Warranty Services; Non-Warranty Repairs - Saito FA-170R3 Instruction Manual

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ARRANTY EPAIR OLICY

Warranty Services

Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or
repair. Once assembly, setup or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer your questions and service you
in the event that you may need any assistance. For questions or assistance, please direct
your email to productsupport@horizonhobby.com, or call 877.504.0233 toll free to speak
to a Product Support representative.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise
Authorization (RMA). Pack the Product securely using a shipping carton. Please note that
original boxes may be included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives and
is accepted at our facility. A Service Repair Request is available at www.horizonhobby.
com on the "Support" tab. If you do not have internet access, please include a letter
with your complete name, street address, email address and phone number where you
can be reached during business days, your RMA number, a list of the included items,
method of payment for any non-warranty expenses and a brief summary of the problem.
Your original sales receipt must also be included for warranty consideration. Be sure
your name, address, and RMA number are clearly written on the outside of the shipping
carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the
proof-of-purchase date. Provided warranty conditions have been met, your Product will
be repaired or replaced free of charge. Repair or replacement decisions are at the sole
discretion of Horizon Hobby.

Non-Warranty Repairs

Should your repair not be covered by warranty the repair will be completed and payment
will be required without notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting the item for repair you are
agreeing to payment of the repair without notification. Repair estimates are available
upon request. You must include this request with your repair. Non-warranty repair
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for
return freight. Please advise us of your preferred method of payment. Horizon accepts
money orders and cashiers checks, as well as Visa, MasterCard, American Express,
and Discover cards. If you choose to pay by credit card, please include your credit card
number and expiration date. Any repair left unpaid or unclaimed after 90 days will be
considered abandoned and will be disposed of accordingly. Please note: non-warranty
repair is only available on electronics and model engines.