Solving Memory Problems - HP ProDesk 680 G4 PCI MT Maintenance And Service Manual

Solving memory problems

If you encounter memory problems, some common causes and solutions are listed in the following table.
CAUTION:
the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug
the computer power cord before attempting to reseat, install, or remove a memory module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise,
the computer will not boot the operating system.
NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The
ME uses 8MB of system memory in single channel mode or 16MB of memory in dual-channel mode to
download, decompress, and execute the ME firmware for Out-of-Band (OOB), third-party data storage, and other
management functions.
System will not boot or does not function properly after installing additional memory modules.
Cause
A memory module is not installed in the DIMM1 or XMM1 socket.
Memory module is not the correct type or speed grade for
the system or the new memory module is not seated properly.
Out of memory error.
Cause
You have run out of memory to run the application.
Memory count during POST is wrong.
Cause
The memory modules may not be installed correctly.
Integrated graphics may use system memory.
Insufficient memory error during operation.
Cause
Too many Terminate and Stay Resident programs (TSRs) are
installed.
You have run out of memory for the application.
86 Chapter 6 Troubleshooting without diagnostics
Power may still be supplied to the DIMMs when the computer is turned off (depending on
Solution
Ensure that a memory module is installed in the DIMM1 or XMM1
socket on the system board. This socket must be populated with a
memory module.
Replace module with the correct industry-standard device for
the computer. On some models, ECC and non-ECC memory
modules cannot be mixed.
Solution
Check the application documentation to determine the memory
requirements.
Solution
Check that the memory modules have been installed correctly and
that proper modules are used.
No action required.
Solution
Delete any TSRs that you do not need.
Check the memory requirements for the application or add more
memory to the computer.