Page 1 G600 series Online Manual English...
Page 2: Table Of Contents
Contents Using Online Manual..........8 Symbols Used in This Document.
Page 3 Maintenance Procedure............. . 84 Printing the Nozzle Check Pattern.
Page 4 Checking that Power Is On............147 Turning the Printer On and Off.
Page 5 Printing Using Canon Application Software........
Page 6 Printer Settings/Smartphone/Tablet Troubles for Network........Manually Solved Network Troubles..........245 Checking Network Information of Printer.
Page 7 Message (Support Code) Appears........... . 304 List of Support Code for Error.
Page 8: Using Online Manual
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...
Page 9: Symbols Used In This Document
Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
Page 10: Touch-Enabled Device Users (Windows)
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...
Page 11: Trademarks And Licenses
(1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Page 12 NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 13 source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution."...
Page 14 of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions. 6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
Page 15 PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. ---- Part 2: Networks Associates Technology, Inc copyright notice (BSD) ----- Copyright (c) 2001-2003, Networks Associates Technology, Inc All rights reserved.
Page 16 IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 4: Sun Microsystems, Inc. copyright notice (BSD) ----- Copyright c 2003 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A.
Page 17 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 18 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * The name of Fabasoft R&D Software GmbH & Co KG or any of its subsidiaries, brand or product names may not be used to endorse or promote products derived from this software without specific prior written permission.
Page 19 * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of ScienceLogic, LLC nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 20 DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS...
Page 21 Written by Joel Sherrill <joel@OARcorp.com>. COPYRIGHT (c) 1989-2000. On-Line Applications Research Corporation (OAR). Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software.
Page 22 ---------------------------- 2006-Jan-27 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
Page 23 `You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'. This program is referred to as `a program using the FreeType engine'. This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive.
Page 24 Therefore, by using, distributing, or modifying the FreeType Project, you indicate that you understand and accept all the terms of this license. 4. Contacts ----------- There are two mailing lists related to FreeType: o freetype@nongnu.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution.
Page 25 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: - Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. - Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 26 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the CRYPTOGAMS nor the names of its copyright holder and contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 27 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. THIS SOFTWARE IS PROVIDED BY THE NETBSD FOUNDATION, INC. AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Page 28 * Redistributions of source code must retain the above copyright notice, this list of conditions, and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the following disclaimer in the documentation or other materials provided with the distribution. * Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 29: Printing Network Settings
Network Diagnostics Network diagnostics – Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt Wireless LAN Wireless LAN Enable/Disable Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength Signal strength 0 to 100 [%] 3-2-2...
Page 30 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID SSID Wireless LAN network name (SSID) 3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method none/WEP/TKIP/AES 3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64 3-2-10...
Page 31 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active/Inactive 3-2-34 Security Protocol Security method ESP/ESP &...
Page 32 Printer Name Printer name Printer name Wireless Direct Dev- Device name for wire- Device name for wireless direct Name less direct WSD Printing WSD printing setting Enable/Disable WSD Timeout Timeout 1/5/10/15/20 [min] LPD Printing LPD printing setting Enable/Disable RAW Printing RAW printing setting Enable/Disable Bonjour...
Page 33: Default Network Settings
Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enab./disab. Bonjour Enable Service name Canon G600 series LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun. (Enable/disable) Enable ("XX" represents alphanumeric characters.) * Default value depends on printer. To check value, use operation panel.
Page 34 *2 The password is specified automatically when the printer is turned on for the first time.
Page 35: Connecting With Wireless Direct
Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • • Direct wireless connection (connecting devices directly without a wireless router) •...
Page 36 • When displaying the Security protocol, a screen appears asking whether to display the • password at the same time. To display the password, select Yes. To not display the password, select No. • The password is required when connecting a device to the printer. Depending on the device you •...
Page 37 Make sure the name on the LCD is the same as that of your wireless communication device and select Yes. You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
Page 38 ◦ To set automatically ◦ 1. Select Auto update and press OK button. 2. Select Yes and press OK button. Note • After completing the settings, you can check the Network name(SSID), Security • protocol, and WL Direct net.(SSID) by displaying them. •...
Page 39 Important • To prevent an unauthorized access, we recommend you should select the setting to display • the confirmation screen. Note • If you change the Wireless Direct setting of the printer, also change the wireless router setting of the •...
Page 40: Easy Understanding Network Connections
Easy Understanding Network Connections What is Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. • Connection methods vary depending on the wireless router type. •...
Page 41 Changing the Connection Mode • To add computer/smartphone/tablet to the printer: Switching Printer's Connection to Network or Terminal Devices • To use Wireless Direct temporarily: Connecting with Wireless Direct IJ Network Device Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection.
Page 42: Restrictions
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router •...
Page 43 • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, and then redo the settings. •...
Page 44: Network Connection Tips (Windows/Macos)
Network Connection Tips (Windows/macOS) Detect Same Printer Name Switching Printer's Connection to Network or Terminal Devices...
Page 45: Detect Same Printer Name
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: •...
Page 46: Switching Printer's Connection To Network Or Terminal Devices
Switching Printer's Connection to Network or Terminal Devices Check the following items when connecting a newly added computer to the LAN environment to the printer, changing the connection method from USB to LAN, or changing the wireless LAN (Wi-Fi) connection method.
Page 47 4. If message saying setup is completed appears, press OK button. • For macOS: • See Changing the Connection Mode.
Page 48: Ij Network Device Setup Utility (Macos)
IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function...
Page 49: Ij Network Device Setup Utility
IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer.
Page 50: Starting Up Ij Network Device Setup Utility
Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network Device Setup Utility starts diagnosis and repair of network.
Page 51: Diagnosing And Repairing Network Settings
Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. •...
Page 52: List Of Models Which Does Not Support Diagnosis And Repair Function
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...
Page 53: Handling Paper, Originals, Ink Tanks, Etc
Handling Paper, Originals, Ink Tanks, etc. Loading Paper Loading Originals Refilling Ink Tanks...
Page 54: Loading Paper
Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes...
