Troubleshooting - SoftBank 831SH s User Manual

File Transfer
3
Some files are not received
. If storage limit is reached during
transfers, remaining files will not be
received.
3
Cannot receive/accept connection
requests even when Infrared is On
. Handset may not be in Standby.
. Keypad Lock/Function Lock may be
active.
. Software Update may be in progress.
3
Phone Book settings are lost
. One file transfer resets these settings:
, Category, Tone/Video, Vibration,
Secret
. Picture setting may be lost depending
on image; send the image separately
and reassign it.
3
Calendar/Tasks settings are lost
. One file transfer resets these settings:
, Alarm Tone/Video, Secret,
S! Friend's Status
3
Bookmarks are not saved properly
. Large Bookmarks may not be received
correctly.
. Streaming Bookmarks are saved as
Yahoo! Keitai Bookmarks.
3
Messages are not saved properly
on handset
. Messages may not be received
depending on the size.
. Messages received via One File
Transfer are saved to Other
Documents folder and cannot be used
as messages.
. Sky Mail may be received as S! Mail
when transferred from other SoftBank
handsets via All File Transfer.
. In All File Transfers, overwriting
messaging folders deletes sort keys.

Troubleshooting

3
Messages are not saved properly
on recipient devices
. Mail Notices are saved as messages,
invalidating complete message retrieval.
. When sending messages to other
handset models via All File Transfer,
Spam Folder messages may be saved
to the incoming message folder.
. When sending messages in Drafts to
other handset models via All File
Transfer, only the first entered
recipient may remain or SMS
addressed to multiple recipients may
not be saved.
3
Cannot find files in DCIM folder
. Received files in DCIM folder are
saved to Pictures folder.
Infrared
3
Infrared transfer fails
. Infrared Port may be obstructed by
dust, etc.; clean with a soft cloth.
. Transfers may fail in direct sunlight,
under fluorescent lighting or near
infrared equipment.
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