Arlo Pro 3 User Manual
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Arlo Pro 3 User Manual

Wire-free security camera system
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  • Page 1 Pro 3 Wire-Free Security Camera System User Manual...

  • Page 2: Table Of Contents

    Contents 1. Get to Know Your Arlo Pro 3 Camera Get the Arlo app ......................5 Meet your Pro 3 Camera ....................6 Meet your SmartHub ......................7 Do more with Arlo ......................7 2. Get Started Connect your SmartHub to the Internet ..............8 The SmartHub LED ......................8 Use the Arlo app for installation and setup ..............9 Insert the battery into your camera ................9 The camera battery .......................10 The Arlo Pro 3 Camera LED ..................12 Tips for optimal WiFi performance ................12 Magnetic mount ......................13 Install the Arlo Outdoor Mount ..................14 Connect your camera to the Arlo solar panel (sold separately) ......15 Your Arlo Pro 3 Camera’s field of view ...............15 Position your camera to detect motion in specific areas ........16 Test motion detection ....................17 Arm your camera to detect motion ................18 3. Arlo Pro 3 Basics...
  • Page 3 Pro 3 Wire-Free Security Camera System Download recordings ....................27 4. Image Quality Features High Dynamic Range (HDR) ..................29 Local 2K streaming and recording ................29 HEVC 2K playback-supported devices ..............29 Start 2K streaming ......................30 Auto Zoom and Tracking .....................32 5. Modes, Rules, and Alerts Modes ..........................33 Select a mode .......................34 Mute Notifications ......................34 Rules for modes ......................35 Change motion sensitivity ...................35 Automatically stop recording when motion stops...........35 Control whether the spotlight turns on when motion is detected at night Change audio sensitivity .....................36 Manage alerts ........................37 Schedule your camera rules ..................37 Set up Arlo Geofencing ....................38...
  • Page 4 Pro 3 Wire-Free Security Camera System 7. USB Storage View the USB storage device status ................61 View available USB device storage ................61 Turn USB recording off and on ...................61 Turn local 2K recording off and on ................62 Change the USB device overwrite setting ..............62 Format a USB device ....................62 Safely eject a USB storage device ................63 View videos on a USB device ..................63 8. Arlo Connect Use Arlo with Amazon Alexa ..................64 Add Pro 3 to the Google Assistant app ..............65 Use Arlo with IFTTT .......................66 9. FAQs and Troubleshooting FAQs ..........................67 Battery FAQs ........................68 CVR isn’t working ......................69 Troubleshoot Arlo Geofencing ...................69...

  • Page 5: Get To Know Your Arlo Pro 3 Camera

    When your camera detects motion, it uses a WiFi link to the Arlo SmartHub to stream video to your Arlo account in the cloud. Get the Arlo app Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and set up and manage all your Arlo devices. Note: If you already use the Arlo app, make sure that you’re using the...

  • Page 6: Meet Your Pro 3 Camera

    Pro 3 Wire-Free Security Camera System Meet your Pro 3 Camera Your Pro 3 Camera consists of two parts, the housing and the camera with a battery compartment. Arlo Pro 3 Camera features • HDR. See a clear picture in every detail through your Pro 3 Camera’s high performance lenses.

  • Page 7: Meet Your Smarthub

    • Add more Arlo cameras and devices. Cover more areas in and around your home by adding cameras, security lights, and more. • Arlo Solar Panel. Connect an Arlo Solar Panel to your camera and harvest power Connect your camera to from the sun to keep your camera battery charged.

  • Page 8: Get Started

    2. Get Started Connect your SmartHub to the Internet The SmartHub connects to your home network and allows you to view your camera streams from anywhere. 1. Connect the SmartHub to your router with an Ethernet cable. 2. Connect the AC adapter to the SmartHub and plug it in.

  • Page 9: Use The Arlo App For Installation And Setup

    3. Add each Arlo Pro 3 Camera and pair it with the SmartHub. Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login...

  • Page 10: The Camera Battery

    Charging Station (sold separately). Charge batteries in the Arlo Dual Charging Station (sold separately) Your Arlo Dual Charging Station charges one or two batteries for your Arlo Pro 3 Camera or Arlo Ultra Camera. To charge batteries in the charging station: 1.
  • Page 11 Pro 3 Wire-Free Security Camera System Replace a Pro 3 Camera battery You can leave the camera housing in place so the camera position stays the same. 1. Release the camera from the camera housing. Press the button on the charging port underneath the camera. The camera clicks as it disengages from the camera housing.

