Section 15: Warranty & Product Registration - Neptune X-PRO Installation Manual And User's Manual

SECTION 15: WARRANTY & PRODUCT REGISTRATION
Please register your product online at
or any warranty claim may be voided.
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The warranty for the Neptune X-Pro Heat Pump (models NHX10TD, NHX13TD, NHX17TD, NHX21TD,
NHX26TD, NHX32TD, NHX32TD3 & NHX40TD3) covers manufacturer's defects in materials and
workmanship for:
25 years on the heat exchanger
10 years on the compressor
5 years on parts
If the heat pump is installed in a commercial setting, the warranty periods are 25 years on the heat exchanger,
5 years on the compressor and 2 years on parts.
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The warranty is only valid for the original purchaser and is non-transferable.
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Adverse operating conditions beyond the control of the manufacturer such as improper voltage, excessive
ambient temperature or any condition that adversely affects the performance of the equipment will render this
warranty null and void.
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Defective equipment must be returned to the authorised dealer as soon as the purchaser becomes aware of
the defect and all transport costs must be prepaid.
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Neither the manufacturer nor the authorised dealer shall be responsible for any goods damaged in transit.
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Any liability of the manufacturer pursuant to the Trade Practices Act 1974, as amended for a breach of a
condition or warranty shall be limited to replacing or acquiring the equipment (or part thereof) where the same
has been supplied.
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The maximum liability incurred by the manufacturer shall not in any case exceed the contract price for the
equipment or the product parts or components thereof claimed to be defective. Further, the manufacturer shall
not be liable for any loss, damage or delay directly or indirectly caused by any malfunction of or defect of or
failure of the equipment other than as expressly provided in this warranty.
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The manufacturer and authorised dealer will not be held liable for damage caused to the pool and surrounding
areas.
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Keep your original purchase invoice and serial number in a safe place.
Warranty is void under the following circumstances:
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Incorrect operation of the unit by not following correct instructions.
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Improper maintenance and balancing of pool water.
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Damage caused to the heat pump due to misuse or damage caused by any other means than manufacturer
defect.
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If the heat pump is repaired or serviced by an unauthorised dealer or serviceman.
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If a fault occurs in the operation of the heat pump by using non-genuine parts/accessories.
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If the heat pump has been misused, neglected, damaged or altered in any way.
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General wear and tear of consumable products
To submit a warranty request, visit
Page 36 of 38
www.poolpro.com.au/product-registration
www.poolpro.com.au/serviceclaim
Visit www.neptuneheating.com.au
within 30 days from date of purchase,
for more information