Motorola TLK 25 Wi-Fi User Manual
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Motorola TLK 25 Wi-Fi User Manual

Motorola TLK 25 Wi-Fi User Manual

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WAVE PTX
™
TLK 25 Wi-Fi Device User
Guide
JUNE 2023
*MN009911A01*
MN009911A01-AA
©
2023 Motorola Solutions, Inc. All rights reserved

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Summary of Contents for Motorola TLK 25 Wi-Fi

  • Page 1 WAVE PTX ™ TLK 25 Wi-Fi Device User Guide JUNE 2023 *MN009911A01* MN009911A01-AA © 2023 Motorola Solutions, Inc. All rights reserved...

  • Page 2: Table Of Contents

    MN009911A01-AA Contents Contents Legal and Support.......................5 Intellectual Property and Regulatory Notices.................5 Legal and Compliance Statements....................6 Supplier's Declaration of Conformity...................6 Industry Canada WLAN Statement..................7 Safety and General Information..................7 Notice to Users (FCC and Industry Canada)..............7 Chapter 1: Read Me First..................9 1.1 Software Version........................
  • Page 3 MN009911A01-AA Contents 5.2 Initiating Voice Assistant......................26 5.2.1 Voice Assistant Commands..................26 5.3 Locking and Unlocking PTT....................28 Locking PTT........................28 Unlocking PTT........................28 5.4 Turning the Mute Mode On or Off..................29 Turning the Mute Mode On....................29 Turning the Mute Mode Off....................29 Chapter 6: Type of Calls..................
  • Page 4 MN009911A01-AA Contents Chapter 15: Device Stun..................48 Chapter 16: User Disabled or Suspended............49 Chapter 17: Device Kill................... 50 Chapter 18: Firmware Over the Air (FOTA)............51 Chapter 19: Authorized Accessories List............. 52...

  • Page 5: Legal And Support

    License Rights The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.

  • Page 6: Legal And Compliance Statements

    MN009911A01-AA Legal and Support 2023 Motorola Solutions, Inc. All Rights Reserved © Legal and Compliance Statements Supplier's Declaration of Conformity Supplier's Declaration of Conformity Per FCC CFR 47 Part 2 Section 2.1077(a) Responsible Party Name: Motorola Solutions, Inc. Address: 2000 Progress Pkwy, Schaumburg, IL. 60196...

  • Page 7: Industry Canada Wlan Statement

    National and international regulations require manufacturers to comply with the RF energy exposure limits for portable two-way radios before they can be marketed. Your Motorola Solutions two-way radio is designed, manufactured, and tested to comply with all applicable national and international regulations for human exposure to radio frequency electromagnetic energy.
  • Page 8 • This device must accept any interference received, including interference that may cause undesired operation. • Changes or modifications made to this device, not expressly approved by Motorola Solutions, could void the authority of the user to operate this equipment.

  • Page 9: Chapter 1: Read Me First

    MN009911A01-AA Read Me First Chapter 1 Read Me First This user guide covers the basic operations of the device models offered in your region. Notations Used in This Manual Throughout the text in this publication, you notice the use of Warning, Caution, and Notice. These notations are used to emphasize that safety hazards exist, and the care that must be taken or observed.

  • Page 10: Software Version

    MN009911A01-AA Chapter 1 : Read Me First Software Version All the features described in the following sections are supported by the software version VANGOGH_BASE_USR_R01.00.01_AP_R01.00.01 or later. Contact your dealer or administrator for more information.

  • Page 11: Chapter 2: Device Care

    MN009911A01-AA Device Care Chapter 2 Device Care This section describes the basic handling precaution of the device. Table 2: IP Specification IP Specification Description IP67 Allows your device to withstand adverse field conditions such as being submersed in water between 15 cm and 1 m for 30 minutes or dust tight for 2–8 hours.

  • Page 12: Disinfecting Your Device

    MN009911A01-AA Chapter 2 : Device Care 2 Apply the detergent-water solution with a dish cloth and wipe down and clean your device. 3 Using a stiff, non-metallic, and short bristled brush, remove any loose dirt from your device. 4 Using a soft, absorbent, and lint-free cloths, wipe away the solution and dry your device. 5 Ensure that there are no solutions left in or near any connectors, cracks, or crevices.

  • Page 13: Chapter 3: Device Overview

    MN009911A01-AA Device Overview Chapter 3 Device Overview Table 3: Device Overview Label Name Description 3.5 mm Audio Connec- Allows you to connect audio accessories to your device. tor Jack Power Button Allows you to turn your device on or off and access the menu features.

  • Page 14: Led Indicators

    MN009911A01-AA Chapter 3 : Device Overview Label Name Description Emergency Button Allows you to turn on and off the emergency operations. Lanyard Slot Allows you to attach badge clip to your device. LED Indicators The LED Indicators show the basic operational status of your device. NOTE: Specific feature-related LED indications are listed in the respective feature content.