  • Page 12: The Arlo Pro 3 Camera Led

    Tips for optimal WiFi performance Place your Arlo Pro 3 Camera in a location with a good WiFi signal to the SmartHub. The distance between WiFi devices can affect the WiFi signal: •...

  • Page 13: Magnetic Mount

    Pro 3 Wire-Free Security Camera System Magnetic mount Your Arlo Pro 3 system comes with a magnetic-based camera mount that lets you mount your cameras anywhere. The mount has a built in groove where you can hide your cable and provide strain relief if you want to keep the camera mounted and plugged into a wall source.

  • Page 14: Install The Arlo Outdoor Mount

    Pro 3 Wire-Free Security Camera System Install the Arlo Outdoor Mount Some Arlo Pro 3 kits include an outdoor screw mount. Screw mounts are also sold separately. 1. Place the outdoor mount and secure it with screws. If you’re mounting the camera on drywall, use the drywall anchors we provide.

  • Page 15: Connect Your Camera To The Arlo Solar Panel (Sold Separately)

    Connect your camera to the Arlo solar panel (sold separately) The Arlo solar panel lets you harvest power from the sun to keep your camera battery charged. The solar panel with cable comes with a mount and mounting screws. To connect a solar panel to your camera: 1.

  • Page 16: Position Your Camera To Detect Motion In Specific Areas

    Position your camera to detect motion in specific areas You can mount and aim your Arlo Pro 3 Camera in different ways to optimize the camera’s ability to detect motion in specific areas. The lower two-thirds of the camera’s field of view is the motion-sensitive part of the image. Aim the camera so that any motion you wish to detect appears within this part of the image.

  • Page 17: Test Motion Detection

    Pro 3 Wire-Free Security Camera System To monitor motion occurring farther away, such as children playing on a lawn, aim the camera higher to frame the area within the lower two-thirds of the image. It’s best to position the camera so that...

  • Page 18: Arm Your Camera To Detect Motion

    You control when your camera detects motion and the rules it uses to record and alert you by selecting a mode. The Arlo app comes with four modes: Armed, Disarmed, Schedule, and Geofencing. You can customize each mode and you can also create custom modes.

  • Page 19: Arlo Pro 3 Basics

    3. Arlo Pro 3 Basics When you open the Arlo app, the Devices page displays your camera feeds. Tap to turn the camera siren on and off. Live camera feed Number of new recordings This camera is armed to Tap to view device settings detect sound and motion.

  • Page 20: View Your Camera Feeds

    3. To stop viewing and listening to the live feed, tap Stop Local 2K Live Streaming You can live stream in 2K resolution from your Pro 3 Camera in the Arlo app on a mobile device that’s on the same local network as the SmartHub. If you enabled local...

  • Page 21: Look Back Video

    1080p video resolution. When Auto Zoom and Tracking is activated, your Pro 3 Camera automatically zooms in on an object and track its movement when it detects motion in its field of view. To use Auto Zoom and Tracking, you must turn it on for each camera.

  • Page 22: Record Clips From Live Video

    Two-way audio automatically opens, allowing you to use Talk and Listen. Turn the camera spotlight on and off You can use your Pro 3 Camera spotlight at night for better video quality. When your camera is armed and detects motion at night the spotlight turns on automatically. You can also adjust the spotlight behavior and turn it on and off.

  • Page 23: Turn The Camera Siren On And Off

    Pro 3 Wire-Free Security Camera System Turn the spotlight on and off from the camera feed 1. Open the Arlo app. 2. Tap the camera feed. 3. Tap Spotlight . 4. To adjust the brightness, tap and hold the icon and adjust the slider.

  • Page 24: Motion Detection Activity Zones

    Pro 3 Wire-Free Security Camera System 6. Tap Save. Rotate a camera feed image 180 degrees 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the camera. 4. Tap Video Settings. 5. Rotate the image. If you’re using an iOS device, tap Rotate Image 180°.

  • Page 25: View Recordings And Snapshots

    Access cloud recordings Pro 3 Cameras record when they are in an armed mode and they detect motion or sound. Your Arlo recordings are sent to your Arlo account in the cloud and stored in your library.
  • Page 26 Pro 3 Wire-Free Security Camera System You can access your recordings from the Arlo app on your mobile device or by using a web browser to visit https://my.arlo.com/#/login. You can download recordings from the cloud and save them. Use the Library You can use the library to find and view recordings based on the date.

