of the camera’s field of view is the motion-sensitive part of the image.

  • Page 17: Test Motion Detection

    When your camera is armed it detects sound and motion. You can control when your camera is armed using these features: • Arm or disarm all your Arlo cameras and devices. See Arm or disarm all your Arlo devices page 35.

  • Page 18: Hevc 2K Playback-Supported Devices

    High Efficiency Video Coding (HEVC) is a video compression standard that enables you to download and stream 2K videos with ease. To use HEVC on the Arlo app, you must use a supported device and meet the minimum requirements. Your device must: •...

  • Page 19: Wifi Setup And Connections

    3. WiFi Setup and Connections When you install and set up your camera, the Arlo app guides you through the process of connecting the camera to your router’s 2.4 GHz WiFi network or to an optional Arlo SmartHub or base station.

  • Page 20: Connect Your Mobile Device To A 2.4 Ghz Wifi Network During Setup

    • Minimum recommended distance. To reduce WiFi interference, allow at least 6½ feet (2 meters) between your camera and any Arlo cameras that you install. These materials can reduce WiFi signal strength if they are located between WiFi devices: •...

  • Page 21: Connect An Optional Arlo Smarthub

    Ethernet cable to connect to your router. Connect a SmartHub The Arlo app guides you through the steps to install and set up your Arlo SmartHub. 1. Connect the SmartHub to your router with an Ethernet cable.

  • Page 22: Connect An Optional Arlo Base Station With Siren

    You can connect your camera directly to your home router’s 2.4 GHz WiFi network, or you can connect your camera to an Arlo SmartHub or Base Station with siren. Your camera is compatible with Base Station with Siren models VMB4500 and VMB4000. The base station uses an Ethernet cable to connect to your router.
  • Page 23 The LED located on the front indicates the status of the base station. The LED lights as follows: • Solid blue. The base station is connected to the internet and to an Arlo device. Slow blinking blue. The base station is ready to sync with an Arlo device. •...

  • Page 24: Move Your Camera's Wifi Connection To A Smarthub Or Base Station

    If you’re using an Arlo Smart trial associated with this account, doing this keeps the Arlo Smart trial active so you don’t lose it. 3. Follow the Arlo app instructions to set up your SmartHub or base station and connect it to the internet.
  • Page 25 To move your camera’s WiFi connection directly to your router: 1. Open the Arlo app and log into the same Arlo account that your camera is connected to. If you’re using an Arlo Smart trial associated with this account, doing this keeps the trial active so you don’t lose it.

  • Page 26: Use Your Pro 4 Spotlight Camera

    4. Use your Pro 4 Spotlight Camera When you open the Arlo app, the Devices page displays your camera feeds. Tap to turn the camera siren on and off. Live camera feed Number of new recordings This camera is armed to Tap to view device settings detect sound and motion.

  • Page 27: Turn The Camera Spotlight On And Off Manually

    Pro 4 Spotight Camera Turn the camera spotlight on and off manually You can use your Pro 4 Spotlight Camera’s spotlight at night for better video quality. When your camera is armed and detects motion at night the spotlight turns on automatically. You can also adjust the spotlight behavior and turn it on and off.

  • Page 28: Foresight

    If you turn on Local 2K Live Streaming, the Arlo app automaticlly turns off Auto Zoom and Tracking. The reverse is also true. If you turn on Auto Zoom and Tracking, the Arlo app automatically turns off Local 2K Live Streaming.

  • Page 29: Take A Snapshot From Live Video

    SmartHub or base station (sold separately). Continuous video recording, or CVR, is an optional Arlo Smart feature. With CVR activated on your camera, you can record all the action 24/7. CVR captures everything in the background, and you can rewind to catch anything you missed.

  • Page 30: Motion Detection Activity Zones

    Change an activity zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the camera. 4. Under VIDEO, tap Activity Zones. 5. Tap a zone to select it. Use your Pro 4 Spotlight Camera User Manual...

  • Page 31: 2-Way Audio

    1. Open the Arlo app. 2. Tap the camera feed image. 3. Tap the microhone icon . 4. The first time you use 2-Way Audio, allow Arlo to use your phone’s microphone. 5. Tap the microphone button. 2-Way Audio is activated.

  • Page 32: Turn The Camera Siren On And Off Manually

    Arlo account in the cloud and stored in your library. Recordings are encrypted with your user name and password. You can access your recordings from the Arlo app on your mobile device or by using a web browser to visit https://my.arlo.com/#/login. You can download recordings from the cloud and save them.

