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If you encounter the following problems while using your cooktop, check the guide
below to see if you can correct the problem yourself before calling for assistance
or service:
Problem
• Cooktop does not work
• Cooktop does not heat
• Cooktop turns off while cooking
QUADRUPLE BURNER INDUCTION COOKTOP MANUAL
VII. Troubleshooting Guide
Possible Cause
• Cooktop controls are locked
• Power outage
• Installation wire not complete
• Circuit breaker has tripped or fuse
is blown
• No cookware or improper cookware
placement on the cooking element
• Incorrect cookware size for the
selected cooking element
• Cookware is not properly resting on
cooking element
• Incorrect cooking element selected
• No power to cooktop
• Cooktop internal heat sensor has
detected high temperature inside
the cooktop, activating automatic
shut off
• Liquid or object on the controls ares
Solutions
• Make sure Lock mode is turned off
• Check house lights to confirm power
outage
• Make sure that the cookware is
centered on the cooking element,
and that cookware is also of correct
type for induction cooking. See
Compatible Cookware
• The bottom of the cookware must be
large enough to cover cooking
element completely. See Compatible
Cookware
• Cookware bottoms must be flat and
centered on the cooking element.
See Compatible Cookware
• Make sure the correct control is ON
for the cooking element being used
• See "Cooktop does not work" above
• Make sure the cooktop vents are not
blocked
• The cooktop features an automatic
shut off feature that turns off the
entire cooktop if any cooking element
has been on continuously for 2 hours
• The cooktop control panel may
register liquids or objects obstructing
the panel, which can cause the
cooktop to shut off. Clean up spills or
remove objects and restart the unit
P.14
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