  • Page 15: Battery Capacity

    MN009911A01-AA Chapter 3 : Device Overview Battery Capacity The following table provides the battery capacity information of your device. Icons and LED Indication appear when you press Power button. Table 5: Battery Capacity Device Appearance LED Indication Voice Announcement Description Six-bar LED momen- “Battery is at 100 per- Battery full...
  • Page 16 MN009911A01-AA Chapter 3 : Device Overview Device Appearance LED Indication Voice Announcement Description Two-bar LED mo- “Battery is at above 11 11%–30% capacity mentary pulse percent.” Slow blinking red One-bar LED mo- “Battery is at less 0%–10% capacity mentary pulse than 10 percent, please charge.”...

  • Page 17: Chapter 4: Getting Started

    MN009911A01-AA Getting Started Chapter 4 Getting Started This chapter provides instructions on how to prepare your device for use. Charging the Device Procedure: Perform one of the following actions: Option Action Using the USB-C charger Plug the charging cable to USB power source.

  • Page 18: Turning The Device Off

    MN009911A01-AA Chapter 4 : Getting Started • The device vibrates. • The two-bar LED illuminates and scrolls. If your device fails to turn on, your device shows the following indications: • The device vibrates. • The top and bottom red crescent LED illuminates. NOTE: Contact your dealer or administrator for more information regarding power on issue.

  • Page 19: Wired Earpiece Overview

    MN009911A01-AA Chapter 4 : Getting Started Wired Earpiece Overview Table 6: Wired Earpiece Overview Label Name Description Microphone Allows your voice to be sent when PTT or voice operations are activated. Voice Assistant Button Allows you to access the voice assistant feature. Push-to-Talk (PTT) But- Allows you to execute voice operations (for example, Group Call and Private Call).

  • Page 20: Removing The Ear Tip

    MN009911A01-AA Chapter 4 : Getting Started Removing the Ear Tip Procedure: Twist the ear tip anticlockwise until you hear a click and detach the ear tip. Attaching or Detaching the Wired Earpiece Attaching the Wired Earpiece Procedure: Insert a wired earpiece to the audio connector jack.

  • Page 21: Detaching The Wired Earpiece

    MN009911A01-AA Chapter 4 : Getting Started Detaching the Wired Earpiece Procedure: Remove the wired earpiece from the audio connector jack. If your device is not connected to a Bluetooth accessory and you are not charging your device, the device shows the following indications: •...

  • Page 22: Wearing Your Device

    MN009911A01-AA Chapter 4 : Getting Started Wearing Your Device The device is designed to be worn on the body. A set of accessories offer comfortable and secure wearing. 4.7.1 Attaching the Badge Clip Procedure: 1 Slide the badge clip from downwards of the lanyard slot. 2 Buckle up the badge clip strap.

  • Page 23: Attaching The Device To The Holster

    MN009911A01-AA Chapter 4 : Getting Started 4.7.2 Attaching the Device to the Holster Procedure: 1 Slide the bottom of the device into the holster until it snaps into place. 2 Secure the device by pressing the top of the device until you hear a "click" sound.

  • Page 24: Activating The Preconfigured Wi-Fi Access Point (Pwap)

    MN009911A01-AA Chapter 4 : Getting Started Activating the Preconfigured Wi-Fi Access Point (PWAP) This feature provides a temporary Wi-Fi connection for the device to download the configurations from the portal. Instead of the manual configuration through the Maintenance Mode Web Server, you can use the preconfigured Wi-Fi access point for initial Wi-Fi connection.

  • Page 25: Chapter 5: Basic Device Operation

    MN009911A01-AA Basic Device Operation Chapter 5 Basic Device Operation This section explains the basic operations that you can perform on your device. Navigating the Status and Menu List This section shows you the operations available and instructions to navigate the Status and Menu List. When and where to use: To identify the device Menu features.

  • Page 26: Initiating Voice Assistant

    MN009911A01-AA Chapter 5 : Basic Device Operation Initiating Voice Assistant Voice Assistant allows you to manage your device and perform information lookups using voice commands. NOTE: This feature can only be used with a wired or Bluetooth accessory. Prerequisites: Ensure an accessory is connected. Procedure: 1 Press the Voice Assistant button.
  • Page 27 MN009911A01-AA Chapter 5 : Basic Device Operation Features Command Examples • “Bluetooth status” Connectivity • “Wi-Fi status” • “Turn On Wi-Fi” • “Turn Off Wi-Fi” • “Connection” • “Wi-Fi strength” Device Status • “What is my device status?” Device Information •...