Page 55: Loading Plain Paper / Photo Paper
For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour • Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
Page 56 Note • Load long-length paper without opening the paper support. Depending on the weight of the paper, • the leading edge may rise and printing may be shifted. Make sure that the leading edge of the paper does not rise, such as by holding the part that protrudes from the rear tray. 3.
Page 57 4. Open the feed slot cover (D). 5. Slide right paper guide (E) to open both paper guides. 6. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP. After loading paper on the rear tray, the paper information registration screen for the rear tray appears on the LCD.
Page 58 Important • Always load paper in portrait orientation (F). Loading paper in landscape orientation (G) can • cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (H). • 8. Close feed slot cover gently.
Page 59 9. Press the OK button. 10. Use the button to select the size of the loaded paper, then press the OK button. Note • The • (asterisk) on the LCD indicates the current setting. 11. Use the button to select the type of the loaded paper, then press the OK button. Follow the instructions of any messages displayed to register the paper information.
Page 60 • When printing on long-length paper, support the output paper with your hands or use the printer in a • place where the paper does not fall. If the paper falls, the printed side may become dirty or scratched. Also, when supporting the paper with hands, be sure not to pull the paper forcefully while printing.
Page 61: Loading Envelopes
Loading Envelopes The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. •...
Page 62 3. Pull out the paper output tray (B) and the output tray extension (C). 4. Open the feed slot cover (D). 5. Slide right paper guide (E) to open both paper guides.
Page 63 6. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. After loading envelopes on the rear tray, the paper information registration screen for the rear tray appears on the LCD. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up.
Page 64 Note • Do not load envelopes higher than the load limit mark (F). • 8. Close feed slot cover gently.
Page 65 9. Press the OK button. 10. Use button to select size of loaded envelopes on rear tray and press OK button. Note • The • (asterisk) on the LCD indicates the current setting. 11. Use button to select Envelope and press OK button. Follow the instructions of any messages displayed to register the paper information.
Page 66: Loading Originals
Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals How to Detach / Attach the Document Cover...
Page 67: Loading Originals On Platen
Loading Originals on Platen 1. Open the document cover (A). 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Loading Based on Use Supported Originals Important • Be sure to observe the following when loading the original on the platen. •...
Page 68 Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down the original. 3. Close the document cover gently. Important • After loading the original on the platen, be sure to close the document cover before starting to copy or •...
Page 69: Loading Based On Use
Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Function How to Load Magazines, Newspapers, and Copying Loading the Original to Be Documents Aligned with the alignment mark...
Page 70 Loading the Original to Be Aligned with the alignment mark Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen and align it with the alignment mark . Portions placed on the diagonally striped area cannot be scanned. Important •...
Page 71 Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 in. (1 cm) or more space between the edges (diagonally striped area) of the platen and the originals, and between the originals. Portions placed on the diagonally striped area cannot be scanned.
Page 72: Supported Originals
Supported Originals Item Details Types of originals Text document, magazine, or newspaper Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.7 in. (216 x 297 mm) Note • When loading a thick original such as a book on the platen, you can load it by removing the document •...
Page 73: How To Detach / Attach The Document Cover
How to Detach / Attach the Document Cover Detaching the document cover: Hold up the document cover in portrait orientation and then tip it back. Attaching the document cover: Fit both hinges (A) of the document cover into the holder (B) and insert both hinges of the document cover vertically as illustrated below.
Page 75: Refilling Ink Tanks
Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips...
Page 76: Refilling Ink Tanks
Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer.
Page 77 Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. • 3. Open the tank cap (C) of the ink tank to be refilled. D: Yellow E: Magenta F: Cyan G: Red H: Black I: Gray Important...
Page 78 Important • Do not shake the ink bottle. Ink may spatter when opening the cap. 5. Refill the ink tank. Aligning the ink bottle's tip with the ink tank's inlet (K), slowly stand the bottle upside down, and push the bottle into the inlet. The ink tank is refilled.
Page 79 6. Once ink reaches the upper limit line, remove the ink bottle from the inlet. Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it. Important • Do not leave ink bottles in ink tanks. •...
Page 80 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car.
Page 81: Checking Ink Level
Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note •...
Page 82: Ink Tips
Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.
Page 83: If Printing Is Faint Or Uneven
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head...
Page 84: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. •...
Page 85 If the problem is not resolved after performing from step 1 to step 3 twice: Clean the print head deeply. Step4 From the printer Deep Print Head Cleaning From the computer • For Windows: • Cleaning the Print Heads • For macOS: •...
Page 86 Adjusting Print Head Position...
Page 87: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. If the remaining •...
Page 88: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. Check if there are horizontal streaks in the pattern. If there are horizontal streaks in the pattern: A: Good B: Bad (horizontal streaks are present) If any color in the pattern is not printed: (Example: Magenta pattern is not printed) If one of the above is applied,...
Page 89: Cleaning The Print Head
Cleaning the Print Head Clean the print head if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Check that printer is turned on.
Page 90: Deep Print Head Cleaning
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
Page 91: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. •...
Page 92: Performing Maintenance Functions From Your Computer (Macos)
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position...
Page 93: Opening Remote Ui For Maintenance
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.
Page 94: Cleaning The Print Heads
Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
Page 95 • Is there ink remaining? 3. Perform Deep Cleaning Click Yes. Print head Deep Cleaning starts. 4. Complete Deep Cleaning Next, the message for Nozzle Check pattern printing is displayed. 5. Check the results To check whether the print quality has improved, click Yes. To cancel the check process, click No. Important •...
Page 96 Important • Ink Flush consumes an extremely large amount of ink. Performing Ink Flush frequently will rapidly deplete your printer's ink supply. Therefore, perform Ink Flush only when necessary. • If Ink Flush is run when the remaining ink level is insufficient, it may cause a failure. Note •...
Page 97: Adjusting Print Head Position
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears.
Page 98: Cleaning
Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning)
Page 99: Cleaning Paper Feed Rollers
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. You need to prepare: three sheets of A4 or Letter-sized plain paper Check that printer is turned on.
Page 100 3. Turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.
