Call Lenovo; Before You Contact Lenovo - Lenovo ThinkPad X1 Fold 16 Gen 1 User Manual

• Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill
level. Trained service technicians can also provide service to install or replace the parts under the type of
warranty designated for the customer's machine.
If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement
instructions are shipped with your product and are available from Lenovo at any time upon request. You
might be required to return the defective part that is replaced by the CRU. When return is required: (1) return
instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you
might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30)
days of your receipt of the replacement CRU. For full details, see the Lenovo Limited Warranty
documentation at
https://www.lenovo.com/warranty/llw_02
Refer to the following CRU list for your computer.
Self-service CRUs
• ac power adapter*
• Lenovo Precision Pen*
• Lenovo Precision Pen 2*
• Power cord*
• ThinkPad Bluetooth TrackPoint Keyboard and Stand*
* for selected models
Note: Replacement of any parts not listed above, including the built-in rechargeable battery, must be done
by a Lenovo-authorized repair facility or technician. Go to
information.

Call Lenovo

If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support
Center.

Before you contact Lenovo

Prepare the following before you contact Lenovo:
1. Record the problem symptoms and details:
• What is the problem? Is it continuous or intermittent?
• Any error message or error code?
• What operating system are you using? Which version?
• Which software applications were running at the time of the problem?
• Can the problem be reproduced? If so, how?
2. Record the system information:
• Product name
• Machine type and serial number
The following illustration shows where to find the machine type and serial number of your computer.
48
X1 Fold 16 Gen 1 User Guide
.
https://support.lenovo.com/partnerlocator
for more