Troubleshooting; Automatic Fault Warnings And What To Do - Concept2 PP8510i Manual

EN

9. TROUBLESHOOTING

Repair of your machine should be carried out by an authorised service company. If your
machine requires repair or if you cannot solve an issue with the information provided
below, then you should:
• Unplug your machine from the mains power supply.
• Turn off the water supply.
FAULT POSSIBLE CAUSE
Machine not plugged in.
Fuses are faulty.
No mains power supply.
Your machine does not start.
Start/Pause button not pressed.
Programme dial 'stop' position.
The machine door is not
completely closed.
Water tap is turned off.
Water inlet hose may be twisted.
Your machine does not Water inlet hose clogged.
intake water.
Inlet filter clogged.
The machine door is not
completely closed.
Drain hose clogged or twisted.
Your machine does not
Pump filter clogged.
discharge water.
Laundry is too tighly packed
together in the drum.
The feet have not been adjusted.
Transit bolts fitted for
transportation have not been
removed.
Small load in the drum.
Your machine vibrates.
Your machine is overloaded with
laundry or laundry is unevenly
spread.
Your machine rests on a hard
surface.
Excessive amount of detergent
used.
Excessive foam is formed in
the detergent drawer.
Wrong detergent used.
Your washing is too dirty for the
programme selected.
Unsatisfactory washing Amount of detergent used
result. insufficient.
There is too much laundry in your
machine.
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TROUBLESHOOTING
Plug machine in.
Replace the fuses.
Check mains power.
Press the Start/Pause button.
Turn the programme dial to the desired position.
Close the machine door.
Turn tap on.
Check water inlet hose and untwist.
Clean water inlet hose filters. (*)
Clean the inlet filters. (*)
Close the machine door.
Check the drain hose, then either clean or
untwist.
Clean the pump filter. (*)
Spread your laundry in the machine evenly.
Adjust the feet. (**)
Remove the transit bolts from the machine. (**)
This will not prevent operation of your machine.
Do not overload the drum. Spread laundry evenly
in the drum.
Do not set up your Washing Machine on a hard
surface.
Press the Start/Pause button. To stop the foam,
dilute one tablespoon of softener into 1/2 litre of
water and pour into the detergent drawer. Press
the Start/Pause button after 5-10 mins.
Only use detergents produced for automatic
Washing Machines.
Use the information in the programme tables to
select the most appropriate programme.
Use the amount of detergent as instructed on the
packaging.
Check that the maximum capacity for the
selected programme has not been exceeded.
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FAULT
Unsatisfactory washing
result.
As soon as the machine is
loaded with water, water
discharges.
No water appears in the
drum during washing.
Laundry has
detergent residue.
Grey spots appear on the
laundry.
The spin cycle does not take
place or takes place later
than expected.
(*) See the chapter regarding maintenance and cleaning of your machine.
(**) See the chapter regarding installation of your machine.

10. AUTOMATIC FAULT WARNINGS AND WHAT TO DO

Your Washing Machine is equipped with a built-in fault detection system, indicated by
a combination of flashing wash operation lights. The most common failure codes are
shown below.
TROUBLE CODE
E01
E02
E03
E04
(*) See the chapter regarding maintenance and cleaning of your machine.
CW1010 CW1010
POSSIBLE CAUSE TROUBLESHOOTING
Increase the amount of detergent following the
Hard water.
manufacturer's instructions.
Your laundry is too tightly packed
Check that your laundry is spread out.
together in the drum.
The end of water drain hose is too Check that the drain hose is at a suitable height.
low for the machine.
No fault. Water is in the unseen
. . . . . . . . . . . . . . . . . . . . .
part of the drum.
Non-dissolving particles of some
Perform an extra rinse, or clean your laundry with
detergents may appear on your
a brush after it dries.
laundry as white spots.
There is untreated oil, cream or Use the amount of detergent as instructed on the
ointment on your laundry. packaging in the next wash.
The Unbalanced load control system will try to
No fault. The Unbalanced load spread your laundry. The spinning cycle will begin
control system has been activated. once your laundry is spread. Load the drum
evenly for the next wash.
POSSIBLE FAULT
Shut the door properly until you hear a click. If
The door of your machine is not shut your machine persists to indicate fault, turn off
properly. your machine, unplug it and contact the nearest
authorised service agent immediately.
Check the tap is fully turned on. Mains water
may be cut-off. If the problem still continues, your
The water pressure or the water level
machine will stop after a while automatically. Unplug
inside the machine may be low.
the machine, turn off your tap and contact the
nearest authorised service agent.
The pump is faulty or pump filter is
Clean the pump filter. If the problem persists,
clogged or electrical connection of the
contact the nearest authorised service agent. (*)
pump is faulty.
Your machine will discharge water by itself. Once
Your machine has excessive amount of the water has drained, turn off your machine and
water. unplug it. Turn off the tap and contact the nearest
authorised service agent.
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EN
(**) .
WHAT TO DO
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