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ADDITIONAL INFORMATION
Troubleshooting
If you experience a problem with your device, please refer to the following information. If a problem persists, please
contact your local reseller or service center.
No picture or sound.
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Make sure all signal and power connections are properly connected.
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Make sure the correct input mode is selected. Refer to the "Shortcut Menu" section.
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Make sure the IFP is not turned off.
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Turn off the mute function.
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Make sure the volume is not set to the minimum level.
The IFP automatically shuts down.
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Check whether there is a sudden power outage.
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Make sure the power cord is not disconnected.
The signal is out of range
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The signal may be incompatible. Refer to the "Supported Timing List" section.
For the VGA input source, try the automatic screen adjustment or adjust the Frequency and Phase
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settings in OSD ⇒ Signal menu.
The touch panel does not respond
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Make sure the screen is not exposed to direct sunlight or other strong light.
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For the external device connection, make sure the USB cable is properly connected to the Touch USB
port of the IFP.
If the remote control does not work
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Check that the operating angle of the remote control is pointed within ±30° to the IR receiver on the IFP.
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Make sure there are no obstructions between the remote control and the IFP. The distance between
the remote control and the IR sensor window should not be longer than 8 meters.
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Make sure batteries are inserted correctly and replace the batteries if they are depleted. Refer to the
"Installing/Replacing the Remote Control Batteries" section.
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