Page 101: Cleaning Inside The Printer (Bottom Plate Cleaning)
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 102 4. Pull out paper output tray (B), and then open output tray extension (C). 3. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 4. Use button to select Btm Plate Cleaning and press OK button. The paper cleans the inside of the printer as it feeds through the printer.
Page 103 Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. • If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important •...
Page 104: Replacing Maintenance Cartridge
Replacing Maintenance Cartridge In case of cautions or errors concerning the maintenance cartridge, an error message will appear on the LCD to inform you of the error. Take appropriate action as prompted by the message. When Error Occurred Important • If the displayed message indicates that the maintenance cartridge is nearly full, promptly obtain a new •...
Page 105 5. Pull out the maintenance cartridge until it stops. 6. Lift the maintenance cartridge a little and pull it out. Important • Be careful not to drop or place the removed maintenance cartridge on a desk or something. Dirt • on the bottom may adhere to it or the ink inside may be scattered.
Page 106 • Do not put your hands inside the printer, as ink may adhere to your hands. • 7. Insert the new maintenance cartridge straight until it stops. 8. Attach the maintenance cover. Align the tab on the back of the maintenance cover with the hole on the printer and close it. 9.
Page 107 Turn the printer on.
Page 108: Checking Maintenance Cartridge Status On Lcd
Checking Maintenance Cartridge Status on LCD Check that printer is turned on. 2. Press the Setup button, use the button to select M'ntenance cart info, and press the OK button. LCD and Operation Panel 3. Check the maintenance cartridge status. A symbol appears in the area A if there is any information about the used space of the maintenance cartridge.
Page 109: Overview
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel...
Page 110: Safety
Safety Safety Precautions Regulatory Information WEEE (EU&EEA)
Page 111: Safety Precautions
Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. • Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
Page 112 water and obtain medical advice immediately. If ink gets into your eyes, flush them with water right away, and obtain medical advice immediately. If ink gets on your skin, wash the area with soap and water immediately. If irritation to your skin persists, obtain medical advice immediately.
Page 113 General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that get very hot (direct sunlight, or close to a heating source), very humid or dusty locations, or outdoors.
Page 114 • Modifying or dismantling the print head or ink bottles, such as by putting holes in them, could cause the ink to leak out and cause a malfunction. We recommend that you do not modify or dismantle them. • Do not put the print head or ink bottles into a fire.
Page 115: Regulatory Information
20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
Page 116 Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.
Page 117: Weee (Eu&Eea)
Altgeräte erhalten Sie bei Ihrer Stadtverwaltung, dem öffentlich-rechtlichen Entsorgungsträger, einer autorisierten Stelle für die Entsorgung von Elektro- und Elektronik-Altgeräten oder Ihrem örtlichen Entsorgungsunternehmen. Weitere Informationen zur Rückgabe und Entsorgung von Elektro- und Elektronik-Altgeräten finden Sie unter www.canon-europe.com/weee. Union Européenne, Norvège, Islande et Liechtenstein uniquement.
Page 118 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
Page 119 RAEE autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein)
Page 120 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
Page 121 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
Page 122 Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd insamlingsplats, t.ex.
Page 123 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
Page 124 EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee. Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui) Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje...
Page 125 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo...
Page 126 DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi...
Page 127 će doprineti efikasnom korišćenju prirodnih resursa. Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee.
Page 128: Handling Precautions
Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...
Page 129: Legal Restrictions On Scanning/Copying
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • • Money orders • • Certificates of deposit •...
Page 130: Printer Handling Precautions
Printer Handling Precautions Do not place any object on the document cover! Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Page 131: Transporting Your Printer
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • You cannot take ink out of ink tanks. • • Check if the tank cap is completely inserted. •...
Page 132 Note • When entering the transporting mode and proceeding with the procedure, the power is turned off • automatically. 4. Open the scanning unit / cover (A) . Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. •...
Page 133 The printer is turned off. 7. Check that ON lamp is off and unplug power cord. Important • Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or • damage to the printer, making the printer unable to print. 8.
Page 134 13. Unplug the printer cable from the computer and from the printer, then unplug the power cord from the printer. 14. Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation. Then pack the printer in the plastic bag. Close and seal the opening of the bag with an object such as tape so as not to leak ink.
Page 135: When Repairing, Lending, Or Disposing Of The Printer
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Page 136: Keeping Print Quality High
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or •...
Page 137: Main Components And Their Use
Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols...
Page 138: Main Components
Main Components Front View Rear View Inside View Operation Panel...
Page 139: Front View
Front View A: Operation Panel Use to change the settings of the printer or to operate it. Operation Panel B: Document Cover Open to load an original on the platen. C: Paper Support Extend to load paper in the rear tray. D: Paper Guides Align with both sides of the paper stack.
Page 140 I: Platen Load an original here.
Page 141: Rear View
Rear View A: Power Cord Connector Plug in the supplied power cord. B: Maintenance Cartridge Absorbs ink used for cleaning. Note • For details on how to replace the maintenance cartridge, see • Replacing Maintenance Cartridge. C: Maintenance Cover Open when replacing the maintenance cartridge. D: USB Port Plug in the USB cable to connect the printer with a computer.
Page 142: Inside View
Inside View A: Scanning Unit / Cover Scans originals. Open to refill ink tanks and to remove jammed paper. B: Tank Cap Open to refill ink tanks. C: Ink Tanks The gray and black ink tanks are on the left, and the red, cyan, magenta, and yellow ink tanks are on the right.
Page 143 H: Print Head Holder The print head is pre-installed.
Page 144: Operation Panel
Operation Panel A: ON lamp Lights after flashing when the power is turned on. B: ON button Turns the power on or off. Before turning on the power, make sure that the document cover is closed. Turning the Printer On and Off C: LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status.
Page 145 I: Color button Starts color copying, scanning, etc. J: Alarm lamp Lights or flashes when an error occurs. K: Black button Starts black & white copying, scanning, etc. L: MENU button Press to display the copy and scan menu items. M: COPY button Switches the printer to the copy mode.
Page 146: Power Supply
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...
Page 147: Checking That Power Is On
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 148: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 149 Important • When you • unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs •...
