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Problem
Clothes have damp
Very large load or very small load. Single large item such as a blanket or comforter.
spots after drying.
• If items are too tightly packed or too sparse the sensor may have trouble reading the
• Large, bulky items such as blankets or comforters can sometimes wrap themselves into a
• To dry a few remaining damp items from a very large load or a few damp spots on a large
Odors
Problem
The appliance has an
Are you using the appliance for the first time?
unpleasant odor.
• The odor is caused by the rubber material inside the appliance. The odor is normal when
Do you smell an odor during use?
• Do not exceed the manufacturer's recommended amount of detergent when washing
• Leaving clothes in the washer or dryer after the cycle ends can lead to odors. Unload
• Keep lint filters clean. Clogged or dirty lint filters can cause odors. After cleaning the lint
• For ventless models, leave the dryer door open after drying, or use the magnetic door stop
• If the odor is coming from the washer, follow the instructions in the product manual to
• Periodically run the Drum Care and Condenser Care cycles following the instructions in
Wi-Fi
Problem
Trouble connecting
The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the connection process again.
smartphone to Wi-Fi
network.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
dryness level of the load. Use a Timed Dry cycle for very small loads.
tight ball of fabric. The outside layers will dry and register on the sensors, while the inner
core remains damp. When drying a single bulky item, it may help to pause the cycle once
or twice and rearrange the item to unwrap and expose any damp areas.
item after a sensor cycle has completed, empty the lint trap, and then set a Timed Dry
cycle to finish drying the item(s).
the appliance is new and disappears after you run several cycles.
clothes. Excess detergent can build up on clothing and cause odors.
clothing promptly when the cycle ends.
filter, allow it to dry completely before using it.
(on some models) to keep the door slightly ajar.
clean the washer tub/drum.
the MAINTENANCE section.
numbers. (Do not use special characters.)
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
Possible Cause & Solution
Possible Cause & Solution
Possible Cause & Solution
TROUBLESHOOTING
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