  • Page 28: Locking And Unlocking Ptt

    MN009911A01-AA Chapter 5 : Basic Device Operation Locking and Unlocking PTT The default setting for PTT Lock feature is "Unlock". When you power cycle your device, the PTT Lock settings is set to the default setting. A voice announcement sounds to prompt the user if the PTT is locked for a certain amount of time. This feature is configurable through the WAVE PTX Portal.

  • Page 29: Turning The Mute Mode On Or Off

    MN009911A01-AA Chapter 5 : Basic Device Operation Turning the Mute Mode On or Off You can mute the voice call audio only through a Motorola Solutions accessory that has a Mute toggle function. Turning the Mute Mode On Procedure: Slide the accessory button upwards.
  • Page 30 MN009911A01-AA Chapter 5 : Basic Device Operation...

  • Page 31: Chapter 6: Type Of Calls

    MN009911A01-AA Type of Calls Chapter 6 Type of Calls There are several ways that you can make a call with your device depending on the types of calls available on your device. Table 8: Types of Calls Call Type Description Group Call A Group Call is a point-to-multipoint call operation.

  • Page 32: Receiving Calls

    MN009911A01-AA Chapter 6 : Type of Calls Options Actions b After you hear a tone, speak your com- mand into the accessory microphone. c To call, press and hold the PTT button. d Wait for the Talk Permit Tone to end, and speak into the accessory microphone.

  • Page 33: Chapter 7: Supervisory Override

    MN009911A01-AA Supervisory Override Chapter 7 Supervisory Override Supervisory Override allows a supervisor to interrupt an ongoing talkgroup call and immediately start a supervisory call. A supervisor is configured on the WAVE PTX Portal by selecting and configuring a user as a supervisor within a talkgroup. When Supervisory Override is initiated, the the top crescent green LED blinks twice continuously on the receiving device until the supervisory call ends.

  • Page 34: Chapter 8: Area-Based Talkgroup

    MN009911A01-AA Chapter 8 : Area-Based Talkgroup Chapter 8 Area-Based Talkgroup When you enter a geographic area, you are able to hear the notifications for the talkgroup area in that geofence. Entering And Exiting Area-Based Talkgroup Entering Area-Based Talkgroup When you are in the Area Talkgroup, your device sounds a tone. After you are added to the Area Talkgroup, your device is able to receive calls from the Area Talkgroup even if Talkgroup Scanning is turned off.

  • Page 35: Chapter 9: Instant Personal Alert

    MN009911A01-AA Instant Personal Alert Chapter 9 Instant Personal Alert Instant Personal Alert (IPA) is a notification that you can send to a contact that is busy or unable to reply to a group or private call. Initiating IPA Procedure: 1 Press the Voice Assistant button. 2 After you hear a tone, speak your command into the accessory microphone.

  • Page 36: Browsing, Responding And Clearing Ipa List

    MN009911A01-AA Chapter 9 : Instant Personal Alert When you receive an IPA during a call, your device shows the following indications after the call: • A tone sounds. • The voice announcement sounds. • The top crescent white LED blinks twice. •...
  • Page 37 MN009911A01-AA Chapter 9 : Instant Personal Alert Options Actions c After you hear a tone, speak your com- mand into the accessory microphone. The voice announcement sounds the clearance of the IPA list. NOTE: Alternatively, you can pow- er cycle your device to clear all IPAs.

  • Page 38: Chapter 10: Ambient Listening

    MN009911A01-AA Chapter 10 : Ambient Listening Chapter 10 Ambient Listening Ambient listening allows an authorized user to listen to the ambient audio of specific users' device during idle mode. When ambient listening is initiated or restored, your device shows the following indications: •...

  • Page 39: Chapter 11: Do Not Disturb

    MN009911A01-AA Do Not Disturb Chapter 11 Do Not Disturb Do Not Disturb (DND) allows you to change the status of the device from available to unavailable. When DND is enabled, you are not able to receive any calls, except broadcast calls. 11.1 Turning DND On or Off Procedure:...

  • Page 40: Chapter 12: Connectivity

    (COTS) Bluetooth-enabled accessory. Bluetooth operates within a range of 10m (32ft) line of sight. This is an unobstructed path between your device and your Bluetooth-enabled accessory. For high degree of reliability, Motorola Solutions recommends to not separate the device and the accessory.

  • Page 41: Bluetooth Pairing

    MN009911A01-AA Chapter 12 : Connectivity Option Actions b Press the Volume Up or Volume Down button to toggle Bluetooth Off. Turning the Bluetooth Off through the Voice a Press the Voice Assistant button. Assistant b After you hear a tone, speak your com- mand into the accessory microphone.