Page 150: Checking The Power Plug/Power Cord
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • • The power plug/power cord is rusty. •...
Page 151: Unplugging The Printer
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. • Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 152: Lcd And Operation Panel
LCD and Operation Panel The Copy standby screen appears when the printer is turned on. When the COPY button, SCAN button, or Setup button is pressed, the display switches to copy mode, scan mode, or setup menu screen. Copy mode Scan mode Setup When the MENU button is pressed in the Copy standby screen or Scan standby screen, the menu screen...
Page 153 Network Status Indication Wi-Fi setting and the network status indicate by the icon. If the icon appears on the LCD when the COPY button, SCAN button, or Setup button is pressed, it indicates that Wi-Fi is enabled and the printer is connected to the wireless router. Depending on the signal state, the icon will change.
Page 154: Entering Numbers, Letters, And Symbols
Entering Numbers, Letters, and Symbols The buttons on the operation panel allow you to enter (or change) characters, numbers, or symbols when setting up the network or making other settings. Switching the Input Mode The current input mode appears at the upper right corner of the LCD. Pressing the Setup button on the operation panel toggles through the input modes in the order lowercase >...
Page 155: Changing Settings
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...
Page 156: Changing Printer Settings From Your Computer (Macos)
Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...
Page 157: Managing The Printer Power
Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.
Page 158: Changing The Printer Operation Mode
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Printer settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion.
Page 159: Changing Settings From Operation Panel
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Smartphone print Other dev. settings Language selection Firmware update Reset setting Feed settings Ink level monitor ECO settings Quiet setting System information...
Page 160: Changing Settings From Operation Panel
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Prevent abrasion as an example. Note • The • (asterisk) on the LCD indicates the current setting. Check that printer is turned on.
Page 161: Setting Items On Operation Panel
Setting Items on Operation Panel Items for Printer Other dev. settings Language selection ECO settings Quiet setting Items for Paper/Printing Print settings PictBridge settings Smartphone print Feed settings Items for Maintenance/Management LAN settings Firmware update Reset setting Ink level monitor System information...
Page 162: Print Settings
Print settings Select this menu from Device settings in Setup menu. • Prevent abrasion • Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower •...
Page 163: Lan Settings
LAN settings Select this menu from Device settings in Setup menu. Wi-Fi Wireless Direct Print LAN details Wi-Fi • Wi-Fi enab./disable • Enables or disables Wi-Fi. • Wi-Fi setup • Selects the setup method for Wi-Fi connection. Note • You can also enter this setting menu by selecting Wi-Fi setup from the Setup menu screen and •...
Page 164 Wireless Direct • Switch WL Direct • Enables/disables Wireless Direct. • Change name (SSID) • Changes the identifier (SSID/the printer's name displayed on a Wi-Fi Direct compatible device) for Wireless Direct. • Change password • Changes the password for Wireless Direct. •...
Page 165 Selects whether WSD is enabled or disabled. Note • When this setting is enabled, the printer icon is displayed on the Network Explorer in • Windows. ◦ Optimize WSD-In ◦ Selecting Enable allows you to receive the WSD printing data faster. ◦...
Page 166 • IPsec settings • Selecting Enable allows you to specify the IPsec settings.
Page 167: Other Dev. Settings
• Depending on the type of original or the state of the document cover, forgetting to remove the • original may not be detected. • Wi-Fi pairing • In order to connect Canon PRINT Inkjet/SELPHY, multiple configurations will be performed. ◦ Enab./disab. pairing ◦ Set the printer's Wi-Fi pairing function to enable or disable. ◦ Additional pairing ◦...
Page 168: Language Selection
Language selection Changes the language for LCD messages and menus. Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian / Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Korean / Traditional Chinese / Indonesian / Vietnamese...
Page 169: Firmware Update
Firmware update Select this menu from Device settings in Setup menu. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important • When you use this function, make sure the printer is connected to the internet. •...
Page 170: Reset Setting
Reset setting Select this menu from Device settings in Setup menu. You can set the settings back to the default. • Web service setup • Returns the Web service settings back to the default. • LAN settings • Returns the LAN settings back to the default. •...
Page 171: Feed Settings
Feed settings Select this menu from Setup menu. By registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the loaded paper differs from the print settings.
Page 172: Ink Level Monitor
Ink level monitor Select this menu from Setup menu. • Ink notification • Enables or disables the function which notifies the remaining ink. Important • If the remaining ink level notification function is disabled, visually inspect the remaining ink and refill •...
Page 173: Eco Settings
ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Turning off Printer Automatically Turning on Printer Automatically Turning off Printer Automatically You can enable the printer to turn off automatically when no operation is made or no printing data is sent to the printer for a specified period of time.
Page 174: Quiet Setting
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed.
Page 175: System Information
System information Select this menu from Setup menu. • Current version • Displays the current firmware version. • Printer name • Displays the printer name currently specified. • Serial number • Displays the printer serial number. • Printed sheet count •...
Page 176: Specifications
Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Page 177 Scan Specifications Scanner driver Windows: TWAIN 1.9 Specification, WIA Maximum scanning size A4/Letter, 8.5 x 11.7 in. (216 x 297 mm) Optical resolution (horizontal x 600 x 1200 dpi * vertical) * Optical Resolution represents the maximum sampling rate based on ISO 14473.
Page 178 10.12.6 - macOS 10.15 Other Supported OS iOS, iPadOS, Android, Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details. Information in this manual is subject to change without notice.
Page 179: Information About Paper
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper Print Area...
Page 180: Supported Media Types
• details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, • Canon paper is not sold by model number. Instead, purchase paper by name.
Page 181 • Light Fabric Iron-on Transfers <LF-101> • • Dark Fabric Iron-on Transfers <DF-101> • • Double sided Matte Paper <MP-101D> • Paper other than genuine Canon paper • Plain Paper (including recycled paper) • • Envelopes • Paper Load Limit...
Page 182 • L(89x127mm) • • 2L(127x178mm) • • Square 3.5" • • Square 5" • • Hagaki • • Hagaki 2 • • Envelope Com 10 • • Envelope DL • • Nagagata 3 • • Nagagata 4 • • Yougata 4 •...