  • Page 27: Download Recordings

    3. Tap a recording. 4. Tap Share. 5. Share the file. Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products. 1. Open the Arlo app. 2. Tap Library.
  • Page 28 Pro 3 Wire-Free Security Camera System Delete recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Delete. 5. Tap OK to confirm. Arlo Pro 3 Basics User Manual...

  • Page 29: Image Quality Features

    High Efficiency Video Coding (HEVC) is a video compression standard that enables you to download and stream 2K videos with ease. To use HEVC on the Arlo app, you must use a supported device and meet the minimum requirements. Your device must: •...

  • Page 30: Start 2K Streaming

    62. • You subscribed to the Arlo Premier Video add-on service to store motion recordings in 2K quality to the Arlo Cloud to access wherever you have a mobile date connection. Turn Local 2K Live Streaming off and on 1.
  • Page 31 Optimize multiple 2K streams You might experience connectivity issues if you’re running multiple 2K live streams on your Arlo app. To optimize connectivity, check your network environment and adjust your Pro 3 Camera settings as needed. Make sure your average bandwidth speed is at least 4 Mbps.

  • Page 32: Auto Zoom And Tracking

    When your Pro 3 Camera detects motion, cloud motion recording is triggered. When Auto Zoom and Tracking is on, your Pro 3 Camera zooms in on the object and tracks its movement while the motion is within its field of view.

  • Page 33: Modes, Rules, And Alerts

    5. Modes, Rules, and Alerts Modes and rules let you tell your Arlo system what to do in different situations. For example, you can set your Arlo system to record a video when it detects motion and send you an email alert.

  • Page 34: Select A Mode

    This is great for a party when you don’t need to be notified of friends in your backyard. You can mute notifications from the Arlo app. If you use Arlo Smart, you can also activate Mute Notifications directly from push notifications.

  • Page 35: Rules For Modes

    Pro 3 Wire-Free Security Camera System Rules for modes Each mode uses one or more rules to control your Arlo system. You can set these options. • Trigger device. The trigger device is the camera that detects motion or sound.

  • Page 36: Control Whether The Spotlight Turns On When Motion Is Detected At Night

    Control whether the spotlight turns on when motion is detected at night Unless you changed its settings, your Pro 3 Camera automatically turns on its spotlight when it detects motion at night. Your camera detects motion when it’s in Armed mode or another mode that uses a rule for detecting motion.

  • Page 37: Manage Alerts

    Arlo notifications on your phone, you must install the Arlo app on your phone. Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop receiving push notifications. 1. Open the Arlo app.

  • Page 38: Set Up Arlo Geofencing

    7. Change the start and stop times and tap Save. Set up Arlo Geofencing Geofencing is a virtual fence around a location called a zone. You can use Arlo Geofencing to arm, disarm, or resume schedule modes when your mobile device is in zone or out of zone.
  • Page 39 1. Enable GPS or location services so that Arlo can locate your device. 2. Enable WiFi. 3. Download the Arlo app and log in on each mobile device that you plan to enable for geofencing. For Arlo Geofencing to work on your device, you must adjust the settings on your...

  • Page 40: Geofencing With Multiple Mobile Devices

    Geofencing with multiple mobile devices Arlo Geofencing works with multiple mobile devices. Arlo uses the first-in, last-out principal to manage households where more than one person uses geofencing. If everyone leaves home with their mobile devices, this triggers an away state. Since no one is inside the geofence, your cameras are armed.
  • Page 41 • (Required when your friend wants to participate in geofencing) Your friend is logged in to the Arlo app on his or her mobile device and the GPS or location service is enabled on your friend’s mobile device.
  • Page 42 Set up geofencing on page 38. Custom modes You can add modes in addition to the modes that come with the Arlo app and give the new modes custom names, such as Vacation. You can create one rule for each mode.

