Troubleshooting; Telephone Troubleshooting Chart - Uniden DXAI685 User Manual

If your DXAI685 Integrated Telephone Answering Device is not performing to your expectations, please try
these simple steps. If you are still unable to resolve the problems, contact Uniden Customer Service at
(800) 297-1023, 8:00 a.m. to 5:00 p.m. Central, Monday through Friday.

Telephone Troubleshooting Chart

Problem
Charge light won't come on when Handset is placed in Base
Unit.
Audio sounds weak and/or scratchy.
Can't make or receive calls.
Handset doesn't ring or receive a page.
Base Unit doesn't ring or the Handset can't page the Base.

Troubleshooting

Make sure AC Adapter is plugged into the Base Unit and
wall outlet.
Make sure Handset is properly seated in Base Unit.
Make sure that the charging contacts on the Handset and
Base Unit are clean.
Make sure that the Base Unit antenna is fully extended and
vertical.
Move the Handset and/or Base Unit to different locations
and try again.
Press chan to select another channel.
Check both ends of the Base Unit telephone line cord.
Make sure the AC Adapter is plugged into the Base Unit and
wall outlet.
Disconnect the AC Adapter for a few minutes, and then
reconnect it.
Nickel-Cadmium battery pack may be weak. Charge the
battery on the Base Unit for 15–20 hours.
Extend the Base Unit antenna vertically.
The Handset may be too far away from the Base Unit.
Place the Base Unit away from noise sources.
The Digital Security Code may be erased. Set the Digital
Code.
Set the Base Unit Ringer switch to LO or HI.
55
Suggestion