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that are subject to Etekcity's quality controls and have agreed to
follow its quality controls. Please be aware, products purchased
from an unauthorized website or dealer may be counterfeit, used,
defective, or may not be designed for use in your country. You
can protect yourself and your products by making sure you only
purchase from Etekcity or its authorized dealers.
If you have any questions about a specific seller, or if you think you
may have purchased your product from an unauthorized seller,
please contact our Customer Support via support@etekcity.com.
What's Not Covered?
•
Normal wear and tear, including parts that might wear out over
time (e.g. batteries, filters, cleaning brush, essential oil pads,
etc.).
•
If the proof-of-purchase has been altered in any way or is made
illegible.
•
If the model number, serial number or production date code on
the product has been altered, removed or made illegible.
•
If the product has been modified from its original condition.
•
If the product has not been used in accordance with directions
and instructions in the user manual.
•
Damages caused by connecting peripherals, additional equip-
ment or accessories other than those recommended in the
user manual.
•
Damages or defects caused by accident, abuse, misuse, or
improper or inadequate maintenance.
•
Damages or defects caused by service or repair of the product
performed by an unauthorized service provider or by anyone
other than Etekcity.
•
Damages or defects occurring during commercial use, rental
use, or any use for which the product is not intended.
•
If the unit has been damaged, including but not limited to
damage by animals, lightning, abnormal voltage, fire, natural
disaster, transportation, dishwasher, or water (unless the user
manual expressly states that the product is dishwasher safe).
•
Incidental and consequential damages.
•
Damages or defects exceeding the cost of the product.
Claiming Your Limited Warranty Service in 5 Simple Steps:
1.
Make sure your product is within the specified limited warranty
period.
2.
Make sure you have a copy of the invoice and order ID or proof-
of-purchase.
3.
Make sure you have your product. DO NOT dispose of your
product before contacting us.
4.
Contact our Customer Support team via support@etekcity.com.
5.
Once our Customer Support team has approved your request,
please return the product with a copy of the invoice and order ID.
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