Page 183: Paper Load Limit
• Page sizes and media types differ depending on the country or region where the paper is sold. For • details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
Page 184 Dark Fabric Iron-on Transfers <DF-101> Double sided Matte Paper <MP-101D> Paper other than Genuine Canon Paper Common Name Rear Tray Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal, B-Oficio, M-Oficio, Fools- cap: 10 sheets) Envelopes 10 envelopes *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.
Page 185: Unsupported Media Types
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • • Damp paper • • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing •...
Page 186: Handling Paper
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print •...
Page 187: Before Printing On Art Paper
Before Printing on Art Paper When using art paper, dust is liable to be generated. It is therefore recommended that paper dust be removed on art paper just before printing. You will need a soft hair brush (or similar brush used to clean office automation equipment).
Page 188 3. To complete the removal of paper dust, brush the paper in the other direction from top to bottom.
Page 189: Printing
Printing Printing from Computer Printing from Smartphone/Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings Using PIXMA/MAXIFY Cloud Link...
Page 190: Printing From Computer
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chrome OS...
Page 191: Printing From Application Software (Macos Airprint)
Printing from Application Software (macOS AirPrint) Printing Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...
Page 192: Printing
Printing This printer is compatible with the macOS standard printing system (AirPrint). You can start printing right away after connecting this printer to your Mac without installing any special software. Checking Your Environment First, check your environment. • AirPrint Operation Environment •...
Page 193 Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Media Type from Media & Quality of the pop-up menu. Important •...
Page 194 Note • Use the Print dialog to set general print settings such as the layout and the print sequence. For information about print settings, refer to macOS help. 7. Click Print The printer prints according to the specified settings. Important •...
Page 195: Perform Borderless Printing
Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
Page 196 Important • Borderless printing only supports specific paper sizes. Make sure to select a paper size with the wording "Borderless" from the Paper Size. • Print quality may deteriorate or the sheet may be stained at the top and bottom depending on the type of paper used.
Page 197: Printing On Postcards
Printing on Postcards This section describes the procedure for printing on postcards. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register IJ Hagaki, Hagaki K, or Hagaki for paper type, according to your purpose. When you print on the address side, register Hagaki.
Page 198: Adding Printer
Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically added.
Page 199: How To Open Printer Settings Screen
How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.
Page 200: Displaying The Printing Status Screen
Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer • The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.
Page 201: Deleting The Undesired Print Job
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2.
Page 202: Removing Printer That Is No Longer Required From List Of Printers
Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if you are not logged on as the administrator. For information about an administrative user, see Users &...
Page 203: Printing Using Canon Application Software
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...
Page 204: Printing From Smartphone/Tablet
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android)
Page 205: Paper Settings
Paper Settings By registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
Page 206 When the paper settings for printing/copying are different from the paper information registered to the printer: • Paper settings for printing/copying: A5 • • Paper information registered to the printer: A4 • When you start printing or copying, a message is displayed. Pressing the OK button displays the paper setting specified for printing or copying under the message.
Page 207 Select when you change the paper settings specified for printing/copying. Change the paper settings and try printing/copying again. Default Setting for Displaying the Message which Prevents Misprinting • When you print/copy using the operation panel of the printer or when you print from •...
Page 208: Copying
Copying Reducing/Enlarging Copies Making Copies Basics Special Copy Menu Copying Using Smartphone or Tablet...
Page 209: Making Copies
Making Copies This section describes the basic procedure to perform standard copying. Check that printer is turned on. Load paper. 3. Press the COPY button. The Copy standby screen is displayed. Load original on platen. 5. Confirm the page size (A) and magnification (B). Note •...
Page 210 Adding the Copying Job (Reserve copy) You can add the copying job while printing (Reserve copy). The screen like shown below is displayed when you can reserve copy. Load the original on the platen and press the same button (the Color button or the Black button) as the one which you previously pressed.
Page 211: Setting Items For Copying
Setting Items for Copying You can change the copy settings such as the page size, media type, and intensity. In the copy mode, press the MENU button, use the button to select a setting item, then press the OK button. Use the button to adjust each setting item, then press the OK button.
Page 212 Note • Some of setting items are not available depending on the country or region of purchase. • • Media type • Select the media type of the loaded paper. • Print quality • Select the print quality according to the original. Note •...
Page 213: Scanning
Scanning Scanning from Computer (Windows) Scanning from Computer (macOS) Scanning from Operation Panel...
Page 214: Scanning From Computer (Macos)
Scanning from Computer (macOS) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) Important • Available functions and settings vary depending on your scanner or printer.
Page 215: Scanning According To Item Type Or Purpose (Ij Scan Utility Lite)
Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer.
Page 216: Ij Scan Utility Lite Features
IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items.
Page 217 Note • To set the applications to integrate with, see Settings Dialog.
Page 218: Scanning Easily (Auto Scan)
Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • • The following types of items may not be scanned correctly. In that case, adjust the cropping frames •...
Page 219 Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder)
Page 220: Scanning Documents And Photos
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2.
Page 221: Scanning Tips
Scanning Tips Positioning Originals (Scanning from Computer)
Page 222: Positioning Originals (Scanning From Computer)
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the •...
Page 223 of the platen and the item. Portions placed on the diagonally striped area cannot be scanned. Important • Inkjet All-In-One printer: • Important For the portions in which items cannot be scan- • Large items (such as A4 size photos) that cannot be ned, click Home to return to the top page of the placed away from the edges/arrow (alignment mark) of Online Manual for your model and search for...
Page 224 1. Make sure any original has been removed from platen. 2. Open document tray (A). 3. Slide the document guide (B) all the way out. 4. Load document with side to scan facing up in document tray. Insert the document until it stops. 5.
Page 225 Note • When scanning duplex documents, place the front sides facing up. They will not be scanned correctly if placed the other way around. Placing Items (When Using Stand) 1. Place item on platen. 1. Open the document cover. 2. Place the item with the side to scan facing the platen, and then align it with the alignment mark.