  • Page 42: Wi-Fi

    MN009911A01-AA Chapter 12 : Connectivity 2 After you hear a tone, speak your command into the accessory microphone. You can hear three different corresponding voice announcement sounds depending on the status: • When your device is connected to a Bluetooth accessory. •...
  • Page 43 MN009911A01-AA Chapter 12 : Connectivity Wi-Fi Status Indications Your device Wi-Fi is turned off. The voice announcement sounds and prompts you to turn on the device Wi-Fi. NOTE: If the turning on Wi-Fi Permission feature is restricted, the voice announcement does not prompt you to turn on the device Wi- Table 10: Wi-Fi Signal Strength and Indications Device Appearance...
  • Page 44 MN009911A01-AA Chapter 12 : Connectivity Device Appearance LED Indications Voice Announcement Two-bar LED momentary “Fair” pulse One-bar LED momentary “Poor” pulse...

  • Page 45: Chapter 13: Emergency Operations

    MN009911A01-AA Emergency Operations Chapter 13 Emergency Operations Emergency Alerts are used to indicate critical situations. You can initiate an Emergency Alert at any time even when there is activity on the current Talkgroup. During the Emergency mode, any call launched is declared as Emergency Call. 13.1 Declaring Emergency Procedure:...

  • Page 46: Receiving Emergency Alerts

    MN009911A01-AA Chapter 13 : Emergency Operations • The bar LED shows six bars after countdown ends. You can release the Emergency button during the countdown to stop the process. NOTE: You can also cancel an Emergency remotely by an authorized user or a dispatcher, but there is no countdown on the device LED bar if done remotely.

  • Page 47: Chapter 14: Scan

    MN009911A01-AA Scan Chapter 14 Scan Scan allows your device to monitor multiple Talkgroups in the programmed scan list to look for an active Talkgroup. When in the scan mode, the system preempts an ongoing low-priority talkgroup call. Your device unmutes to the high-priority talkgroup call. You respond to the active talkgroup when you press the PTT button during the programmed period (hang time) of an ongoing call from your scan list.

  • Page 48: Chapter 15: Device Stun

    MN009911A01-AA Chapter 15 : Device Stun Chapter 15 Device Stun Device Stun indicates that your device is disabled. When Device Stun is initiated, the voice announcement sounds. When you press any button, the same voice announcement is sounds. When your device is in Device Stun mode, all the buttons, except for Power, Volume Up, and Volume Down buttons, are disabled.

  • Page 49: Chapter 16: User Disabled Or Suspended

    MN009911A01-AA User Disabled or Suspended Chapter 16 User Disabled or Suspended User Disabled or Suspended indicates that your account is disabled or suspended. When your account is disabled or suspended, you are not able to log in to the PTT server. Your account can be disabled through the WAVE PTX Portal or by an authorized user.

  • Page 50: Chapter 17: Device Kill

    When your device receives a Kill command when in normal operation mode, your device turns off. While in Kill mode, User Interface (UI) is not available on your device and you are not able to turn on your device. Your device can only be reactivated by Motorola Solutions. Contact your dealer for more information.

  • Page 51: Chapter 18: Firmware Over The Air (Fota)

    MN009911A01-AA Firmware Over the Air (FOTA) Chapter 18 Firmware Over the Air (FOTA) Firmware Over The Air (FOTA) feature allows your device to be updated with latest firmware over the internet. When the firmware updates are ready for your device, the device shows the following indications: •...

  • Page 52: Chapter 19: Authorized Accessories List

    MN009911A01-AA Chapter 19 : Authorized Accessories List Chapter 19 Authorized Accessories List Motorola Solutions provides a list of accessories to improve the productivity of your radio. Table 11: Authorized Accessory List Part Number Description Cable PMKN4294_ USB-C to USB-A Cable...
  • Page 53 Motorola Solutions, à l’exception d’une licence d’utilisation normale et non exclusive, libre de toute redevance, prévue par la loi lors de la vente d’un produit.
  • Page 54 Numéro de téléphone : 1 800 927-2744 Déclare par les présentes que le produit : Nom du modèle : TLK 25 Wi-Fi est conforme aux réglementations suivantes : Partie 15, sous-partie B, section 15.107(a), 15.107(d) et section 15.109(a) des règlements de la Appareil numérique de classe B...
  • Page 55 2 Cet appareil doit accepter toute interférence reçue, y compris les interférences pouvant entraîner un fonctionnement indésirable. REMARQUE : Cet équipement a fait l’objet de tests et a été déclaré conforme aux limites établies pour un appareil numérique de classe B, conformément à la section 15 des règlements de la FCC.
  • Page 56 Cet appareil ne doit pas causer d’interférence nuisible. • Cet appareil doit accepter toute interférence reçue, y compris les interférences pouvant entraîner un fonctionnement indésirable. • Toute modification effectuée à cet appareil sans l’autorisation explicite de Motorola Solutions peut annuler l’autorisation d’utiliser cet appareil.

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