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Q5. Can I replace the leather?
The head cushion, back seat, and air back seat can be replaced. The cost of
replacement varies for each part.
Q6. The operating sound seems louder than what I heard when trying it
ai the store.
At the store, you may not be able to hear the operating sound of the
massage chair due to the ambient noise. In a relatively quiet residential
space, you may hear the machine sound when operating the massage chair,
but this is a normal and do not have to worry about it
Q7. Is there a moving service for the chair when I move?
Moving service is not provided and you must move the product by yourself.
CERAGEM massage chairs are warranted for a period of ONE year against
1. Missing materials from the Product at the time of delivery.
2. Defects in the manufacturing of materials used for the Product at the time of delivery
3. Failure of the Product to correspond with the description in the applicable contract of
sale at the time of delivery, and
4. Major defects in the functional department, such as:
· Skeletal steel frame failure
· Airbag failure
· Power failure
· Remote control failure
· Massage ball failure
· Recline tension mechanism failure
Subject to the following:
Any replacement parts shall be sent to the address of the original purchaser, replaced parts
may be required to be shipped back to CERAGEM at its discretion: to benefit under this
warranty, CERAGEM must be notified of any defect within 14days of the occurrence of such
defect via an image or video of the relevant defect sent electronically to
support@nouhaus.com, and after inspection and acceptance by NO CERAGEM: to the extent
permitted under the applicable Federal and State law of the United States of America, all
parts replaced or repaired under this warranty shall be warranted for the remainder of the
designated Warranty Period.
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