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Factory data reset
If the problem persists after a power reset, try a factory data reset.
Note
Performing a factory reset will delete all of the TV's data and settings (such as Wi-Fi and
wired network setting information, Google Account and other login information, Google
Play and other installed apps).
1
Press the
[Settings] — [System] — [About] — [Factory reset] — [Factory data reset].
2
Delete everything.
If you have set a PIN code on your TV, you will be prompted to input it.
After the factory reset process completes successfully, the TV will start the Initial Setup
wizard. You must agree to the Google Terms of Service and Google Privacy Policy.
[105] Start here | Start here
Frequently Asked Questions for Troubleshooting
For troubleshooting information, you can also refer to "Frequently Asked Questions" in our
support site below.
http://www.sony.net/androidtv-faq/
[106] Troubleshooting
Picture (quality)/screen
No colour/Dark picture/Colour is not correct/Picture is too bright.
Distorted picture./The screen flickers.
High resolution HDR pictures are not displayed.
OLED panel (only models equipped with an OLED panel)
[107] Picture (quality)/screen | Picture (quality)/screen
No colour/Dark picture/Colour is not correct/Picture
(Quick Settings) button on the remote control, then select
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