  • Page 33: Download Recordings

    3. Tap a recording. 4. Tap Download. 5. Tap OK to confirm. Make a recording a favorite 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Favorite. Use your Pro 4 Spotlight Camera User Manual...
  • Page 34 3. Tap a recording. 4. Tap Share. 5. Share the file. Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products. 1. Open the Arlo app. 2. Tap Library.

  • Page 35: Modes, Rules, And Alerts

    5. Modes, Rules, and Alerts You can arm or disarm your Arlo cameras and devices. When your camera is armed, it detects motion and sound. Modes and rules let you tell your Arlo system what to do automatically in different situations. For example, you can set your Arlo system to record a video when it detects motion and send you an email alert.

  • Page 36: Select A Mode

    This is great for a party when you don’t need to be notified of friends in your backyard. You can mute notifications from the Arlo app. If you use Arlo Smart, you can also activate Mute Notifications directly from push notifications.

  • Page 37: Rules For Modes

    Pro 4 Spotlight Camera Rules for modes Each mode uses one or more rules to control your Arlo system. You can set these options. Trigger device. The trigger device is the camera that detects motion or sound. You can •...

  • Page 38: Control Whether The Spotlight Turns On When Motion Is Detected At Night

    5. Tap Spotlight to toggle the setting off and on. Change audio sensitivity 1. Open the Arlo app. 2. Tap Mode. 3. Select your camera or your optional Arlo SmartHub or base station, if you use one. A list of modes displays. 4. Tap Edit next to the mode.

  • Page 39: Use A Rule To Activate The The Camera's Siren

    Add a rule with an optional base station siren trigger If you pair your camera to an optional Arlo Base Station with Siren VMB4000 or VMB4500 (sold separately), you can create a rule to trigger the base station siren. For your camera’s built-in siren, see Use a rule to activate the the camera’s siren...

  • Page 40: Manage Alerts

    Arlo notifications on your phone, you must install the Arlo app on your phone. Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop receiving push notifications. 1. Open the Arlo app.

  • Page 41: Set Up Arlo Geofencing

    Geofencing is a virtual fence around a location called a zone. You can use Arlo Geofencing to arm, disarm, or resume schedule modes when your mobile device is in zone or out of zone. To set up geofencing, you must use your mobile device and allow the Arlo app to use your location.
  • Page 42 1. Enable GPS or location services so that Arlo can locate your device. 2. Enable WiFi. 3. Download the Arlo app and log in on each mobile device that you plan to enable for geofencing. For Arlo Geofencing to work on your device, you must adjust the settings on your Android or...

  • Page 43: Geofencing With Multiple Mobile Devices

    Your camera uses this mode when your mobile device is within the radius of your camera’s location. Most people select Disarmed while they’re home. If you use more than one enabled mobile device, you might be asked to select an Arlo device to connect it to.
  • Page 44 • (Required when your friend wants to participate in geofencing) Your friend is logged in to the Arlo app on his or her mobile device and the GPS or location service is enabled on your friend’s mobile device. Enable or disable geofencing for friends’ mobile devices 1.
  • Page 45 Pro 4 Spotlight Camera Custom modes You can add modes in addition to the modes that come with the Arlo app and give the new modes custom names, such as Vacation. You can create one rule for each mode. You can create multiple rules within the same mode so that each camera performs different actions and sends different alerts.

  • Page 46: Detect Audio Alarms With Your Camera

    Pro 4 Spotlight Camera 12. Select the notifications for Arlo to send when motion or audio is detected and then tap Next. 13. Review your settings and tap Save. Detect audio alarms with your camera To use Alarm Detection, you need an Arlo Smart subscription. For information about Arlo...
  • Page 47 Pro 4 Spotlight Camera Prepare a location to test your alarm compatibility We recommend that you test your alarm to find out if it is compatible with the Arlo Alarm Detection feature. Before beginning a test, make sure that: •...
  • Page 48 If you don’t receive and Audio Alert push notification, but a video clip labeled Audio is saved in your Arlo Library, your camera is within range of your smoke or CO detector, but it did not recognize the sound pattern as a smoke or CO alarm.
  • Page 49 To turn off push notifications: 1. Open the Arlo app. 2. Tap Mode. 3. Select your camera or your optional Arlo SmartHub or base station, if you use one. A list of modes displays. 4. Tap Edit next to the mode.

  • Page 50: Change Your Settings

    6. Change Your Settings Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https:// my.arlo.com/#/login...

  • Page 51: Use Face Or Fingerprint Authentication

    4. Tap the switch next to Enable. 5. Select your verification method. Note: Your Arlo account email is an automatic back-up option. 6. Follow the instructions in the app to complete your two-step verification setup. Add a phone number or device to two-step verification 1.