Page 226 While scanning, hold the document cover gently with your hand to keep it closed. Important • Keep these points in mind when using the scanner in the upright position. Do not subject the scanner to vibration during operation. The correct image results may not be obtained (for example, images may blur).
Page 227: Frequently Asked Questions
Frequently Asked Questions Cannot Find Printer on Network (Windows/macOS) Network Key (Password) Unknown For other questions about network, click here. Network Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Printout (Copy) Results Are Unsatisfactory Print What to Do When Paper Is Jammed Cannot Find Printer on Network...
Page 228 Cannot Set Correctly (Network) Cannot Find Printer on Network Manually Solved Network Troubles Network Key (Password) Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information of Printer Restoring to Factory Defaults Cannot Set Correctly (Installation)
Page 229: Network Faq
Network FAQ Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wireless LAN Cannot Find Printer Cannot Find Printer on Network Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup Detect Same Printer Name Switching Printer's Connection to Network or Terminal Devices...
Page 230 Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network Wireless Direct Cannot Print or Connect Manually Solved Network Troubles Cannot Find Printer on Network LAN Setting Tips/Changing LAN Settings Network Key (Password) Unknown...
Page 231: Network Communication Problems
Network Communication Problems Cannot Find Printer on Network (Windows/macOS) Wireless Router Problems Printer Settings/Smartphone/Tablet Troubles for Network...
Page 232: Cannot Find Printer On Network (Windows/Macos)
Cannot Find Printer on Network (Windows/macOS) Cannot Find Printer on Network...
Page 233: Cannot Find Printer On Network
Cannot Find Printer on Network In the following cases, set up the printer again. • When you buy a new computer or wireless router • • When you change the settings on your wireless router • • When the connection method (Wi-Fi / USB) of the printer is changed •...
Page 234 Proceed once you complete checking the power status above. Check PC network connection. Check2 If your computer and network devices (wireless router, etc.) are fully configured, your computer is ready to connect to the network. 1. Check the settings of the network device (wireless router, etc.). Connect to the Internet and see if you can browse any web page.
Page 235 Make sure security software's firewall is off. Check2 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 236 See below. Manually Solved Network Troubles...
Page 237: Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via Usb)
Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 238 2. Turn off printer. 3. Shut down computer. After shutting down, restart your computer and install the latest MP Drivers (Printer Driver) downloaded in step 1.
Page 239: Wireless Router Problems
Wireless Router Problems Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...
Page 240: Network Key (Password) Unknown
Network Key (Password) Unknown Use the IJ Network Device Setup Utility to diagnose and repair network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 241 Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic encryption method. For details, see If WPA/WPA2 Details Screen Appears. Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2- Personal). • Using WEP • The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 242: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Click here and perform setup. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. •...
Page 243 If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 244: Printer Settings/Smartphone/Tablet Troubles For Network
Printer Settings/Smartphone/Tablet Troubles for Network Manually Solved Network Troubles Checking Network Information of Printer Printing Network Settings Restoring to Factory Defaults Default Network Settings Connecting with Wireless Direct...
Page 245: Manually Solved Network Troubles
Manually Solved Network Troubles Cannot Find Printer on Network/Cannot Printing Cannot Connect to Printer through Wireless Direct Cannot Find Printer on Network/Cannot Printing Printing Out Network Settings Information: Follow the procedure below to print out the network settings information. Check that printer and wireless router are turned on. Step1 Turn the wireless router back on.
Page 246 Check that security software's firewall is off. Check1 A message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set the security software to always allow access. Quit the security software and make sure that the printer is recognized and ready to use. If so, the cause is the firewall setting.
Page 247 C-3 : Not connected to the network No IP address is assigned. (You can also check that the item "3-2-12 IP-Address" in the printed network settings information is blank.) Check the following items. Is printer set to obtain an IP address automatically, or is wireless router Check1 requesting manual addressing? Refer to the wireless router's manual to enable DHCP (auto-acquisition) settings on the wireless router or to set...
Page 248 Make sure that the wireless channel number on the wireless router is included in the wireless channel number you checked. If the wireless channel number set for the wireless router is not included, change the wireless channel number of the wireless router. In case of Wi-Fi connection, check if computer that can be accessed by Check5 wireless router is restricted.
Page 249 • After changing the installation location, print out the network settings information again and check the status of the signal. Compare with the value in section "3-2-1 Signal Strength" in the printed network settings information and place the printer in the location with a higher value. Note •...
Page 250 Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. • Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 251 To check the network name (SSID) for Wireless Direct specified for the printer, display it using the operation panel of the printer or print out the network settings information of the printer. • Display on the LCD. • LAN settings •...
Page 252: Checking Network Information Of Printer
Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
Page 253 Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: • 1. Select Command Prompt from Start. 2. Type the ping command and press Enter. The ping command is as follows: ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX"...
Page 254 Checking Network Setting Information To check the printer's network settings information, print out the network settings information. Printing Network Settings...
Page 255: Restoring To Factory Defaults
Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing (scanning) operation from a • computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, click here and redo setup. Initialize the network setting using the printer's operation panel.
Page 256: Problems While Printing (Scanning) From Smartphone/Tablet
Problems While Printing (Scanning) from Smartphone/Tablet Cannot Print (Scan) from Smartphone/Tablet...
Page 257: Cannot Print (Scan) From Smartphone/Tablet
Cannot Print (Scan) from Smartphone/Tablet If you cannot Print (Scan) from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer via Wi-Fi Cannot Communicate with Printer while It Is in Wireless Direct Note •...
Page 258 Printing Network Settings Note • If you have a computer, IJ Network Device Setup Utility allows you to diagnose and repair the network • status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 259 If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following. Check power status of printer and device (e.g. smartphone/tablet). Check1 Turn on the printer or your device. If the power is already turned on, cycle the power switch. Is Wireless Direct enabled? Check2 From the Setup menu screen, select Device settings >...
Page 260 Note • This web page is a common page across models. Depending on the specifications of the printer you are • using, some of the features described (scanner/copy, etc.) may not apply. For details about the functions of your printer, see Specifications.
Page 261: Printing Problems
Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout (Copy) Results Are Unsatisfactory...