  • Page 43: Detect Audio Alarms With Your Pro 3 Camera

    Pro 3 Wire-Free Security Camera System This is the Arlo device that performs an action when the trigger device detects motion or sound. You can select the same Arlo device you’re using as a trigger or a different Arlo device.
  • Page 44 Alarm Detection range. 2. Open the Arlo app. 3. Make sure that your Pro 3 Camera is in Armed mode or another mode in which it can detect sound and motion. 4. Tap Settings > Smart Notifications.
  • Page 45 We recommend that you perform the test again to confirm the results. Arlo didn’t notify you or record a video The camera too far from the alarm to detect it. Move your Arlo camera closer to your alarm and perform the test again.
  • Page 46 1. Place your Arlo Pro 3 Camera in the desired location. 2. Open the Arlo app. 3. Make sure that your Pro 3 Camera is in Armed mode or another mode in which it can detect sound and motion. 4. Make sure that you selected Smoke/CO Alarm in the Audio Alerts setting for your camera and that Other Audio is turned off.
  • Page 47 Pro 3 Wire-Free Security Camera System To turn off push notifications: 1. Open the Arlo app. 2. Tap Mode. 3. Tap the SmartHub. 4. Tap Edit next to the mode. 5. Tap Edit next to the rule. 6. Tap Push Notifications to turn it off and on.

  • Page 48: Change Your Settings

    6. Change Your Settings Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login in the address bar of the browser.
  • Page 49 4. Tap the switch next to Enable. 5. Select your verification method. Note: Your Arlo account email is an automatic back-up option. 6. Follow the instructions in the app to complete your two-step verification setup. Add a phone number or device to two-step verification 1.

  • Page 50: Use Face Or Fingerprint Authentication

    • Android devices: Android OS version 6.0 or higher A compatible Android device with fingerprint authentication Turn fingerprint authentication on and off for the Arlo app 1. Enable fingerprint authentication on your iPhone or Android device. 2. Open the Arlo app.

  • Page 51: Customize Your Profile

    4. Enter your profile settings. 5. Tap Save at the bottom of the page. Change your Arlo password You can change your password in the Arlo app or by logging in to my.arlo.com. 1. Open the Arlo app. 2. Tap Settings.

  • Page 52: Reset A Forgotten Password

    6. Tap Change Password. Your new password is saved. Reset a forgotten password If you forgot your Arlo password, you can reset it with a verified email address. 1. Open the Arlo app. 2. Tap Forgot Password?. 3. Enter your email address.
  • Page 53 Selecting Allow Access Rights allows this friend to change your account and camera settings. 8. Tap Send Invite. An email message is sent inviting your friend to create an Arlo account. This friend’s name is displayed with the status Pending. When the friend accepts your invitation, the status changes to Accepted.

  • Page 54: Change The Time Zone

    Pro 3 Wire-Free Security Camera System 4. Tap the friend, and tap Edit 5. Tap cameras to select or deselect them. 6. Tap Allow Access Rights. Selecting Allow Access Rights allows this friend to change your account and camera settings.
  • Page 55 Pro 3 Wire-Free Security Camera System Change the camera name 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Edit next to the camera name. 5. Enter a new name that reminds you of the camera’s location, such as Garage or Front Door.
  • Page 56 Pro 3 Wire-Free Security Camera System Change the video quality and battery usage You can set the video resolution as Best Video, Optimized, or Best Battery Life. Using the Best Battery Life setting reduces the WiFi bandwidth that is required.

  • Page 57: Customize The Camera Spotlight Settings

    Speaker Volume slider. Customize the camera spotlight settings Your Arlo Pro 3 Camera spotlight is set to automatically turn on when your camera detects motion at night. The spotlight improves video quality and allows your camera to record video in color at night rather than in traditional blcak and white.
  • Page 58 Pro 3 Wire-Free Security Camera System You can also control whether the spotlight comes on automatically when your Arlo Pro 3 camera detects motion at night. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera.

  • Page 59: View Device Information

    Pro 3 Wire-Free Security Camera System 4. Tap Flicker Adjustment. 5. Tap a setting. Restart the SmartHub 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the SmartHub. 4. Scroll down and tap Restart. View device information You can view the firmware version, hardware version, and the serial number.

  • Page 60: Usb Storage

    USB storage device. If you’re using an active live stream connection between a Pro 3 camera and a SmartHub, you can record to a USB storage device in 1080p. For 2k Local Live Stream, the SmartHub automatically records to a USB storage device if one is connected.

  • Page 61: View The Usb Storage Device Status

    The Arlo app also notifies you if this occurs. View available USB device storage The Arlo app notifies you if the USB device is getting full, but you can also view the available storage. 1. Open the Arlo app.