  • Page 52: Customize Your Profile

    5. Slide the toggle Face ID to the right (on) or left (off). Customize your profile You can enter your name, add a profile photo and home address, and opt-in or opt-out of Arlo news and support updates. Add a profile picture 1.

  • Page 53: Change Your Arlo Password

    6. Upload your preferred profile picture. 7. Tap Save at the bottom of the page. Edit profile settings You can enter your name, add a profile photo and home address, and opt-in or opt-out of Arlo news and support updates. 1. Open the Arlo app.

  • Page 54: Grant Access To Friends

    Your password is reset. Grant access to friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips from your library; and take snapshots.
  • Page 55 Selecting Allow Access Rights allows this friend to change your account and camera settings. 8. Tap Send Invite. An email message is sent inviting your friend to create an Arlo account. This friend’s name is displayed with the status Pending. When the friend accepts your invitation, the status changes to Accepted.

  • Page 56: Change The Time Zone

    Pro 4 Spotlight Camera 6. Tap Yes. Change the time zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Time Zone. 5. Tap a time zone. If you’re using a mobile device, your settings are saved.

  • Page 57: Video Settings

    Your camera comes with an Auto HDR feature, which is turned on by default. When your camera detects an image that would benefit from HDR, it automatically applies HDR unless you use the Arlo app to disable Auto HDR. To change the Auto HDR setting: 1.
  • Page 58 Pro 4 Spotlight Camera Auto Zoom and Tracking To use Auto Zoom and Tracking and local live streaming, you need an Pro 4 Spotlight Camera paired with an optional Arlo SmartHub or base station (VMB5000, VMB4540, VMB4500, or VMB4000, sold separately).
  • Page 59 Pro 4 Spotlight Camera Change the video quality and battery usage You can set the video resolution as Best Video, Optimized, or Best Battery Life. Using the Best Battery Life setting reduces the WiFi bandwidth that is required. 1. Open the Arlo app.
  • Page 60 Pro 4 Spotlight Camera Change the Low Light settings for your camera Your Pro 4 Spotlight Camera’s spotlight is set to automatically turn on when your camera detects motion at night. The spotlight improves video quality and allows your camera to record video in color at night rather than in traditional black and white.

  • Page 61: Change The Audio Settings

    2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Flicker Adjustment. 5. Tap a setting. Restart the camera from the Arlo app 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the camera.

  • Page 62: View Device Information

    Pro 4 Spotlight Camera 4. Scroll down to the bottom of the page and tap Restart. View device information You can view the firmware version, hardware version, and the serial number. 1. Open the Arlo app. 2. Tap Settings > My Devices.

  • Page 63: Smarthub Or Base Station Usb Storage

    USB storage device. If you’re using an active live stream connection between a Pro 4 Spotlight Camera and a SmartHub, you can record to a USB storage device in 1080p. For 2K Local Live Stream from a Pro 4 Spotlight Camera, the SmartHub automatically records to a USB storage device if one is connected.

  • Page 64: View The Usb Storage Device Status

    The Arlo app also notifies you if this occurs. View available USB device storage The Arlo app notifies you if the USB device is getting full, but you can also view the available storage. 1. Open the Arlo app.

  • Page 65: Turn Usb Recording Off And On

    Change the USB device overwrite setting By default, if the USB storage device fills up, the oldest Arlo recording is erased to make room for new recordings. Files on the USB device that aren’t in the Arlo folder aren’t deleted to make room for Arlo recordings.

  • Page 66: Format A Usb Device

    Pro 4 Spotlight Camera Format a USB device The Arlo app displays a pop-up message to let you know if it is necessary to format the USB storage device. The SmartHub can format the USB storage device. Do not remove the USB storage device while it is formatting. The USB storage device might become permanently unusable.
  • Page 67 Pro 4 Spotlight Camera 2. Connect the USB storage device that you ejected to a Windows-based computer or a Mac computer. 3. Wait for the USB storage device to appear in the list of available drives on your computer, and then open the drive folder to view the files on your USB storage device.

  • Page 68: Smarthub Sd Card Storage

    If you have an active live stream connection between an Arlo Ultra camera and a SmartHub, you can record to a microSD card. Your Arlo app notifies you when the SD card is low on storage space or is full. MicroSD card format Your SmartHub accepts SDHC or SDXC microSD cards.