Page 262: Printer Does Not Print
Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
Page 263 • For Windows: • Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one •...
Page 264 • After printing is completed, select Off for Prevention of Print Data Loss. • If printing from your computer, restart the computer. Check7 Restart the computer and try printing again.
Page 265: Ink Does Not Come Out
Ink Does Not Come Out Make sure joint button is not lifted up. Check1 Push the print head locking cover (A) to make sure the print head is installed properly. Next, push the joint buttons (B) firmly to the end. Important •...
Page 266 Check the remaining ink level. Check2 Checking Ink Level Are the print head nozzles clogged? Check3 Print the nozzle check pattern and make sure that the ink is coming out normally. • From the printer • Printing the Nozzle Check Pattern •...
Page 267: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error
Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
Page 268 3. Fold one A4 sheet in half and insert it horizontally into the rear tray. Insert the paper so that your hand does not directly touch the part in the center of the rear tray when removing the foreign object. 4.
Page 269 Clean paper feed roller. Check7 Cleaning Paper Feed Rollers If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 270: Printout (Copy) Results Are Unsatisfactory
Check the settings on your PictBridge (Wi-Fi) compliant device or the operation panel. PictBridge (Wi-Fi) Print Settings PictBridge settings • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY • Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above).
Page 271 Note • When printing from a PictBridge (Wi-Fi) compliant device, set the print quality setting using the operation • panel. This setting cannot be made on the PictBridge (Wi-Fi) compliant device. If problem is not resolved, click on illustration that corresponds to problem. Check3 Printouts Are Blank Blurry or Fuzzy...
Page 272 Images Incomplete/ Lines Incomplete or Back of Paper Is Uneven Colors Cannot Complete Missing (Windows) Smudged Printing Streaked Colors Note • This web page is a common page across models. Depending on the specifications of the printer you are • using, some of the features described (scanner/copy, etc.) may not apply.
Page 273: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Make sure joint button is not lifted up. Check1 Push the print head locking cover (A) to make sure the print head is installed properly. Next, push the joint buttons (B) firmly to the end.
Page 274 Important • Make sure that the orange label and the protective tape have been removed, when installing the print • head. • Do not open the print head locking cover (A) carelessly. The ink may leak out. • Check Installation of Print Head Check paper and print quality settings.
Page 275 • From the computer • ◦ For Windows: ◦ Clean the print head deeply ◦ For macOS: ◦ Clean the print head deeply If it does not improve, turn off the printer, wait for more than 24 hours, and go to the next step. Clean the print head deeply again.
Page 276 Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment • manually from your computer. For Windows: Adjusting Print Head Position Manually When using paper with one printable surface, check the correct printable side Check6 of the paper.
Page 277: Lines Are Misaligned/Distorted
Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout (Copy) Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
Page 278: Paper Is Smudged/Printed Surface Is Scratched/Ink Blots/Paper Curl
Make sure you are using the right paper for what you are printing. To print data with high color saturation such as photographs or images with dark colors, we recommend that you use Photo Paper Plus Glossy II or other Canon specialty paper.
Page 279 • From computer (Windows): • 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK.
Page 280 This allows the printed surface to dry, preventing smudges and scratches. • For Windows: • 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings.
Page 281 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK. 5. Check message and select OK. • For macOS: • Set the waiting time using Remote UI. Opening Remote UI for Maintenance...
Page 282: Vertical Line Next To Image
Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, vertical lines (A) may appear in the left margin or the both margins. Set the paper size to match the loaded paper. Printout (Copy) Results Are Unsatisfactory Note •...
Page 283: Images Incomplete/Cannot Complete Printing
Images Incomplete/Cannot Complete Printing If the printing of photos, images, stops in the middle of printing and cannot be printed to the end, check the following items. Select setting not to compress printing data. (Windows) Check1 If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved.
Page 284: Lines Incomplete Or Missing (Windows)
Lines Incomplete or Missing (Windows) Are you using Page Layout Printing or Binding Margin function? Check1 When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening the lines in the document. Are you trying to print a large data file? (Windows) Check2 If you are trying to print a large data file, printing may not be performed properly due to missing print data.
Page 285: Back Of Paper Is Smudged
Back of Paper Is Smudged Check paper and print quality settings. Check1 Printout (Copy) Results Are Unsatisfactory Perform bottom plate cleaning to clean inside of printer. Check2 Cleaning Inside the Printer (Bottom Plate Cleaning) Note • During borderless printing, duplex printing, or too much printing, ink may stain the inside of the printer. •...
Page 286: Uneven Or Streaked Colors
Uneven or Streaked Colors Increase print quality and try printing again. Check1 Increasing the print quality using the operation panel or the printer driver may improve the print result. Perform print head alignment. Check2 Aligning the Print Head Note • For Windows, if the problem is not resolved after performing the print head alignment, perform print head •...
Page 287: Scanning Problems (Macos)
Scanning Problems (macOS) Scanning Problems...
Page 288: Scanning Problems
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start...
Page 289: Scanner Does Not Work
Scanner Does Not Work Check that your scanner or printer is turned on. Check 1 With network connection, check the connection status and reconnect as Check 2 needed. With USB connection, connect the USB cable to a different USB port on the Check 3 computer.
Page 290: Scanner Driver Does Not Start
Scanner Driver Does Not Start Make sure the application software supports AirPrint. Check 1 Select your scanner or printer on the application's menu. Check 2 Note • The operation may differ depending on the application. Scan and save images with IJ Scan Utility Lite and open the files in your Check 3 application.
Page 291: Mechanical Problems
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Wrong Language Appears in LCD...
Page 292: Printer Does Not Turn On
Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 293: Printer Turns Off Unexpectedly Or Repeatedly
• To disable the setting from the computer: • For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting. Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool. 1. Open Canon IJ Printer Assistant Tool.
Page 294 Scanner Tab...
Page 295: Usb Connection Problems
USB Connection Problems If the printer connected to the computer via USB is not recognized, check the following items. USB Connection Not Recognized The following problems may occur even though the USB connection is recognized. • Printing (scanning) is slow. •...
