Call Lenovo; Before You Contact Lenovo; Lenovo Customer Support Center - Lenovo ThinkPad X1 Carbon Gen 12 User Manual

The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not
genuine. For details on how to tell whether your preinstalled Windows product is genuine, refer to the
information provided by Microsoft at
There are no external, visual indicators of the Product ID or Windows version for which the computer is
licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows product is
installed, the installation program checks the computer firmware for a valid, matching Product ID to complete
the activation.
In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition
license downgrade rights.

Call Lenovo

If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support
Center.

Before you contact Lenovo

Prepare the needed information before you contact Lenovo.
1. Record the problem symptoms and details:
• What is the problem? Is it continuous or intermittent?
• Any error message or error code?
• What operating system are you using? Which version?
• Which software applications were running at the time of the problem?
• Can the problem be reproduced? If so, how?
2. Record the system information:
• Product name.
• Machine type and "serial number" on page 67.

Lenovo Customer Support Center

During the warranty period, you can call Lenovo Customer Support Center for help.
Telephone numbers
For a list of the Lenovo Support phone numbers for your country or region, go to
pcsupport.lenovo.com/supportphonelist
Note: Phone numbers are subject to change without notice. If the number for your country or region is not
provided, contact your Lenovo reseller or Lenovo marketing representative.
Services available during the warranty period
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
https://www.microsoft.com/en-us/howtotell/default.aspx
for the latest phone numbers.
.
https://
.
Chapter 7 Help and support
75