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7. CUSTOMER SERVICE CENTRE AND WARRANTY
If you believe the washing machine is not working correctly, consult the quick guide
provided below with some practical tips on how to fix the most common problems.
Problem
The washing machine
does not work/start
The washing machine
does
not
fill
water
The washing machine
does not drain water
Water leaked on the
floor near the washing
machine
The washing machine
does not spin
Strong vibrations are
heard during spin
If a specific ERROR
appears of blinks
Possible causes and practical solutions
Make sure it is correctly plugged in.
Make sure power is on.
Check whether the required program was correctly selected and to
have correctly started the machine.
Make sure the fuse has not blown and that the wall socket is working,
testing it with another appliance such as a lamp.
The porthole may not be correctly closed: open and close it again.
Make sure the water faucet is open.
with
Make sure the timer is correct set.
Make sure the filter is not clogged.
Make sure the drain hose is not bent.
Make sure there are no foreign objects in the filter.
This may be due to a leak in the gasket between the faucet and supply
tube; in this case, replace it and tighten the tube and faucet.
This could be due to the fact that water has not been completely
drained: wait a few minutes.
Some models include a "no spin" function: make sure it is not on.
An excessive amount of detergent could prevent spin: reduce the
amount at the next wash.
The washing machine may not be fully levelled: if necessary, adjust
the feet as indicated in the specific section.
Make sure transport brackets were removed.
Make sure the load is evenly distributed.
If error no. 0, 1, 5, 7 or 8 appears or blinks, contact the Customer
Service Centre directly.
If error no. 2 appears or blinks, the machine does not load water.
Make sure the water faucet is open.
If error no. 3 appears or blinks, the machine does not correctly drain.
Make sure the drain is free and that the drain hose is not bent.
If error no. 4 appears or blinks, the machine is too full. Close the
water faucet and contact the Customer Service Centre.
If error no. 9 appears or blinks, turn off the washing machine, wait 10
– 15 seconds and restart the program.
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