  • Page 62: Turn Local 2K Recording Off And On

    The overwrite setting toggles off and on. Format a USB device The Arlo app displays a pop-up message to let you know if it is necessary to format the USB storage device. The SmartHub can format the USB storage device.

  • Page 63: Safely Eject A Usb Storage Device

    USB recording is disabled until you connect another USB device. View videos on a USB device Video clips on USB storage devices don’t display in the Arlo app, but you can use a Windows-based or Mac computer to view the clips.

  • Page 64: Arlo Connect

    Echo Show, Fire TV, or Fire tablet. Alexa can also notify you when motion is detected by your Arlo cameras. To use the Arlo Skill, you need a connected Pro 3 Camera and one of these Amazon devices: •...

  • Page 65: Add Pro 3 To The Google Assistant App

    Set up Alexa to notify you when Pro 3 detects motion You can use either of these methods: • In the Smart Home section of the Alexa app, turn on Announcements for your Arlo camera. • Create an Alexa Routine from the Alexa app main menu.

  • Page 66: Use Arlo With Ifttt

    For more information, see Google Assistant Help: Control smart home devices. Use Arlo with IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo.

  • Page 67: Faqs And Troubleshooting

    With an additional, outdoor-rated charge cable, you can use Arlo Pro 3 Cameras outdoors. Note: If you eject and expose the inside compartment of the camera, your Arlo Pro 3 Camera isn’t weather-resistant while it is open. What is the Auto Zoom and Tracking feature? When your Arlo Pro 3 Camera detects motion, it automatically zooms in and tracks the motion for you.

  • Page 68: Battery Faqs

    Cold temperatures can affect any battery’s capacity because of their chemistry. This means that if you install your Arlo camera outside in cold temperatures, you might notice a shorter battery duration for the camera, or a faster than expected drop in the displayed battery capacity.

  • Page 69: Cvr Isn't Working

    Why does one Arlo camera battery drain faster than another Arlo camera battery? Your Arlo Pro 3 Camera is flexible and you can use it in a wide range of environments. Your environment might include elements that affect battery life. In some cases your Arlo Pro 3 Camera may use more battery life than others: •...

  • Page 70: Can't See Video Streams In A Browser

    Still experiencing issues with geofencing? Contact Arlo Customer Support. Can’t see video streams in a browser The Arlo web client uses the Adobe Flash plug-in to display your camera streams in a browser. Make sure that your browser isn’t blocking the plug-in and that you’re using the latest version of Adobe Flash.

  • Page 71: Not Receiving Push Notifications

    Low battery A low battery can cause the camera to stream intermittently. It’s time to recharge the battery or change it when the battery level is down to two bars on the Arlo app Devices page. Not receiving push notifications You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile device.

  • Page 72: Arlo Smart Alarm Detection Isn't Working

    If you said no to push notifications at installation When you install the Arlo app for the first time, to receive alerts, you must select Allow when asked if you want Arlo to send you push notifications. For iOS apps, after you respond to this alert, it isn’t presented again unless the device is restored to...

  • Page 73: Verify That The Smarthub Is Online

    • If the LED is amber, the SmartHub isn’t connected to the Internet. If you’re not at the same location as your SmartHub, log in to your Arlo account: • If you can review the video feed from each of your cameras, your SmartHub is connected to the Internet.
  • Page 74 • SmartHub serial number. • User name (email address used to register your Arlo account). • Internet service provider (ISP) name. • Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1 Mbps upstream). • Internet router model.

  • Page 75: Reset The Smarthub To Factory Settings

    2. To add the SmartHub and set it up, wait for the LEDs to light solid blue and then open the Arlo app. 3. Tap New to Arlo?. 4. Follow the setup instructions. If your Arlo cameras were paired to the SmartHub, you might need to pair the cameras to the SmartHub again. FAQs and Troubleshooting User Manual...

  • Page 76: 10. Rechargeable Battery Safety

    • ALWAYS keep all batteries away from children. • ALWAYS follow local waste and recycling laws when throwing away used batteries. • ALWAYS use an Arlo Pro 3 power adapter or an Arlo Dual Charging Station (sold separately) to charge your Arlo Pro 3 rechargeable batteries.
  • Page 77 © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Amazon and all related logos are trademarks of Amazon.com, Inc.

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Ultra series

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