  • Page 69: View The Sd Card Status

    The Arlo app also notifies you if this occurs. View available SD card storage The Arlo app notifies you if the SD card is getting full, but you can also view the available storage. 1. Open the Arlo app.

  • Page 70: Change The Sd Card Overwrite Setting

    Change the SD card overwrite setting By default, if the SD card fills up, the oldest Arlo recording is erased to make room for new recordings. Files on the SD card that aren’t in the Arlo folder aren’t deleted to make room for Arlo recordings.

  • Page 71: View Videos On A Microsd Card

    Arlo SD card recording is disabled until you insert another SD card. View videos on a microSD card To view Arlo videos saved on a microSD card, you must remove the microSD card from your SmartHub and use a microSD card reader.

  • Page 72: Arlo Connect

    Echo Show, Fire TV, or Fire tablet. Alexa can also notify you when motion is detected by your Arlo cameras. To use the Arlo Skill, you need a connected Pro 4 Spotlight Camera and one of these Amazon devices: •...

  • Page 73: Add Your Camera To The Google Assistant App

    Set up Alexa to notify you when your camera detects motion You can use either of these methods: • In the Smart Home section of the Alexa app, turn on Announcements for your Arlo camera. • Create an Alexa Routine from the Alexa app main menu.

  • Page 74: Use Arlo With Ifttt

    For more information, see Google Assistant Help: Control smart home devices. Use Arlo with IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo.

  • Page 75: 10. Arlo Rechargeable Battery

    Charge batteries in the Arlo Dual Charging Station (sold separately) Your Arlo Dual Charging Station charges one or two batteries for your Pro 4 Spotlight Camera. To charge batteries in the charging station: 1. Connect the power adapter to the charging station.

  • Page 76: Replace A Pro 4 Spotlight Camera Battery

    Pro 4 Spotlight Camera Replace a Pro 4 Spotlight Camera battery You can leave the camera housing in place so the camera position stays the same. 1. Release the camera from the camera housing. Press the button on the charging port underneath the camera. The camera clicks as it disengages from the camera housing.

  • Page 77: Solar Panel Charging

    Pro 4 Spotlight Camera Solar Panel charging You can use the Arlo Solar Panel to connect your camera to continuous power. The solar panel uses direct sunlight to keep your battery charged. The solar panel is weather-resistant and comes with an 8-foot magnetic power cable and adjustable mount.

  • Page 78: Battery Life

    Select a location for your camera with a strong WiFi signal. A strong WiFi signal typically requires less battery power than a weak WiFi signal. You can check the strength of the WiFi signal from the Arlo app. Arlo Rechargeable Battery...

  • Page 79: Safe Handling And Usage Guidelines For Removable And Rechargeable Batteries

    (ISP) if they installed your router. • Your Arlo camera lets you choose the quality level of the video it records. Cameras set to high-quality video recording use more battery power than cameras set to low-quality video recording.
  • Page 80 • DO NOT get the battery or the Arlo device wet. Even though they might dry and appear to operate normally, the circuitry can slowly corrode and defeat its safety circuitry.

  • Page 81: 11. Troubleshooting

    11. Troubleshooting Scan a QR code during setup During setup, the camera must scan a QR code from the Arlo app when you’re adding the camera to your 2.4 GHz WiFi network. If your camera doesn’t emit a chime sound after scanning the QR code, then the QR code wasn’t successfully scanned.

  • Page 82: Optimize Multiple 2K Streams

    Prepare your mobile device for geofencing on page 27. • A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress the Arlo app.

  • Page 83: Can't See Video Streams In A Browser

    We recommend that you place your camera at least 1 to 3 feet (30 to 100 centimeters) from your router or Arlo SmartHub or base station if you use one. Allow at least 6½ feet (2 meters) between each camera or Arlo camera to prevent WiFi signals between the devices from interfering with each other.

  • Page 84: Not Receiving Push Notifications

    Low battery A low battery can cause the camera to stream intermittently. It’s time to recharge the battery or change it when the battery level is down to two bars on the Arlo app Devices page. Not receiving push notifications You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile device.

  • Page 85: Arlo Smart Alarm Detection Isn't Working

    If you said no to push notifications at installation When you install the Arlo app for the first time, to receive alerts, you must select Allow when asked if you want Arlo to send you push notifications. For iOS apps, after you respond to this alert, it isn’t presented again unless the device is restored to factory settings or the app is...
  • Page 86 PN 202-50023-01 Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. Apple is a trademark of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc. HomeKit is a trademark of Apple Inc. To control this HomeKit-enabled accessory, the latest version of iOS or iPadOS is recommended.

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