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Instruction Manual
TROUBLESHOOTING
GUIDE
Check the following guide for a possible correction to a problem before contacting customer service.
Check FAQ at our website: www.apexdigitalinc.com.
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Symptoms
Correction
No power
- Verify the power cable to plug into an outlet with power.
• Verify the connection from the DVDNCR video output to the TV video input is secure.
No picture
Then switch TV to the appropriate Video mode.
• Verify an antenna cable is securely connected to the RF in jack.
No sound
No TV signal
Stripe or purple interfe-
rence appears in the
screen.
• Connect the audio cables into the terminals securely.
• Verify the connection from the DVD/VCR audio output to the TV audio input. Then
switch to the appropriate
mode on the receiver. Refer to your audio amplifier owner's
manual.
• Verify the volume is at an appropriate level and the mute feature is not on.
• Make sure MTS feature is properly set.
• Verify the TV is set to Antenna mode.
• Make sure the antenna is securely connected to the RF in jack.
• Unplug the TV from the wall for 30 seconds, then plug in and try again.
• Unplug the antenna connection from the back of the TV, unplug the TV from the wall,
wait 30 seconds, then try again.
• Verify the speakers around the TV set are shielded.
Picture becomes
• Verify the antenna lead wire is in working condition.
snowy.
- Verify the antenna is connected securely to the RF in jack.
• Move the antenna around to minimize multi-images.
Picture with multi-image
- The video frequency radiated from TV station can be reflected by tall buildings, high
tower, etc.
• Make sure the Air/Cable setting is correct.
TV channel not received
- Channel may be locked with the block channel feature, such as Parental Control.
• Check Add/Erase feature, as channel may have been erased during set up.
Black box appears on
• Verify Closed Caption feature is off.
screen.
Remote control
- Batteries may be weak. Replace batteries.
doesn't operate.
• Make sure nothing is located between the remote and the remote sensor.
No stereo or foreign
- Verify MTS feature is properly set.
language received.
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