Troubleshooting - Strong SRT 32HF2003 User Manual

7.0 TROUBLESHOOTING

There maybe various reasons for abnormal operation of your TV set. Check your TV set according to the general procedures
shown below. Additionally, we strongly recommend reading the detailed troubleshooting of your TV set in the full user manual
available on our website www.strong-eu.com. If your TV set does not work properly after checking the general and detailed
troubleshooting, please contact your dealer, the local Service Hotline, or send an email to our support via www.strong-eu.com.
DO NOT try to open or disassemble your TV set. It may cause a dangerous situation and the warranty will be void.
Problem Possible cause and solution
The LED/Standby
indicator does not
light up
No Signal
The picture and DVB-S/S2,DVB-T/T2: The reception signal is too weak or disturbed by electromagnetic, high-frequency,
sound remain frozen, or other interference signals. DVB-T/T2 : Disturbances caused by signal re ections.
or macro blocks or DVB-C, DVB-S/S2: The connection cables at the signal source are too long (too high attenuation).
similar distortion are DVB-T/T2, DVB-S/S2: The antenna is not properly adjusted or got misaligned after storm etc.
visible on the screen.
Any other reception
or signal related
problems
No colour
No picture, normal
sound
Normal picture, no
sound
Playback of video Read/write speed of your USB device could be too low. Make sure to use a USB storage device with
is causing picture su cient speed and space. Pen drives (USB sticks) may not support su cient speed.
freeze/macro blocks
or similar distortion,
especially on HD
content.
1. Check whether the power connector is completely plugged at the TV and into power socket.
2. Make sure that the switch on multipoint connectors is switched ON as well.
3. The electrical outlet may be damaged.
4. STBY LED is defective.
1. The TV is not connected to a signal source (DVB-C, DVB-S/S2 or DVB-T/T2) or the antenna
(terrestrial or satellite antenna) is maybe not aligned correctly respectively the according
connection and distribution equipment might show malfunction, incompatibility or defectives.
2. DVB-T/T2: Active antennas need antenna power switched ON or external power connected.
Antenna is maybe out of digital signal reception in your area. Check reference from service
providers about coverage.
3. DVB-S/S2: Incorrect values of some tuner parameters (e.g. one or some channel(s) changed to
another transponder or are no longer emitted). Incorrect values of LNB parameters.
1. Generally cables might have loosened. Moisture might have entered into cables or connectors.
There is heavy rain or heavy storm at present (DVB-S/S2 and -T/T2). Check the cable
connections. DVB-S/S2 and -T/T2: Check all equipment connected between the reception point
and the TV.
2. Wait until heavy rain/thunderstorm passed. If no solution ask a local satellite specialist for
advice. DVB-S/S2: The satellite dish is NOT aligned to the (correct) satellite(s). Ask a local
satellite specialist for advice.
3. DVB-S/S2: Satellite dish is too small. Trees or buildings are in path. Ask a local satellite specialist
for advice.
4. DVB-S/S2: Signal is too strong, maybe need to be atennuated. Ask a local satellite specialist for
advice.
1. Devices are not properly connected (scart, RCA sockets) or wrong/bad cables are used.
2. Adjust the saturation.
3. Switch TV on another channel. It is possible that the current programme is broadcast in black
and white.
1. Adjust the brightness and contrast
2. Radio channel is tuned to or the programme is not transmitting Video signals or another
broadcasing interference/failure.
1. Press the volume up button to increase the volume level.
2. Audio is muted, press ! to restore the sound.
3. If external devices are used to loop the sound through, make sure to select correct sources and
correct sound mode, for details also check advices in User Manuals from connected devices
4. Maybe a channel w/o audio is tuned to (demo) or the programme is not transmitting audio
signals or there is some other transmission interference/failure.
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