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Cause
Printer error has occurred.
What to Do
Important
•
• Perform all of the following steps in order.
Changing the order or omitting steps may cause other problems.
1.
1. Check the remaining ink level, and then refill the ink tanks if necessary.
2.
2. Turn off printer and unplug it.
3. Plug in printer again and turn it back on.
3.
4.
4. Perform print head Cleaning.
5.
5. Perform Ink Flush.
No Deep Cleaning is required.
If the error recurs after taking the above actions, you may be able to resolve it by replacing the print
heads.
For details, click here.
Important
• If the error recurs after replacing the print heads, contact your nearest Canon service center to
request a repair.
• Do not tilt the printer when moving it since the ink may leak out.
• When transporting the printer for repairing it, see Repairing Your Printer.
Note
• See below for Cleaning and Ink Flush instructions.
•
From the computer:
The Cleaning procedure is explained at the beginning of the following page, and Ink Flush
procedure is explained at the end of the page. (No Deep Cleaning is required.)
Cleaning the Print Heads (Windows)
Cleaning the Print Heads
From the printer's operation panel:
Be sure to perform Ink Flush after Cleaning.
Cleaning the Print Head
(macOS)
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