Troubleshooting - SoftBank 831SH s User Manual

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Sending Messages
3
Cannot enter message text or
attach files
. Attachment size affects text size limit.
In turn, text size affects attachment
size limit.
3
Sending failure appears in
Information window
. To resend, follow these steps:
S
%
S
Sending failure
S
%
S
%
S
message
3
Unsent message is not resent
automatically
. Auto Resend makes up to two attempts
to send unsent messages automatically.
Resend unsent message(s) manually.
3
Set Auto Play File cannot be set
. Apply to one file per message.
. Not available for Graphic Mail.
. May be unavailable for some files.
3
Messaging Settings are not applied
. Settings are valid for one message,
and effective when viewed on
compatible handsets/applications.
. Delivery Report/Priority setting may not
be effective when sent to mail addresses.
. Priority setting does not affect delivery
speed.
3
Cannot set Messaging Settings
Select
. These settings cannot be applied to a
%
S
A
message simultaneously (select one):
Set Auto Delete, Reply Request,
Forward NG, Delete NG, Quiz, Set
Auto Play File.
3
Signature is not inserted
automatically
. Auto Insert is available for S! Mail only.
3
Cannot cancel sent messages
. Short messages may not be canceled.
. Set Sent Cancel is available for S! Mail
only.

Troubleshooting

3
Cannot send PC Mail
. Follow these steps to check User Name
and Password for SMTP authentication:
B
S
S
%
S
Settings
S
%
S
Settings
PC Mail Account
S
%
S
Select account
S
%
S
Set Sending
Sender Auth.
S
%
S
S
SMTP Auth.
S
%
Name or Password
. Some ISPs require SMTP authentication
setup in addition to Set Receiving setup.
PC Mail
4
S
%
S
B
S
User
33
4-

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