Related Manuals for Yealink T53W Series
Summary of Contents for Yealink T53W Series
- Page 1 Yealink T53W Series Fuze for Yealink Handle Calls This module is best viewed as ‘fit to page’ via Google Chrome or Microsoft Edge. Click Start to begin. Start...
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Page 2: Handle Calls
Call Options After getting comfortable with the layout of the Yealink T53 Series device, getting to know how to handle phone calls is the next step. Follow along in this module to learn how to place, answer, and forward calls, as well as a few additional call options. -
Page 3: Placing Calls
Placing Calls Calls can be placed with one of the following methods: • Pick up the handset • Press the key, then press the line key • Press the Speakerphone key After each method, enter the number via the keypad and press , or the Send... - Page 4 Placing Calls Practice Upon picking up the handset and entering James’ extension, the call can be placed. Click on-screen to select one of the appropriate keys to place the call and continue. Copyright 2021, Fuze...
- Page 5 Holding and Muting While on the call with James, the call duration and destination will be displayed on the LCD screen for the active call. During the call, James asks a question that must be approved by a supervisor. Place the call on hold to receive approval.
- Page 6 Holding and Muting The LCD display screen will show that James’ call has been placed on hold. Once approval has been granted, to return to the call: • Press the Resume soft key Copyright 2021, Fuze...
- Page 7 Holding and Muting While on the call with James there is background noise in the office that may be distracting. The Yealink device may be muted to reduce background noise. Use the button to Mute and Unmute the device. The LCD screen will indicate mute status.
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Page 8: Ending Calls
Ending Calls Upon completion of the call: • Press the End Call soft key • Hang-up the receiver/handset Copyright 2021, Fuze... -
Page 9: Answering Incoming Calls
Answering Incoming Calls When receiving an incoming call, the LED light will fast flash red. The caller ID will be displayed on the LCD screen. The call from Judy may be answered with one of the following methods: • Pick up the handset •... - Page 10 Answering Additional Incoming Calls While on the call with Judy, another call from David comes through. The caller ID is displayed on the LCD screen. To answer David’s call and place Judy on hold, press the Answer soft key. Copyright 2021, Fuze...
- Page 11 Transfer Calls Unattended Upon answering David’s call, it is determined his call should be transferred to a colleague. To transfer David and return to Judy’s call without interruption: • Press the Transfer soft key 4021 While performing a transfer the caller will be placed on hold Copyright 2021, Fuze...
- Page 12 Transfer Calls Unattended • Enter the number to transfer the call to • Press the Transfer soft key to complete the transfer 4021 With an unattended transfer, the original caller ID will pass through to the person receiving the transferred call. Next Copyright 2021, Fuze...
- Page 13 Transfer Calls Attended Alternatively, to speak with the receiving line before transferring: • Press the Transfer soft key 4021 While performing a transfer the caller will be placed on hold Copyright 2021, Fuze...
- Page 14 Transfer Calls Attended • Enter the number to transfer the call to, then press , or • When the receiving party answers, confirm the transfer verbally 4021 • Press the Transfer soft key to complete the transfer Caller ID follows the call through to the person to which the call is being transferred •...
- Page 15 Resume Your Call David has been successfully transferred to a co- worker. To resume the call with Judy: • Press the Resume soft key Copyright 2021, Fuze...
- Page 16 Ending Calls After returning to the call with Judy and completing the conversation, use the appropriate End Call soft key to end the call. Copyright 2021, Fuze...
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Page 17: Forward Incoming Calls
Forward Incoming Calls Right before heading to lunch, an incoming call is displayed on the LCD screen. For the caller to be dealt with in a timely manner, their call may be forwarded to a co-worker. Forward allows the passing along of an incoming call to a number or extension without answering the call. - Page 18 Forward Incoming Calls There is a limited amount of time to enter the forwarding number. • Enter the number to forward the call to, then press , or the Send soft key Next Copyright 2021, Fuze...
- Page 19 Silence Incoming Calls Shortly after returning from lunch, another incoming call is displayed on the LCD screen. While unable to field the call immediately, the device may be silenced. To silence incoming calls: John 4413 • During an incoming call, press the Silence soft key to silence the ringer...
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Page 20: Rejecting Incoming Calls
Rejecting Incoming Calls After a few seconds, it is realized the call will not be able to be answered. However, any questions will be able to be fielded shortly. To reject an incoming call: John 4413 • Press the Reject soft key •... -
Page 21: Viewing Call History
Viewing Call History Once some time frees up, John can be called back. The device allows numbers to be redialed from the call history: • To view missed, received, placed, or forwarded calls, press or the History soft key Copyright 2021, Fuze... - Page 22 Viewing Call History Once in the call history, locate John’s extension. • Use the keys on the phone to toggle between the type of call • Use the keys to highlight the desired number • Press the Send soft key or press to redial the highlighted number Pressing...
- Page 23 Knowledge Check An ungraded knowledge check will be presented to determine understanding of this module. Click Next to begin the knowledge check. Knowledge Handle Calls Check Next Copyright 2021, Fuze...
- Page 24 Knowledge Check 1 of 4 While busy at work, the device displays an incoming call from Judy. It is determined that Judy’s call can not be fielded right now. Click the soft key that will reject the call. Copyright 2021, Fuze...
- Page 25 Knowledge Check 1 of 4 That is correct! Use the soft key aligned with Reject on the screen display. Rejected calls will be displayed in History, accessed from the Idle Screen Display. Next Copyright 2021, Fuze...
- Page 26 Knowledge Check 1 of 4 Sorry, that is incorrect. Use the soft key aligned with Reject on the screen display. Rejected calls will be displayed in History, accessed from the Idle Screen Display. Retry Next Copyright 2021, Fuze...
- Page 27 Knowledge Check 2 of 4 While fielding a call from David, he needs to be transferred to a colleague for further assistance. During the transfer, the receiving party is notified why David is calling before the transfer completes. This is 4021 known as which type of transfer? Attended...
- Page 28 Knowledge Check 2 of 4 That is correct! Speaking to the receiving line before transferring is known as an Attended Transfer. 4021 This will place the original caller on hold and allow you to speak with the receiving line. Next Copyright 2021, Fuze...
- Page 29 Knowledge Check 2 of 4 Sorry, that is incorrect. Speaking to the receiving line before transferring is known as an Attended Transfer. 4021 This will place the original caller on hold and allow you to speak with the receiving line. Retry Next Copyright 2021, Fuze...
- Page 30 Knowledge Check 3 of 4 True or False. Upon clicking the key during an incoming call, the caller will be sent directly to voicemail. 4021 True False Copyright 2021, Fuze...
- Page 31 Knowledge Check 3 of 4 That is correct! key will reject the incoming call and send the caller directly to voicemail. 4021 Next Copyright 2021, Fuze...
- Page 32 Knowledge Check 3 of 4 Sorry, that is incorrect. key will reject the incoming call and send the caller directly to voicemail. 4021 Retry Next Copyright 2021, Fuze...
- Page 33 Knowledge Check 4 of 4 Click on-screen to select the soft key that will end the current call. Copyright 2021, Fuze...
- Page 34 Knowledge Check 4 of 4 That is correct! Use the End Call soft key to end the current call. Next Copyright 2021, Fuze...
- Page 35 Knowledge Check 4 of 4 Sorry, that is incorrect. Use the End Call soft key to end the current call. Retry Next Copyright 2021, Fuze...
- Page 36 Handling Calls Complete Handling calls on the Yealink T53 Series is now complete. Click a section title to review that section or click Restart to review this module. Knowledge Handle Calls Check Restart Copyright 2021, Fuze...
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