Page 296 If not, select it to enable bidirectional support. Opening Printer Driver's Setup Screen USB Connection Does Not Work Properly Check following to make sure your system environment supports Hi-Speed Check USB connection. • Does the USB port on your computer support Hi-Speed USB connection? •...
Page 297: Wrong Language Appears In Lcd
Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press Setup button and wait a little. 2. Press button 1 times and press OK button. 3. Press button 5 times and press OK button. 4. Use button to select language for LCD and press OK button.
Page 298: Installation And Download Problems
Installation and Download Problems Failed to MP Drivers (Printer Driver) Installation (Windows) Updating MP Drivers (Printer Driver) in Network Environment (Windows)
Page 299: Failed To Mp Drivers (Printer Driver) Installation (Windows)
For Windows 8.1 / Windows 7: Select Control Panel > Programs and Features. 2. Check if there is "Canon XXX series MP Drivers" or "Canon XXX series Printer Driver" you want to install in list. "XXX" is the model name.
Page 300: Updating Mp Drivers (Printer Driver) In Network Environment (Windows)
Download the latest MP Drivers (Printer Driver) in advance. Download the latest MP Drivers (Printer Driver) for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers (Printer Driver) according to the specified installation procedure.
Page 301: Errors And Messages
Errors and Messages Four-Digit Alphanumeric Characters Appear on LCD When Error Occurred Message (Support Code) Appears...
Page 302: Four-Digit Alphanumeric Characters Appear On Lcd
Four-Digit Alphanumeric Characters Appear on LCD A message appears on the printer's LCD or your computer screen. Some errors may display four-digit alphanumeric characters along with the error message. The characters represent a "support code" (error number). For details on each support code, see List of Support Code for Error.
Page 303: When Error Occurred
When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows): When a Support Code and a Message are displayed on the Printer's...
Page 304: Message (Support Code) Appears
Message (Support Code) Appears This section describes some of the messages that may appear. Note • A support code (error number) is displayed for some errors. For details on errors that have support code, see List of Support Code for Error.
Page 305 Make sure MP Drivers are installed correctly. Check3 Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and click here to reinstall them. When printer is connected to your computer with a USB cable, check device Check4 status from your computer.
Page 306: List Of Support Code For Error
List of Support Code for Error Support code appears on the printer's LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Code Appears on Printer's LCD and Computer Screen •...
Page 307 • A000 to ZZZZ • B20B Note • For information on how to deal with paper jams, see What to Do When Paper Is Jammed.
Page 308: What To Do When Paper Is Jammed
What to Do When Paper Is Jammed If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: • 1300 • If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside •...
Page 309 1300 Cause Paper is jammed when feeding paper from rear tray. What to Do Remove the jammed paper following the instructions below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear it. Note •...
Page 310 If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 311: Paper Is Jammed Inside Printer
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or the feed slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note •...
Page 312 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees.
Page 313 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper. • Any paper left under the print head holder? •...
Page 314 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 315 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. •...
Page 316 Note • To cancel printing, press the printer's Stop button. No Paper during Printer Setup Load two or more sheets of A4 or Letter size plain paper in the rear tray. Note • After loading the paper, align the paper guides of the rear tray with both edges of the paper. •...
Page 317 1070 Cause Paper cannot be fed because the paper feed rollers are dirty. What to Do Press the printer's Stop button to cancel printing, and then perform the paper feed roller cleaning. • From Windows: • Cleaning the Paper Feed Rollers •...
Page 318 1200 Cause Scanning unit / cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not forget to close it, such as after refilling ink tanks.
Page 319 1368 Cause Ink Flush cannot be performed because the maintenance cartridge is almost full. What to Do To perform Ink Flush, first turn off the printer and then replace the maintenance cartridge. Replacing Maintenance Cartridge Press the printer's OK button to cancel the error.
Page 320 1496 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Turn off the printer, remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance...
Page 321 1640 Cause The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank. What to Do To check the remaining ink level, visually inspect the remaining ink in the ink tank. If the remaining ink level is below the lower limit line, refill the ink tank with the corresponding color of ink by following the printer's instructions.
Page 322 1723 Cause The maintenance cartridge is not installed. What to Do Turn off the printer and then install the maintenance cartridge. Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge.
Page 323 1724 Cause The currently installed maintenance cartridge cannot be used. This printer cannot use maintenance cartridges that have been installed in other printers. What to Do Turn off the printer and then replace with a new maintenance cartridge. Replacing Maintenance Cartridge...
Page 324 1725 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Turn off the printer, remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance...
Page 325 1726 Cause The maintenance cartridge is full. What to Do Turn off the printer and then replace the maintenance cartridge. Replacing Maintenance Cartridge Note • The condition of the maintenance cartridge when this error is displayed will depend on where and •...
Page 326 1727 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Press the printer's OK button to cancel the error and then prepare a new maintenance cartridge. For details on the maintenance cartridge, see Replacing Maintenance Cartridge.
Page 327: Shipping Tape Etc. Are Still Attached (1890)
Shipping Tape etc. Are Still Attached (1890) Cause Shipping tape or protective material may still be attached to print head holder. What to Do Open the scanning unit / cover and make sure that shipping tape and protective material have been removed from the print head holder.
Page 328 2114 Cause Paper settings specified when printing/copying do not match the paper information for the rear tray registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper • information registered on the printer, refer to the following.
Page 329 For example, when the paper size specified when printing is A5 and the paper information for the rear tray is registered as A4, select this option to print on an A4 paper loaded in the rear tray with the A5 setting.
Page 330 An internal part will need replacing soon. What to Do Press the printer's OK button to cancel the error. Contact your nearest Canon service center to request a repair as soon as possible. You cannot replace the internal parts of the printer yourself. Important •...
Page 331 3252 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Press the printer's OK button to clear the error message.
Page 332 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
Page 333 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 334 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 335 If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important •...
Page 336 For details, click here. Important • If the error recurs after replacing the print heads, contact your nearest Canon service center to request a repair. • Do not tilt the printer when moving it since the ink may leak out.
Page 337 How to Perform Ink Flush...
Page 338 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.

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