Self-Help Resources; Windows Label; Call Lenovo - Lenovo ThinkPad E14 Gen 6 User Manual

Step 5. If any hardware failure is detected and you are unable to locate and resolve the problem, you can
call Lenovo Customer Support Center. See "Call Lenovo" on page 53.

Self-help resources

Use the following self-help resources to learn more about the computer and troubleshoot problems.
Resources
Lenovo Support Web Site
Tips
Lenovo Community
Accessibility information
Windows help information

Windows label

Your computer might have a Windows Genuine Microsoft label affixed to its cover depending on the
following factors:
• Your geographic location
• Edition of Windows that is preinstalled
Go to
https://www.microsoft.com/en-us/howtotell/Hardware.aspx
Genuine Microsoft labels.
• In the People's Republic of China, the Genuine Microsoft label is required on all computer models
preinstalled with any edition of the Windows operating system.
• In other countries and regions, the Genuine Microsoft label is required only on computer models licensed
for Windows Pro editions.
The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not
genuine. For details on how to tell whether your preinstalled Windows product is genuine, refer to the
information provided by Microsoft at
There are no external, visual indicators of the Product ID or Windows version for which the computer is
licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows product is
installed, the installation program checks the computer firmware for a valid, matching Product ID to complete
the activation.
In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition
license downgrade rights.

Call Lenovo

If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support
Center.
How to access?
https://pcsupport.lenovo.com
https://www.lenovo.com/tips
https://forums.lenovo.com
https://www.lenovo.com/accessibility
• Open the Start menu and click Get Help or Tips.
• Use Windows Search or the Cortana
assistant.
• Microsoft support Web site:
support.microsoft.com
https://www.microsoft.com/en-us/howtotell/default.aspx
https://
for illustrations of the various types of
Chapter 7
®
personal
.
. 53
Help and support